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Business process reengineering (0)

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  • Mission need to be redefined?
Does our mission need to be redefined?
Are our strategic goals aligned with our mission?
Who are our customers?
„Often, no one is responsible for the overall performance of the entire process .“
„Reengineering maintains that optimizing the performance of subprocesses can result in some benefits, but cannot yield dramatic improvements if the process itself is fundamentally inefficient and outmoded.“
„For that reason, reengineering focuses on redesigning the process as a whole in order to achieve the greatest possible benefits to the organization and their customers.“
„BPR derives its existence from different disciplines, and four major areas can be identified as being subjected to change in BPR - organization, technology , strategy , and people - where a process view is used as common framework for considering these dimensions. The approach can be graphically depicted by a modification of "Leavitt’s diamond".[8]“
Early BPR literature [9] identified several so called disruptive technologies that were supposed to challenge traditional wisdom about how work should be performed.
  • Shared databases , making information available at many places
  • Expert systems, allowing generalists to perform specialist tasks
  • Telecommunication networks , allowing organizations to be centralized and decentralized at the same time
  • Decision - support tools , allowing decision-making to be a part of everybody's job
  • Wireless data communication and portable computers, allowing field personnel to work office independent
  • Interactive videodisk, to get in immediate contact with potential buyers
  • Automatic identification and tracking , allowing things to tell where they are, instead of requiring to be found
  • High performance computing, allowing on-the-fly planning and revisioning

In the mid 1990s , especially workflow management systems were considered as a significant contributor to improved process efficiency. Also ERP (Enterprise Resource Planning) vendors, such as SAP, JD Edwards, Oracle, PeopleSoft, positioned their solutions as vehicles for business process redesign and improvement.
„when Henry Ford implemented the assembly line in 1908, he was in fact reengineering, radically changing the way of thinking in an organization).“
Other criticism brought forward against the BPR concept include
  • It never changed management thinking, actually the largest causes of failure in an organization
  • lack of management support for the initiative and thus poor acceptance in the organization.
  • exaggerated expectations regarding the potential benefits from a BPR initiative and consequently failure to achieve the expected results.
  • underestimation of the resistance to change within the organization.
  • implementation of generic so-called best - practice processes that do not fit specific company needs .
  • overtrust in technology solutions.
  • performing BPR as a one-off project with limited strategy alignment and long-term perspective.
  • poor project management.

„Reengineering identifies, analyzes, and redesigns an organization's core business processes with the aim of achieving dramatic improvements in critical performance measures, such as cost, quality , service, and speed .“
Edukalt läbiviidud taaskonstrueerimis protsess (inglis k. reengineering process) tagab:
  • kvaliteedi kasvu
  • tootmishinna langus ühe ühiku kohta
  • ühiku tootmise ajakulu langus
  • ehk kokkuvõttes parem teenus
NB! Taaskonstrueerimis protsess võib kaasa tuua positiivseid tagajärgi, kuid tingimata ei pruugi.
Selleks, et taaskonstrueerimis protsessi tulemus oleks positiivne, on meil vaja mõjutada:
  • ettevõtet
  • kasutatavaid tehnoloogiaid
  • valitud strateegiaid
  • inimesi

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Punktid 50 punkti Autor soovib selle materjali allalaadimise eest saada 50 punkti.
Leheküljed ~ 3 lehte Lehekülgede arv dokumendis
Aeg2013-01-26 Kuupäev, millal dokument üles laeti
Allalaadimisi 21 laadimist Kokku alla laetud
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