Tallinna
Pedagoogiline Seminar
Noorsootöö osakond
Intercultural communication :
Customs
and behaviour patterns in Finland
Andra Pant , NT 12
Tallinn
2011
10 punkti
Autor soovib selle materjali allalaadimise eest saada 10 punkti.
~ 5 lehte
Lehekülgede arv dokumendis
2011-05-06
Kuupäev, millal dokument üles laeti
8 laadimist
Kokku alla laetud
0 arvamust
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Andra Pant
Õppematerjali autor
Manners in Estonia Kevin Pillau Hierarchy in Estonian Society Estonia is a hierarchical society. Age, experience and position earn respect. Older people are generally viewed as wiser and as a result revered and honoured. Elders are introduced first and in general are treated much like royalty. Those in senior positions bear the responsibility to make decisions in the interest of the group. Due to seniority titles are very important when addressing people. It is expected that you will use a person's title and their surname until invited to use their first name. Cultural Traditions Estonian culture as an identity is very strong. Oral traditions especially have played a key role in preserving traditions, stories and customs during Soviet administration. Singing is a very Estonian activity and the Estonians are known to have sung their way to freedom during the "Singing Revolution" of 1989-91. Manners Estonians on the whole are quiet and reserved. They tend to speak softly a
Etiquette in england *meeting and greeting · The British are reserved, which may cause them to appear cool and indifferent or overly formal. In fact, they are very friendly and helpful to foreigners. · Shake hands with everyone present men, women, and children at business and social meetings. Shake hands again when leaving. · Use last names and appropriate titles until specifically invited by your British hosts or colleagues to use their first names. *body language · The English tend to keep about an 23 feet between them while speaking. · Touching is usually kept to a minimum. · Family members are more relaxed and familiar with each other, so touching of the arms, elbows, or hands is acceptable. However in a business environment, touching is very minimal and personal space is respected much more than in a family setting. · Direct eye contact is generally maintained during
1. TELEPHONE ETIQUETTE · When answering the phone at your desk say..."Hello, this is Mr. or Ms. Smith". Do not say phrases such as... "Smith here!" or simply "Hello". · Many people think it is rude when you use call waiting to talk to someone else in the middle of the conversation you are having with them. · When using a cell phone, try to find a quiet spot to answer a call. It is considered particularly rude to leave a cell phone turned on in public places like: classrooms, libraries, movie theaters, churches, etc. 2. CLOTHES AND DRESS · Also, pay attention to how much of your body you are exposing (have uncovered) and whether it is appropriate for the situation. (Ex. shorts, sandals, a very short or very tight skirt, or low cut or too tight shirt, are really not appropriate for meetings, interviews, etc.) Wearing this type of clothing can also communicate the same negative things. · Men: socks should match their
Doing business in Australia Business Mentality *Australians are very straightforward when it comes to business, so they do not need to build relationships for a long time before doing business. They are receptive to new ideas. * They appreciate modesty, so try not to oversell your company and do not even think of applying aggressive sales techniques. Try to be factual, friendly and to the point, avoiding self-importance. *If you manage to impress them, they will not make it obvious. *The decision making will be slower than usually, as the work environment in Australian business culture is collaborative. Top management will consult subordinates. *Do not try to rush the decision - patience is very much appreciated. * The good news is that Australians do not find it hard to say "no", so the answer will be clear and straightforward. * Business hours are 9:00 am to 5:00 pm, Monday to Friday. *For business purposes, it is best to visit the country from March to N
conventions.” Occasionally, time spent reinventing the wheel results in a revolutionary new rolling device. But usually it just amounts to time spent reinventing the wheel. If you’re going to innovate, you have to understand the value of what you’re replacing (or as Dylan put it, “To live outside the law, you must be honest”), and it’s easy to underestimate just how much value conventions provide. The classic example is custom scrollbars. Whenever a designer decides to create scrollbars from scratch—usually to make them prettier—the results almost always make it obvious that the designer never thought about how many hundreds or thousands of hours of fine tuning went into the evolution of the standard operating system scrollbars. If you’re not going to use an existingWebconvention, you need to be sure that what you’re replacing it with either (a) is so clear and self-explanatory
communications, then it can be classified as the study of Business English communication skills in the workplace. Both are important and used usually together. Culture. Barriers to Intercultural communication Synergy (from Greek for "working together") means that the combined effect is more than the effect of the sum of the individual parts. Culture: Could refer to literature, music, art. Here: refers to the system of shared attitudes, beliefs, values and behavior. The iceberg model: Behaviour, clothing, food above the surface of the water. Meanings, beliefs, attitudes and values below the surface. The onion model: layers of culture (behaviour, clothing, food) can be peeled away to reveal underlying basic assumptions (meanings, beliefs, attitudes and values). The tree model: contrasts visible and hidden culture: the roots- the historical origin of C; the stem- meanings, beliefs, attitudes, values; the branches and leaves- food, clothing, behaviour
ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page i CHANGE YOUR THINKING, CHANGE YOUR LIFE ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page ii ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iv Copyright © 2003 by Brian Tracy. All rights
BRITISH CULTURE Etiquette Table of contents Everyday etiquette Time Eating etiquette English literature Sports Everyday Etiquette In general the British prefer to be introduced to strangers, if at all possible wait for a third party introduction when meeting someone new. Great Britain (especially England) is a non touching culture. When greeting someone a handshake accompanied by a "Pleased to meet you" is appropriate. When departing be sure to shake everyone's hand, a general group wave as is often done in the United States is not looked on favorably. Strong eye contact is not overly common among strangers and casual acquaintances, too much eye contact is considered and invasion of privacy. Eye contact is used when one really wants to make a point, when speaking with close friends, and when interest in a person or topic wants to be stressed. Bad Topics of Discussion: politics, religion, and sex. A
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