Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Customs and behaviour patterns in Finland". Need materjalid aitavad sul teemat sügavamalt mõista.
finn, finns, finnish, meeting, hand, here, host, eating, them, finland, late, remember, meal, begin, hands, good, before, there, expect, etiquette, student, talk, sign, drink, evenlace, custom, shake, keep, accept, order, speak, relationshipart, than, club, behaviour, considered, shoes, wear, dinner, usual, coffee, nature, often, remove, while, forkEstonians on the whole are quiet and reserved. They tend to speak softly and do not like to draw attention to themselves. Being rational, calm and not going to emotional extremes are all qualities that respected. At first Estonians can come across as aloof. Once a relationship warms up this becomes less so. Meeting and Greeting Greetings can come across as rather formal and rather reserved. Men should initiate greetings with women and the younger person always greets the older person. When meeting someone make sure you are stood up, offer direct eye contact and give a nice firm handshake. The most common greeting is "tere" ("hello"). Titles are very important. "Härra" is for Mr, "Prova" is Mrs and "Preili" is Miss. All should be followed with the surname. Only use first names once you have been invited to do so. Gift Giving Etiquette Gifts are usually exchanged for birthdays and at Christmas. Gifts need not be expensive as it is more about the thought than monetary worth.
Etiquette in england *meeting and greeting · The British are reserved, which may cause them to appear cool and indifferent or overly formal. In fact, they are very friendly and helpful to foreigners. · Shake hands with everyone present men, women, and children at business and social meetings. Shake hands again when leaving. · Use last names and appropriate titles until specifically invited by your British hosts or colleagues to use their first names. *body language · The English tend to keep about an 23 feet between them while speaking.
1. TELEPHONE ETIQUETTE · When answering the phone at your desk say..."Hello, this is Mr. or Ms. Smith". Do not say phrases such as... "Smith here!" or simply "Hello". · Many people think it is rude when you use call waiting to talk to someone else in the middle of the conversation you are having with them. · When using a cell phone, try to find a quiet spot to answer a call. It is considered particularly rude to leave a cell phone turned on in public places like: classrooms, libraries, movie theaters, churches, etc. 2. CLOTHES AND DRESS · Also, pay attention to how much of your body you are exposing (have uncovered) and whether it is appropriate for the situation. (Ex. shorts, sandals,
Doing business in Australia Business Mentality *Australians are very straightforward when it comes to business, so they do not need to build relationships for a long time before doing business. They are receptive to new ideas. * They appreciate modesty, so try not to oversell your company and do not even think of applying aggressive sales techniques. Try to be factual, friendly and to the point, avoiding self-importance. *If you manage to impress them, they will not make it obvious. *The decision making will be slower than usually, as the work environment in Australian business culture is collaborative. Top management will consult subordinates. *Do not try to rush the decision - patience is very much appreciated. * The good news is that Australians do not find it hard to say "no", so the answer will be clear and straightforward. * Business hours are 9:00 am to 5:00 pm, Monday to Friday.
presentations, negotiations, correspondence, writing and other skills needed for business communications, then it can be classified as the study of Business English communication skills in the workplace. Both are important and used usually together. Culture. Barriers to Intercultural communication Synergy (from Greek for "working together") means that the combined effect is more than the effect of the sum of the individual parts. Culture: Could refer to literature, music, art. Here: refers to the system of shared attitudes, beliefs, values and behavior. The iceberg model: Behaviour, clothing, food above the surface of the water. Meanings, beliefs, attitudes and values below the surface. The onion model: layers of culture (behaviour, clothing, food) can be peeled away to reveal underlying basic assumptions (meanings, beliefs, attitudes and values). The tree model: contrasts visible and hidden culture: the roots- the historical origin of C; the
I would like to thank my editor, Matthew Holt of John Wiley & Sons, for his unflinching support of this book, and his constant en- couragement over the many months that it has taken to write and edit. Not least, I thank my wonderful wife Barbara and my fabulous children—Christina, Michael, David, and Catherine—for their sup- port and patience during the long hours away from them to finish this book. xi ccc_tracy_fm_i-xviii.qxd 7/7/03 3:23 PM Page xii ccc_tracy_fm_i-xviii.qxd 7/7/03 3:23 PM Page xiii Introduction There is nothing on earth that you cannot have once you have mentally accepted the fact that you can have it.
BRITISH CULTURE Etiquette Table of contents Everyday etiquette Time Eating etiquette English literature Sports Everyday Etiquette In general the British prefer to be introduced to strangers, if at all possible wait for a third party introduction when meeting someone new. Great Britain (especially England) is a non touching culture. When greeting someone a handshake accompanied by a "Pleased to meet you" is appropriate. When departing be sure to shake everyone's hand, a general group wave as is often done in the United States is not looked on favorably. Strong eye contact is not overly common among strangers and casual acquaintances, too much eye contact is considered and invasion of privacy. Eye
fresh, are so full of flavour that British haven't had to invent sauces to disguise their natural taste. What can compare with fresh pees or new potatoes just boiled and served with butter? Why drown spring lamb in wine or cream and spices, when with just one or two herbs it is absolutely delicious? If you ask foreigners to name some typically English dishes, they will probably say "Fish and chips" then stop. It is disappointing, but true that, there is no tradition in England of eating in restaurants, because the food doesn't lend itself to such preparation. English cooking is found at home. So it is difficult to a good English restaurant with a reasonable prices. In most cities in Britain you'll find Indian, Chinese, French and Italian restaurants. In London you'll also find Indonesian, Mexican, Greek... Cynics will say that this is because English have no "cuisine" themselves, but this is not quite the true. Vocabulary: to criticize - tasteless overcooked -
handshake. French business culture emphasizes formality, people tend to come closer to each other than in North American and Northern European cultures If you do not speak French, apologize for not knowing the language. French people often appear very direct and they do not hesitate to ask questions When you are invited to a dinner or to a restaurant you should not be more than 10 minutes late A typical gesture in France is to hold open the doors for other people and let them pass through first. If you need to point at something, use your whole hand instead of the index finger. The American symbol for "O.K" (forming a circle with the thumb and index finger) means "zero" or "useless" in France. The French symbol for approval is the thumbs up sign. The French business world is formal, organized and professional. People are greeted (whether by telephone, in person, mail or e-mail) with a title, instead of a name.
.. 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1 placed earlier this week ... 4. ... thus, I recommend that you accept this advice on the matter. I am pure that the suggestion offered is the best solution. Please let me know if this was helpful. Yours sincerely, Lee Jones 5. ... I would appreciate a reply at your earliest convenience. I look forward to meeting you to discuss employment opportunities. Yours faithfully, Nicole Porter Paragraph Plan for Letters · salutation · Paragraph 1 reasons for writing · Paragraphs 2, 3 development · Final paragraph closing remarks · Name · Letters are divided into two categories, formal and informal. There are various types of formal and informal letters . · It is important to think about the person who you are writing to before you begin
critically important to success for managers. You need to understand how others see you. As a start, you might ask during assessment or appraisal meetings to have the papers put aside for a moment and get an honest, off-the-record assessment of how you are perceived generally. Managing your time It is critical, therefore, that you devise a strategy for dealing with time. The first step is to commit to a specific plan for how you allot your time. This can cover a host of areas short term or long term, personal or business. Although the above may seem obvious, it is still worth starting without a conscious plan people tend to be reactive. Above all, being in a control of your time will lead to increased self-confidence and peace of mind and, best of all, with a bit of self-discipline and thought it can be achieved by anyone. How you use your diary is clearly a key element in effective time management. If properly used, your diary can
follow me!" 2 The Capital Letter The capital letter is also called a big letter or upper- case letter, or sometimes just a capital. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z When do you use a capital letter? 4Use a capital letter for the first letter in a sentence: The dog is barking. Come here! 4Always use a capital letter for the word I : I am eight years old. Tom and I are good friends. 4Use a capital letter for the names of people: Alice, Tom, James, Kim, Snow White 4Use a capital letter for the names of places: National Museum, Bronx Zoo, London, Sacramento 4Use a capital letter for festivals, holidays, days of the week, months of the year: New Year's Day, Christmas, Labor Day, Mother's Day, Sunday, Monday, Friday, January, May, July, October
must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs. Long says that Netherfield is taken by a young man of large fortune from the north of England; that he came down on Monday in a chaise and four to see the place, and was so much delighted with it, that he agreed with Mr. Morris
Highly recommended." --Dr. Stewart D. Friedman, adviser to Jack Welch and former director of the Work/Life Integration Program at the Wharton School, University of Pennsylvania "It's about time this book was written. It is a long-overdue manifesto for the mobile lifestyle, and Tim Ferriss is the ideal ambassador. This will be huge." --Jack Can eld, cocreator of Chicken Soup for the Soul®, 100+ million copies sold "Stunning and amazing. From mini-retirements to outsourcing your life, it's all here. Whether you're a wage slave or a Fortune 500 CEO, this book will change your life!" --Phil Town, New York Times bestselling author of Rule #1 "The 4-Hour Workweek is a new way of solving a very old problem: just how can we work to live and prevent our lives from being all about work? A world of in nite options awaits those who would read this book and be inspired by it!" --Michael E. Gerber, founder and chairman of E-Myth Worldwide and the world's #1 small business guru
us. Body language is the movements of arms and legs, body posture, the manner in which you sit, facial expressions, gait, eye movements and regular gestures such as stroking your hair, touching your nose, etc. Tilting your head signals that you are not dangerous. This is claimed to be a consequence of your mother tilting her head when she pitied you as a child. She showed you that she wasn't angry at you but wanted to comfort you. Your mother also patted her hand or your head when she was comforting you. We continue to do this even after we've grown up and don't have our mother there to do so anymore. We pat ourselves on the cheek, on the arm, or rub our hands together. Perhaps you hold your hands close to your face when you talk - generally, this is a sign of insecurity. The same is true if you roll a beard or moustache with your hands or fix your hair, perhaps pushing or curling it behind an ear. Are you sitting comfortably?
You should: 1. Thank the caller. 2. Let the caller know you appreciate his/her business. 3. Provide assurance that any promises will be fulfilled. 4. Leave the caller with a positive feeling Some examples: "Thank you for calling. We appreciate your business " Tip: Let the caller hang up first This is simple courtesy, plus it gives the caller a final chance to add something. 5. And always remember: Smile as you dial! **What to do when you have to put customers on hold: 1. Ask them if you can put them on hold. 2. Tell them how long they will be on hold. 3. Assure them that you will be working for them while they are on hold 4. Wait for their response. 5. When you get back to them, thank them for holding. How to transfer customers on the telephone 1. Tell customers what you can do for them. Avoid saying, "I can't help you" or "This department does not handle that". By giving the name of the correct
again to keep the noise down. between Paul and Joe. 1D Sporting origins page 67 2 She recognised him at once. 2 Phobias can be genetically 3 He's working at his father's shop inherited. 1 1 staunchly / resolutely for the time being. 3 When it comes to politics, 2 By and large 4 They'll be here any moment now. Edward and his dad have a lot in 3 swiftly 5 Everybody makes mistakes once common. 4 loosely in a while. 4 Luke is the spitting image of Matt 5 categorically 6 My brother was still a baby at the Damon. 6 widely time
I'd urgently entreat you not to come Within our doors. You preach a way of living That decent people cannot tolerate. I'm rather frank with you; but that's my way-- I don't mince matters, when I mean a thing. DAMIS Mr. Tartuffe, your friend, is mighty lucky . . . MADAME PERNELLE He is a holy man, and must be heeded; I can't endure, with any show of patience, To hear a scatterbrains like you attack him. DAMIS What! Shall I let a bigot criticaster Come and usurp a tyrant's power here? And shall we never dare amuse ourselves Till this fine gentleman deigns to consent? DORINE If we must hark to him, and heed his maxims, There's not a thing we do but what's a crime; He censures everything, this zealous carper. MADAME PERNELLE And all he censures is well censured, too. He wants to guide you on the way to heaven; My son should train you all to love him well. DAMIS No, madam, look you, nothing--not my father Nor anything--can make me tolerate him.
There are all kinds of wars in Africa than the rest of world put together. The majority of so-called Africans leaders want to stay in power until the day their bodies are put in the grave. Through buffoonery, utter mismanagement and downright stealing of the wealth of the masses, these leaders have so impoverished Africa that we are now nothing but a beggar continent. We beg for everything; we are more dependent on our colonial masters than when we received our independence from them. Africa owes the West more money than we and our generations to come can pay. I arrived in America in December of 1967as an official of what we believed was going to be a dynamic African nation – the young Republic of Biafra. But Biafra was defeated and Nigeria remained one, as a giant of Africa. In the last 32 years, I have watched with horror and outright helplessness as the downward slide of the African race continues to escalate. But rather than address the problems, we
Changing career: 'These days, I go home feeling relaxed' Starting a new career is a daunting prospect for many. But Kate Hilpern discovers that plenty of help is at hand Some of the jobs that career changers are most keen to break into PR and teaching, among them are the very same jobs that people are queuing to get out of, says John Lees, author of How to Get a Job You'll Love and Take Control of Your Career. Many of us get to the point, whether in our twenties, thirties, forties or fifties where we decide to change careers. Some of us will make radical changes, while others will move to the edge of their comfort zone, perhaps shifting from acupuncturist to homeopath or PR office to journalist
8 I (like) the weekends. 9 Mario (play) football twice a week. 10 They (eat out) on Sundays. 2. Exercises: put the correct tense (simple present or present continuous) 1 We (always start) at nine. 2 I (think) he's away. 3 She (usually stay) with Barbie when we go to Chicago. 4 While the butter (melt), you (take) three eggs and (break) them into a bowl. 5 Scientists (believe) the weather (change). 6 I (not see) what the problem is. 7 Why (you look) at me like that. 8 Now I (understand) what she (want). 5 3. Exercise: Read what Sharon says about a typical working day and write what she did or didn't do yesterday: I usually get up at 7.30 and have a big breakfast
When there's a problem I want a solution. Don't offer me any half measures. 31. Literal-mindedness is good. 32. One of the biggest energy-wasting manifestations is the compulsion to begrudge energy. 33. One need not have a better theory to object to a theory's defects. 34. One needs more energy, higher frequencies, more bandwidth, and less interference in order to sustain a finer quality of attention. 35. One who has authority over others is responsible for deterring them from behaving unustly toward one another and for effecting the redress of injustices when they occur. 36. One who is not still looking for answers is either a buddha or a damn fool. 37. People say that they want to be "loved for themselves" but I find that insulting. I want to do things that are worthwhile and be admired because my actions are admirable, not for foolish subjective reasons. 1 38
10 Which book did you enjoying most? ____________________________________________________________________________________________ Marks: /10 Words, words, words 4 Write the words which mean the following. The first letter of each word has been provided. 1 Children wear this to school to make them look the same. u______________________ 2 A jacket and trousers made from the same material. s ______________________ 3 A man wears this round his neck and over his shirt to make him look smart. t _______________________ 4 We wear these to protect our clothing. o ______________________
likely not yet favorable for a widespread flowering to occur. One day, however, a critical threshold was reached, and suddenly there would have been an explosion of color and scent all over the planet – if a perceiving consciousness had been there to witness it. Much later, those delicate and fragrant beings we call flowers would come to play an essential part in the evolution of consciousness of another species. Humans would increasingly be drawn to and fascinated by them. As the consciousness of human beings developed, flowers were most likely the first thing they came to value that had no utilitarian purpose for them, that is to say, was not linked in some way to survival. They provided inspiration to countless artists, poets, and mystics. Jesus tells us to contemplate the flowers and learn from then how to live. The Buddha is said to have given a “silent sermon” once during which he held up a flower and gazed at it. After a
· And when you begin to miss me, dont forget it was you who let me go. · There is an end to things no matter how much we want to hold into them. · Otsisin keset seda pimedust, sind ja loodetud vabadust,kui mu käed su poole, tegid alguse loole, printsessist ja printsist, ühest kaunist kandist, kus oleme meie kaks, kus lõbutseme, kuni otsas jaks. Sa ei pea muinasmaad looma, sa ei pea tähti taevast tooma. Ole vaid minu kõrval, kui tõuseb päike. Ole vaid mu kõrval kui mind piinab meeleheide. Ole mu kõrval, kui kumab kuu, kui su nime
FRANCISCO Bernardo? BERNARDO He. FRANCISCO You come most carefully upon your hour. BERNARDO 'Tis now struck twelve; get thee to bed, Francisco. FRANCISCO For this relief much thanks: 'tis bitter cold, And I am sick at heart. BERNARDO 4 Have you had quiet guard? FRANCISCO Not a mouse stirring. BERNARDO Well, good night. If you do meet Horatio and Marcellus, The rivals of my watch, bid them make haste. FRANCISCO I think I hear them. Stand, ho! Who's there? Enter HORATIO and MARCELLUS HORATIO Friends to this ground. MARCELLUS And liegemen to the Dane. FRANCISCO Give you good night. MARCELLUS O, farewell, honest soldier: Who hath relieved you? FRANCISCO Bernardo has my place. Give you good night. Exit MARCELLUS 5 Holla! Bernardo! BERNARDO Say, What, is Horatio there? HORATIO A piece of him. BERNARDO
Those eyes narrowed slightly, his features otherwise schooled into impassivity. His dress shirt and suit were both black, but his tie perfectly matched those brilliant irises. His eyes were shrewd and assessing, and they bored into me. My heartbeat quickened; my lips parted to accommodate faster breaths. He smelled sinfully good. Not cologne. Body wash, maybe. Or shampoo. Whatever it was, it was mouthwatering, as was he. He held out a hand to me, exposing onyx cuff links and a very expensive-looking watch. With a shaky inhalation, I placed my hand in his. My pulse leaped when his grip tightened. His touch was electric, sending a shock up my arm that raised the hairs on my nape. He didn't move for a moment, a frown line marring the space between arrogantly slashed brows. "Are you all right?" His voice was cultured and smooth, with a rasp that made my stomach flutter. It brought sex to mind. Extraordinary sex
" I hoped he didn't think so little of me as to believe I would give up that easily. "When did he buy it?" "He bought it in 1984, I think." "Did he buy it new?" "Well, no. I think it was new in the early sixties -- or late fifties at the earliest," he admitted sheepishly. "Ch -- Dad, I don't really know anything about cars. I wouldn't be able to fix it if anything went wrong, and I couldn't afford a mechanic..." "Really, Bella, the thing runs great. They don't build them like that anymore." The thing, I thought to myself... it had possibilities -- as a nickname, at the very least. "How cheap is cheap?" After all, that was the part I couldn't compromise on. "Well, honey, I kind of already bought it for you. As a homecoming gift." Charlie peeked sideways at me with a hopeful expression. Wow. Free. "You didn't need to do that, Dad. I was going to buy myself a car." "I don't mind. I want you to be happy here." He was looking ahead at the road when he said this.
• Modal Verbs express our attitudes, opinions and judgements of events. Who’s that knocking on the door? - It’s James. (This is a fact.) - It could/may/might/should/can’t/’ll be James. (These all express our attitude or opinion.) Expressing permission Can, may and be allowed to are used to express permission. Can is more informal and usually spoken. You can borrow my bike, but you can’t have the car. I need it. May I smoke in here? You can’t come in here in those muddy shoes! You’re allowed to get married when you’re 16. Are we allowed to use Power Point at the exam? Expressing obligation Have to, must and should are used to express obligation. Positive negative and interrogative forms of ‘have to’ I You have to We don’t have to work hard to They pass the exam.
· I play tennis. · She does not play tennis. USE 4 Now (Non-Continuous Verbs) · Does he play tennis? · The train leaves every morning at 8 AM. · The train does not leave at 9 AM. · When does the train usually leave? · She always forgets her purse. · He never forgets his wallet. Examples: · Every twelve months, the Earth circles the Sun. · I am here now. · Does the Sun circle the Earth? · She is not here now. · He needs help right now. USE 2 Facts or Generalizations · He does not need help now. · He has his passport in his hand. · Do you have your passport with you?
GETTING PHYSICAL Tallinn 2012 "Delivery is more important than content." Arch Lustberg, speech trainer According to wellknown social anthropologist Edward T. Hall, 60% of our communication is nonverbal. That means whenever we stand before an audience, our stance, our posture, our facial expressions, our hand gestures, our whole body dynamic communicate more than our actual spoken words. A stiff, immobile speaker is often a boring and usually ineffective speaker as. It is therefore essential to know how to be physically relaxed, which will allow your actions to complement your words. Before we start, two important definitions: A podium is the raised platform at the
flowing writing or talking. To brainstorm, you can simply sit down with a pen and jot down every idea that comes into your head. Another approach is to simply start writing and see where you end up. Record as much information as you can recall, such as schools attended, courses taken, jobs held, research projects undertaken. Work on taking yourself deeper into the introspection process by tackling more specific topics. Here are some questions you might want to consider: What am I like? How do my friends characterize me? What are my personality traits? Have I ever experienced a moment of epiphany? Why is (some color) my favorite color? Why is (some movie) my favorite movie? How have my favorites influenced my life? What have I done? What are my major accomplishments? Why do I consider them accomplishments? What extra curricular activities have I participated in?
ads and the subliminal presentation o Twice as many Reader's Reports- first-person accounts in which readers of odors. of previous editions describe how e Increased coverage of how compliance they've seen a principle work on principles work in other cultures. or for them. Reader's Reports have New insights are derived from the become the most popular feature of research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges Editorial Assistant: Christina Manfroni Executive Marketing Manager: Wendy Gordon
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