of the cycle of release, testing, review, and revision under GRIs new governance structure. The GRI was launched in 1997 as a joint initiative of the U.S. non-governmental organisation Coalition for Environmentally Responsible Economies (CERES) and United Nations Environment Programme with the goal of enhancing the quality, rigor, and utility of sustainability reporting. The first set of GRI Sustainability Reporting Guidelines appeared as an Exposure Draft in 1999. Following testing and public comment, the GRI released the June 2000 Guidelines. The 2002 Guidelines represent the GRI Boards view of a consensus on a reporting framework at this point in time that is a blend of a diverse range of perspectives. There are numerous ways to use the 2002 Guidelines. An organisation may choose to simply use them for informal reference or to apply the Guidelines in an incremental fashion. 3 CONTENTS
Next time I’d pay a little money for one that was less dirty.” This problem is not an engineering design problem, but the way in which it is documented is identical. Proper documentation includes three parts: problem definition, design description, and evaluation. All three are required to communicate your solution. The figure below shows the basic organization of any design report and should be the model for any report that you write. The following sections provide more detail about the content for each part. Page 2 of 9 Problem Definition In this part you describe the problem you set out to solve. You provide sufficient detail so someone can both understand why the problem is significant and how it has been solved in the past. Your problem is further detailed by providing key design requirements that the solution must meet.
Why did I fail? What was the most difficult time of my life? How did my perspective of life change due to that difficult time? Where do I want to go? What would I most like to be doing right now? Where would I like to be? Who would I most like to be with? What are my dreams for the future? What do I intend to do to achieve these dreams? What will I be doing ten years from now? How does this university fit in my plans for the future? You can also brainstorm using the following questions: What might help the evaluating committee in understanding me better? What distinguishes me from other applicants? What are my career aims? What skills do I possess that would improve your chances for success in this field? What has stimulated my interest in this field of study? Why should an admissions committee be interested in me? Why am I interested in this field? 1
. . I don't mess with it unless the accent will hurt another person's credibility or render him unintelligible. For example, when someone with a downhome accent tries to sell stocks in a metropolitan area, the accent might not help." Laughter This may surprise you, but as a speaker don't be afraid to laugh, where and when appropriate. Laughter is a wonderful sound. And it's contagious. Have you ever noticed how professsional comedians such as Johnny Carson occasionally join in the laughter following their own jokes? When a speaker laughs at the right moment it can make the audience feel good. Dry mouth syndrome A dry mouth obviously hinders good voice quality and is a direct result of nervousness. Here are three ways to minimize the dry mouth syndrome. First, instead of sipping cold water, which tends to tighten the vocal chords, take a hot drink instead. Warm liquids tend to relax the throat and vocal chords. Second, try to force a yawn
details to the office, positive reinforcement of well done tasks Motivational interviews 3. IT Description 3.1.Hardware Environment The hardware environment of Lee IS is comprised of following components: Server Laptops (Dell x6) (two privately owned ones) Work stations (one privately owned by an employee) Telephone (Philips) Network devices: a router and a switch Portable hard drives Computer mice, keyboards (Logitech, Defender, Microsoft) Displays Dock connectors (Dell x3) 3.2.Software Environment As the primary technology the company is using is ASP.NET and as it is a part of Microsoft
next lesson a lot easier. Exercise: Next I want you to practice going from G to D. This should feel like a realitively smooth and easy chord change. It also sounds good and should with a bit of practice feel very natural. Just to remind you, you should be strumming up AND down while you perform this exercise and counting out aloud, "one and two and three and four and", in time with your strum. Note that each 'and' is written as '+' in the following exercise... This is just so that it fits properly under the TAB. Tip: You can download a video or audio example of the above exercise to see and hear it for yourself. The download links are below (right click on the link and select "save as"): Dial Up Broadband QuickTime - Exercise 2 (861 KB) QuickTime - Exercise 2 (2.33 MB) WindowsMediaPlayer - Exercise 2 (1.40 WindowsMediaPlayer - Exercise 2 (2.88
now. Alexander Graham Bell believed in oral education for deaf children. This is in contrast to Edward Minor Gallaudet who believed in using American Sign Language to educate deaf children. Words that show a TIME relationship · after so much time · after that · at first · before · beginning, ending · beyond · during · earlier · even when · eventually ever since · finally · following · from then on · from, to · in time · last · later · meanwhile · near, far next · now · over · soon · still · the next day, night · then · until · while Stephen went to pick up Irene before he stopped by McDonaldís for lunch. Karen was out with her friend last night. We need to wash our clothes, after that we can go to the Taste of D.C. festival. I can't wait to watch "NYPD," it is coming on soon. You can watch the rerun later this week.
Louise Erdrich Love Medicine Assignment 2 (pp. 4384) 1. Define the following words and expressions (considering the context) and reproduce (in your own words) the situations in which they appear in the book: the marrow of something (44) - The soft stuff inside of a bone is called marrow. ... From this biological kind of marrow comes a figurative meaning of marrow -- the essence of something. S The convent is on top of the high hill and from its window the Sisters can see the marrow of the town.
at 6 months 95% could see 20/40 or better without glasses at 6 months 66% could see 20/20 or better without glasses at 1 year 98.8 % were able to obtain the same or better pre operative vision either with or without glasses at 1 year 1.2% of patients had lost 2 lines of vision (e.g. vision decreased from a preoperative level from 20/20 to 20/40) No patients lost more than 2 lines of best corrected vision FDA results (II) The following adverse events occurred in at least 1% of patients within 6 months following treatment: Night vision difficulty 1.0% Elevation of intraocular pressure 1.8% Corneal Haze (sarkesta uduvine) 2.3% Overcorrection (became farsighted) 5.0% Undercorrection (remained nearsighted) 5.6% Halos around lights 9.7%
arranged for Viscount Dalrymple, then a small boy, to parade around the grounds on a Shetland pony to collect money for the war. The RHS, which in 1911 refused to allow ladies banquets, now recognized that lady gardeners existed, and acknowledged the necessity to dig for victory. In 1915 it even organized a show of women's work at the Horticultural Halls. As the war deepened, the RHS struggled on. By November the Council had removed King Ferdinand of Bulgaria as an honorary fellow and, the following February, decided that tickets should remain at ten shillings for the first public-access day, with two shillings and sixpence on the second day, and one shilling on the third day of the show. By March 1916 the RHS were wondering whether to cancel the whole event because of the cost of the new entertainment taxes, but Lord Balfour said it would benefit trade. At this time, the RHS was also given the sad task of working on the layout of war cemeteries in France.
are proper nouns, too. Valentine's Day Father's Day Halloween Word File Here are more names of festivals and holidays: Christmas Mother's Day New Year's Day Memorial Day April Fool's Day Labor Day Thanksgiving Day Independence Day St. Patrick's Day 18 Exercise 1 Underline the proper nouns in the following sentences. 1 July is often the hottest month in summer. 2 One day Ali Baba saw the forty thieves hiding in a cave. 3 Shawn and Ashley are going to the beach for a swim. 4 Mr. Lee is reading a book. 5 "I am your fairy godmother," said the old woman to Cinderella. 6 Uncle Mike is a lawyer. 7 Next Tuesday is a public holiday. 8 Many children enjoyed the movie Lion King. Exercise 2 Look at the words in the box. Which ones are common
8 ft or 2.4 m) on a 10 foot base. Route Hadrian's Wall extendedtfrom the west from Wallsend on the River Tyne to the shore of the Solway Firth. The A69 and B6318 roads follow the course of the wall as it starts in Newcastle upon Tyne to Carlisle, then on round the northern coast of Cumbria. The Wall is entirely in England and south of the border with Scotland by 15 kilometres (9 mi) in the west and 110 kilometres (68 mi) in the east. Hadrian Hadrian's Wall was built following a visit by Roman emperor Hadrian (AD 76138) in AD 122. Hadrian was experiencing military difficulties in Britain, and from the peoples of various conquered lands across the Empire, including Egypt, Judea, Libya, Mauretania, and many of the peoples were conquered by his predecessor Trajan, so he was keen to impose order. However the construction of such an impressive wall was probably also a symbol of Roman power, both in occupied Britain and in Rome.
Why do you say that? Let me explain. Take a traditional Japanese song, for example. First of all, Britain is unique in its transport history. Why's that? Because of all the transport systems that have been developed in the last 300 years. Not at national or international level. Why not? Well, we can hardly keep politics out of the Eurovision song contest. How are we meant to keep it out of football, which has a far greater following? I'm not so sure about that. Why not? Because traditions are now under attack from mass production and mass marketing. 9.4 Clarification / Reiteration through reference to subject They are usually on the same side in war-time, yet they rarely speak well of one another on a personal level. Are we talking about a struggle for superiority? I'm talking about national institutions, centres of culture which represent the
Barack Hussein Obama Essay Name Form 9 Basic School 2009 Barack's childhood and parents. Barack Hussein Obama was born August 4, 1961, in Honolulu, Hawaii. His father, Sr. Barack Obama, was born in Kenya. He grew up herding goats with his own father, who was a domestic servant to the British. Obama's mother, Ann Dunham, grew up in Wichita, Kansas. Her father worked on oil rigs during the Depression. After the Japanese attack on Pearl Harbor, he signed up for service in World War II and marched across Europe in Patton's army. Dunham's mother went to work on a bomber assembly line. After the war, they bought a house through the Federal Housing Program, and moved to Hawaii. Meantime, Barack's father had won a scholarship that allowed him to leave Kenya pursue his dreams in Hawaii. At the time of his birth, Obama's parents were students at the EastWest Center of the University of Hawa...
Excessive drinking may lead to unconsciousness or alcohol poisoning. Death can also occur. Different concentrations of alcohol in the human body have different effects on the subject. Depending on the BAC (blood alcohol concentration) there are different states the consumer may end up: euphoria, lethargy , confusion, stupor, coma. Therefore it is important to have control over alcohol intake in order to avoid coma while the goal is euphoria. Allthough when taking a next beer, following mornings hangover seems to be the main disadvantage, in addition there are also long term effects such as an increased risk of developing alcoholism, cardiovascular disease, liver disease, and cancer. Damage to the central and peripheral nervous system is a result of sustained alcohol consumption. On the other hand research has found a correlation between light consumption in other words- one or two alcoholic beverages per day- and reduced risk of heart disease as well as
Meie aias on (üks) koer. The dog is friendly. (See) Koer on sõbralik. · Määravat artiklit kasutatakse ka juhul, kui räägitatakse juba enne teadaolevast esemest või olendist. The candle is always on the table. Küünal on alati laua peal. Let`s go the cinema. Lähme kinno. · Määrav artikkel esineb siis, kui on tegemist järgarvuga, ülivõrdes oleva omadussõnaga või sõnadega same, right, wrong, following. You are the best! Sa oled parim! She said the same thing as you did. Ta ütles seda sama asja, mis sinagi. · Määravat artiklit kasutatakse ka ilmakaartest ja muusikainstrumentidest rääkides. I can play the violin. Ma oskan mängida viiulit. The wind blows from the east. Tuul puhub idast. 3. Loendamatud nimisõnad · Kui loendamatuid nimisõnu kasutatakse üldises tähenduses, siis artikkel puudub. Time went quickly
CPI) SPAIN Spain's powerful world empire of the 16th and 17th centuries ultimately yielded command of the seas to England. Subsequent failure to embrace the mercantile and industrial revolutions caused the country to fall behind Britain, France, and Germany in economic and political power. Spain remained neutral in World Wars I and II but suffered through a devastating civil war (1936-39). A peaceful transition to democracy following the death of dictator Francisco FRANCO in 1975, and rapid economic modernization (Spain joined the EU in 1986) gave Spain a dynamic and rapidly growing economy and made it a global champion of freedom and human rights. The government's major focus for the immediate future will be on measures to reverse the severe economic recession that started in mid-2008. Area: total: 505,370 sq km water: 6,390 sq km country comparison to the world: 52
semi-formed plans to spare her loved ones from danger. Alice declares she will warn Edward if Bella continues to scheme. Bella ignores her and tries to focus on Jasper and Edward. Jasper's expertise is equally matched by Edward's agility and mind-reading, and they finally agree to call it a draw. Each of the Cullens take a turn with Jasper, and as the night goes on Bella is finally overcome by exhaustion. The meeting is called to a close, all agreeing to meet again the following night. Before the wolves leave, they request to familiarize themselves with the particular scents of the Cullens, so that during battle there are no mistakes. Each wolf, in turn, approaches the individual members of the Cullen family, smelling and sniffing them all. Bella recognizes Jacob as the reddish-brown wolf. She realizes he seems the most relaxed of the pack. Jacob meets her gaze and comes closer. Bella notices that Edward is measuring her
Chapter Ninteen Selfish After staying out all night to watch the Cullens' battle exercises, Bella sleeps late into the following afternoon. When she wakes, Edward reminds her that she could -- and should -- have stayed behind, but she insists that she is now part of the family and should be included. While she's getting breakfast, Edward notices Jake's wolf charm dangling from Bella's wrist. He asks to see it and for a fleeting instant Bella worries he might break it. But he only points out the inequity: Jake is allowed to give her presents and he is not. Bella shrugs and says that Edward has already given her more than she could ever deserve: himself. Each reflects for a moment on the other's ridiculous inability to see themselves clearly. Edward asks if she would accept a charm from him too. Nothing expensive: a hand-me-down. Bella agrees, relieved that his reaction was no worse. When Alice calls Edward, Bella nervously guesses t...
nab the gold. Meanwhile, Tom goes on a picnic to McDougal’s Cave with Becky and their classmates. That same night, Huck sees Injun Joe and his partner making off with a box. He follows and overhears their plans to attack the Widow Douglas, a kind resident of St. Petersburg. By running to fetch help, Huck forestalls the violence and becomes an anonymous hero. Tom and Becky get lost in the cave, and their absence is not discovered until the following morning. The men of the town begin to search for them, but to no avail. Tom and Becky run out of food and candles and begin to weaken. The horror of the situation increases when Tom, looking for a way out of the cave, happens upon Injun Joe, who is using the cave as a hideout. Eventually, just as the searchers are giving up, Tom finds a way out. The town celebrates, and Becky’s father, Judge Thatcher, locks up the cave. Injun Joe, trapped inside, starves to death.
THINK: why you are writing the report, why the reader needs your report and what she might be interested in. Think about the best way to present the facts. If it’s a report of events (e.g. a traffic accident), describe them in chronological order. It should NOT be written like a letter! NO salutation/sign-off. Impersonal style (PASSIVE!), unless you make suggestions or give personal opinion – then you can use “I”. Formal language –no contractions, slang, etc. You can use the following format at the beginning of the report: To: From: (DO NOT write your own name. A member of the student committee etc. is fine) Subject: Basic structure 200 (+/- 10%) Introduction: Aim of the report Status of the writer (who you are – not your name – to write the report given in the task) Source of the information that the report is based on a survey, state when and by whom the survey was carried out. Body paragraphs:
the time. Up until 6th grade I was the best student in our class, winning mathematic competitions left and right and not only that. By that time I had also found out that I loved to write, specially poems and I used every opportunity to submit my works for competitions and I had the luck to win some of them. It felt good to be one of the best students in our class. As the school went on and I finally found myself in 9 th grade, just before the exams, and I realised that in the following years after my graduation from elementary school, my mathematic skills had gotten a bit rusty and I was mortified. Our teachers kept saying to us that math is really important in the future and that you have to have the knowledge in mathemathics to actually achieve something in your life. But still, there I was, writing poems and essays, even in my free time, because unlike my skills in maths and other subjects like
have/has written-had written * past simple- past perfect wrote- had written * future simple- future in the past will write-would write kui saatelause verb on minevikus, asendatakse kaudses kõnes mõned "lähedust" väljendavad sõnad "kaugust" väljendavate sõnadega: that this-now then these those-today that day here there- tomorrow-. the next day ago- before-yesterday- the day before last night the previous night-soon- later next week/year the following week/year me muudame oleviku modaalverbe can could will- would may- might shall- should must- had to / must me ei muuda minevikus olevaid modaalverbe ought to/might / could/would If he takes the medicine, he will feel better. If I he took the medicine, he would feel better. If he had taken the medicine, he would have felt better.
5 The children were building sandcastles at the beach when the first raindrops started to fall. (build; start) 6 After everyone had sat down at the table, my mother started serving dinner. (sit; start) 7 Jim was reading his history book when his sister entred the room. She wanted to talk to him. (read; enter; want) 8 I didn´t have to water my granny´s pot plants last weekend because she decided to stay at home instead of visiting her sister. (not have to; decide) 4 Read the following instructions about a board game. Answer the questions. Snakes & Ladders Snakes & Ladders is a family game for 2 to 4 players. To play the game you need 4 playing pieces, 2 dice, and a game board. 1 Throw the dice to see which player will start. The player with the highest number will begin. Other players follow in turn from left to right. 2 All players begin at the square number 1. 3 Players throw the dice in turn and move their playing pieces according to the
Long-term efficacy and safety of zolpidem extended-release 12.5 mg, administered 3 to 7 nights per week for 24 weeks, in patients with chronic primary insomnia: a 6- month, randomized, double-blind, placebo-controlled, parallel-group, multicenter study. PubMed. Jaanuar 2008. 3. Boyle J, Trick L, Johnsen S, Roach J, Rubens R. Next-day cognition, psychomotor function, and driving-related skills following nighttime administration of eszopiclone. PubMed. Juuli 2008.
samples. The experiment is expected to be completed in a day by one person HPLC S4 UV-VIS S1 UV-VIS S3 HPLC S2 HPLC S3 HPLC S5 UV-VIS S5 HPLC S6 HPLC S1 UV-VIS S4 UV-VIS S2 UV-VIS S6 For comparing two means, t-test [1] will be performed. Before making t-test, F-test has to be made to make sure if the means have equivalent precisions. Depending of the outcome of F-test following t-test will be made Optimization Another synthesis procedure e.g. Boots' synthesis procedure. Increase the speed of forming Grignard formation, which minimizes coupling. For this use mechanically activated magnesium. Decrease the degree of coupling by lowering temperature. To shorten the synthesis, it is possible to go from starting ketone directly to the chloride without isolating alcohol.
during the normal metabolism of serine, glycine, methionine, and choline and also by the demethylation of N-, S-, and O-methyl compounds. After oxidation of formaldehyde to formate, the carbon atom is further oxidized to carbon dioxide (CO2) or incorporated into purines, thymidine, and amino acids via tetrahydrofolatedependent one-carbon biosynthetic pathways. Exogenous formaldehyde appears to be readily absorbed from the respiratory and gastrointestinal tracts, but poorly absorbed following dermal application. Formaldehyde is metabolized to formate by the enzyme formaldehyde dehydrogenase; this appears to take place at the initial site of contact. Being normal components of intermediary metabolism, neither formaldehyde nor formate are stored to any significant extent in any tissue of the body. Formate is excreted in the urine (primarily as formic acid), incorporated into other cellular molecules, or oxidized to carbon dioxide and exhaled.
University of Tartu Faculty of Social Sciences and Education Institute of Government and Politics Marie Allikmaa The strategies of creating a dominant party the case of United Russia Tartu 2011 After the collapse of USSR in 1991, many observers expected Russia to develop into a competitive party system. Yet, the reality quickly challenged this view. The developments of party politics in post-Soviet Russia have accurately been described in terms of a pendulum effect, as in the 2000s, Russia's party system did finally begin to take for, but with a remarkable twist. Following the break of one-party rule, Russia's party system became strongly fragmented - during the 1995 parliamentary elections, 43 parties competed for popular votes (McFault 1996: 90). In the 21st century, the pendulum has moved back, ...
Hoagie – used in Philadelphia Torpedo – used in New York and New Jersey Barb Mills – used in North Central Pennsylvania Blimpie – used in Hoboken, New Jersey Cheesesteak – used in Philadelphia Filled Roll / Salad Roll – used in New Zealand Sous-marin – used in Quebec (Canada) Spuckie – used in Boston, Massachusetts Tunnel – used in various New England areas Wedge – used in Yonkers, New York and other parts of Westchester County 3) Discuss the meaning and origin of the following words and phrases: Among other sources use the evidence of the Corpus of Historical American English (http://corpus.byu.edu/coha/) department store – The term was first brought to use in the 19th century. In 1877, George and Edward Butler founded a small wholesale mail-order company in Boston, which later became known as the Butler Bros. Their innovation of the “Five Cent Counter” started the epidemic of department stores all over the country.
Louise Erdrich Love Medicine Assignment 1 (pages 142) 1. Define the following words and expressions (considering the context) and reproduce (in your own words) the situations in which they appear in the book: a beacon (2) (AmE) a fire or light set up in a high or prominent position as a warning, signal, or celebration, it appears as a metaphor to describe a white egg in her hand. Situation: June walked through the door and toward blue egg in the white hand of Andy, which she compares with a beacon in the murky air. a turtleneck (2) - Example
Estonia. It is rich in sandy beaches, forests, bogs and marshes. It is in the South-West of Estonia. Its area is about 32 square kilometres. About 45000 people live in Pärnu, 80% of them are Estonians. Pärnu is the 5th biggest city in Estonia. It's an important harbour-city. Pärnu was founded in 1241. It was then known by the German name of Pernau. Sweden took control of town during the 16th century Livonian War. It was taken by the Russian Empire in 1721 following the Great Northern War. The town became part of independent Estonia following World War. Pärnu is a health resort of international stature. Tourists from around 50 countries come to Pärnu. Most of them are Estonians and Finnish. Pärnu is a member of European Spas Association. The hotel Pärnu Mud Baths is very popular. Hotel and restaurant staff speak English and some Finnish in addition to Estonian. Pärnu beach is the most beautiful beach in Estonia
[10] 7. (i) plasmid cut by restriction enzyme; at specific sequence; same enzyme as used to cut (insulin) gene; sticky ends / described; ref. complementary sticky ends; ligase seals (sugar-phosphate) backbone / AW; max 4 (ii) credit any two from the following: 1 antibiotic resistance (gene) introduced and survivors have plasmid; 2 fluorescent marker (gene) introduced and glowing bacteria have plasmid; 3 identify bacteria producing insulin using antibodies; 2 [6] 8. referring to pig insulin: ethical / religious, reasons;
joint-stock company) 50% of the share capital must be paid no later than 3 months from the date of state registration of the company. The remaining part must be paid within 1 year from the date of incorporation. Payment of the authorized capital can be made both in cash and assets of the founders. 6 Payment of the authorized capital up to the moment of state registration of the company made the following ways: money - by opening a temporary bank account from which you made after the registration of the founders of the money is transferred to the main account of the company; estate - by transferring the property to the Head of the company (CEO) under the act temporarily, and after checking company founders made by the head of the property is transferred by an act of the company. 1.5. Address of the company
· Don't brag or over market yourself 4. State your need · What is your financial situation? Do you work? Do you receive support from your family? Do you receive financial aid? 5. Plan ahead · Don't procrastinate! · Give yourself plenty of time to review and edit your essay · Be aware of the deadline date (i.e.: received vs. postmark) 1 ORGANIZE YOUR THOUGHTS.... Answer the following: 1. Who are you? 2. Why are you who you are? 3. What are you doing? 4. What have you done? 5. Where are you now? 6. Where are you going? 7. How are you going to get there? 8. Why do you need a scholarship? 9. How will it make a difference? ESSAY OUTLINE: 1. Introductory sentence a. State your name b. State the name of the scholarship for which you are applying 2. Educational Objectives and Career Goals a. Identify your major b
Pride and Prejudice Questionnaire · Task 1: watch the movie to the end on You Tube http://www.youtube.com/watch?v=l6RI7Rb2g6k · and answer the questions: 1. What was the relationship between Mr. Wickham and Mr. Darcy (what kind of common past did they share)? Both had grown up in the same area and under the protection of grand old Mr.Darcy, who had raised two boys equally as his sons. Two childhood friends parted immediately after old Mr.Darcy's death in arguings over money, power and honour (which one Wicham- had less in tons). · Mr. Darcy seemed to be an utterly arrogant, cold- and careless-natured man to strangers. Once you got to know his true nature, you got to know one honest, loyal and fair man, who expressed his disgust for "false pearls" by keeping distance. Even though he so tended to escape from those worthy of his sympathy, too....
because they had to pay high taxes. In 1773, the 'Boston Tea Party' took place and it made the British mad, so in 1775 the War of Independence started. The Americans were led by George Washington who in 1788 became the country's first president. On the 4th of July, 1776 the Declaration of Independence was written and that day is now celebrated as the Day of Independence. The war ended in 1788 and during the time following it, the Americans bought large pieces of land from foreign countries to themselves, creating a big country. By 1860 America was a big country but there was a big difference between the free North and the slavery South. The biggest problem was the issue of slaves and due to that the Civil War broke out in 1861. President Abraham Lincoln tried hard to unite the country again. Though both sides were strong, the North had more men, more factories and stronger leaders. In 1865
**Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism of your organisation. 3
It held both records for 34 years, or one-third century, until the completion of the Burj Khalifa in Dubai and Canton Tower in Guangzhou. It remains the tallest free- standing structure in the Western Hemisphere, a signature icon of Toronto's skyline, and a symbol of Canada, attracting more than two million international visitors annually. Its name "CN" originally referred to Canadian National, the railway company that built the tower. Following the railway's decision to divest non-core freight railway assets, prior to the company's privatization in 1995, it transferred the tower to the Canada Lands Company.
27. Kas sa oled kunagi peast luuletust lugenud have you ever recited a poem 28. Raamatukogu ja raamatukogu töötaja library and librarian 29. Minu arvates in my opinion 30. Suur muudatus inimeste suhtumises big change in people´s attitude 31. Tema seisukohalt From his point of view 32. Avalik arvamus public opinion 33. On ülim aeg, et sda lõpetaksid oma kirjandi - it´s about time you finished your composition/essay 34. Kus järgnev stseen toimub where does the following scene take place 35. Miks tuba nägi nii sünge välja why did the room look so gloomy 36. lean against the wall 37. vanamoodne kamina sims-old-fashioned mantlepiece 38. peale astuma-tread trod trodden 39. vaata hobune kikitab kõrvu-look, the horse is pricking its ears 40. koer hüples klähvides ja kiunudes-the dog bounded/jumped with a yelp and whine 41. sa peaksid kasutama kandikut-you should use a tray 42. ta patsutas oma koera sageli-he often patted his dog 43
How well do you know London? Form 10, Welcome to the tour of London! You will spend two days (lessons) exploring the famous landmarks of the city. While on the way, follow the map so that you would not get lost and so that you could eventually get streetwise in London. Take the following questions with you, find answers to them and put them down for yourself in this MSWord document. Don’t forget to “take” photos - you are supposed to recognise the landmarks later on! At the end of the tour send the worksheet to yourself so that you could use it again. Good luck with exploring the city! DAY 1. The route: The Buckingham Palace – Trafalgar Square – National Gallery – Piccadilly Circus – The British Museum – Madame Tussauds –
hope that our company can produce more creative , delicious and healthy chocolate in the future in order to let our customer enjoy our chocolate . In the future , our company are going to have a new way of promotion .We are going to let the consumers to test the chocolate sample to get feedback before these chocalate enters the market . In addition , our biggest aim is to become the most well known chocolate industry around the world . Options and benefits The Board of Directors has agreed the following investment plan. Firstly, we need to buy new machinery as new machinery can end the delay caused by the old machines that are breaking down. As the machinery breaks down, it will stop the production of the chocolate and the company will suffer losses every day which can lead the company to close down. Other than that, new machinery can help the company to produce more chocolate which the old machinery cannot produce the amount that are wanted. For
trade, education, politics, and economics. People have to communicate with each other. It is very important for them to understand foreigners and be understood by them. Goal of my research work Ø Goal of my research work is to prove that idioms in the English language are integral part of it, which make our speech more colorful and authentically native. Tasks I like to achieve the following tasks: 1. To classify idioms; 2. To study the problem of the translation of idioms; 3. To understand the aim of the modern usage of idioms; 4. To distinguish different kinds of idioms; 5. To analyze the frequency of idioms' usage referring to English. Hypothesis Ø My suggestions is the Second World War was the turning point in many areas in life, because after the war new interactive medium have changed the English language more
These medicines are most often used in patients who have end-stage renal disease (ESRD) or are on dialysis. However, they are sometimes used in patients with stages 3 and 4 chronic kidney disease (CKD). Timing is important when taking phosphate binders. Phosphate binders must be taken with meals, otherwise they do not work. This is because they only bind phosphate in food that you consume. If a dose is not taken within 30-minutes from when you last ate, it should be skipped and the following dose taken as scheduled with the next meal. Also, do not double up on the medicine if a dose is missed because this will increase the risk of side effects. Dialysis: Patients who progress to end-stage renal disease (ESRD) usually require dialysis. Dialysis does not remove phosphate from the blood as effectively as it removes other substances. Regular dialysis treatments helps remove just a little of the excess phosphate from your body. Thus, dialysis alone is
· When invited to someone's home, always bring a small gift for the hostess. Give flowers, chocolates, wine, champagne or books. · Gifts are opened upon receiving. · It is polite to send flowers in advance of a dinner party. Do not send white lilies, which denote death. *helpful hints for a foreigner · Men should open doors for women and stand when a woman enters a room. · Always hold the door for a person following behind you. · Respect the British desire for privacy. Don't ask personal questions, such as where a person lives or what a person does for a profession or job. Don't talk about money. · Do not violate a queue. It is considered very rude to push ahead in a line. · Staring is considered impolite. · Do not be too casual, especially with the English language. · Never try to sound British or mimic their accent. · Humor is everpresent in English life
sprinting for 6 to 8 seconds. Cont... · Quantity of high energy phosphates in muscle influences ability to generate all-out energy for brief durations · Longer duration performance, carbohydrates, fat, and protein provide necessary energy to recharge the pool of high energy phosphates · PCr reformation takes place only during recovery Task · Read through research article to answer the following: · What are the effects of different recovery duration of the levels of high energy phosphates? High-intensity Exercise Research · Bogdanis et al. (1995) 30 s sprint PCr = 19.7 and ATP = 70.5% of the resting values, muscle lactate was 11.9 mmol and muscle pH was 6.72. · 1.5 minutes of recovery, PCr increased to 65% of resting levels, but reached only 85% with 6 min recovery. · No change in ATP or glycogen after 6 min · After 6 min of recovery peak W, speed and mean
safety and accessibility requirements. The authentic setting of the inscribed World Heritage property includes some significant architecture from the late 19th century and early 20th century including theatres and schools as well as a number of exceptional wooden suburbs which form an integral part of the historic, urban fabric round Tallinn Old Town. Until recently the survival of the wooden quarters was threatened by unclear ownership in the years following independence and in a general indifference to the qualities they offered residents. This latter could be seen in a lack of maintenance, and inappropriate upgrading and repair approaches. Today however the situation is turned around and these wooden areas are much valued, and adequate measures are in place to maintain their authenticity.
protected or privately owned areas. recommended amounts of reagents. To identify the species by light microscopy, spicule preparations The PCR products from five specimens were cloned into the were made by treatment of aliquots of samples with concentrated pTZ57R/T vector using InsTAclone PCR Cloning KitTM nitric acid for 10 min at 95uC. After removing the organic matter (Fermentas), following the manufacturer's instructions. Either the spicules were extensively washed with water and mounted on vector specific primers or PCR product specific primers were slides. used to sequence the cloned fragments. Gemmules were isolated from sponge specimens and stored at 4uC in mineral medium (M medium: 0.1 mM NaHCO3, Data analysis and the proportion model 0.05 mM Na2SiO3, 0
Knoxville pursued a career as an actor, appearing in such films as the 2004 remake of Walking Tall, The Dukes of Hazzard, Men in Black II, The Ringer, A Dirty Shame and Big Trouble. Margera and the CKY crew were given their own spin-off show Viva La Bam, which follows Margera and his family, who are often made the victim of the clique's practical jokes. Bam and the crew also have Radio Bam on Sirius radio. Margera has also been featured in Bam's Unholy Union, following him and his fiance Missy in the run-up to their wedding, while Brandon DiCamillo and Rake Yohn featured in Blastazoid, a short-lived show about video games. When Viva La Bam finished its run, Ryan Dunn, who was part of Bam's crew on Viva La Bam, was given his own show Homewrecker, in which he finds revenge for helpless victims of practical jokes by renovating the prankster's room according to the original incident. The show only lasted one season.
http://www.buzzle.com By Arjun Kulkarni Pros of Mass Media: · The wide reach offered by mass media is phenomenal. It can target a global audience. · In terms of newspapers and magazines, it can reach a specified target group. Besides, it is easily accessible. For example, the newspaper lands on the doorstep and we have the latest news in our drawing rooms due to the television set. · Certain types of media have a loyal fan following. This would mean that an advertiser, publication or news channel would have a ready audience. · We have the latest news and information at the click of the mouse! The Internet is such a medium that it can give many options for the kind of information required. · Television, movies, Internet and the radio are some of the best forms of entertainment. · Mass media can be used for educational purposes in an effective manner. Cons of Mass Media:
The current government has followed sound fiscal policies that have resulted in balanced budgets and low public debt. The economy benefits from strong electronics and telecommunications sectors and strong trade ties with Finland, Sweden, Russia, and Germany. Tallinn's priority has been to sustain high growth rates on average 8% per year from 2003 to 2007. Estonia's economy fell sharply into recession in mid2008, primarily as a result of an investment and consumption slump following the bursting of the real estate market bubble. Estonia has rebounded well from the economic crisis. GDP contracted 14.3% in 2009, but the Estonian economy now has the highest GDP growth rate in Europe, largely thanks to a boom in exports and increased foreign investment following Estonia's adoption of the euro on 1 January 2011. Although Estonian GDP returned to positive growth in 2010, unemployment continued to rise, reaching an alltime high of 19
annaabi.ee 
Sisene Facebook'ga
Sisene Google'ga
Sisene LinkedIn'ga
