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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
...for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing with reference to your advertisement in..., I would like to apply for the post/job/position of... which I saw advertised in... Closing: I hope you will consider me for the job, I look forward to hearing from you as soon as possible, I would be available for an interview at any time, I attach my CV and a reference letter from..., I look forward to meeting you to discuss the possibility of employment, thanking you in advance Letter of inquiry (Asking for information) Opening: I am writing to inquire about, could you possibly send me further details about, may I request information about, I would like to enquire exactly Closing: I would appreciate it if you could inform me as soon as possible, I look forward to receiving your answer, it would be of great help if you could send me the details Giving information
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets
Writing a formal letter in English An example of a task: You are trying to find accommodation for yourself in London while studying at a college there. You have the task of writing to Mr Sabir Siddique who has put the following advertisement in the newspaper. Read the advertisement and the notes you have made. Then write your letter to Mr. Siddique. Write a letter of 120 words. Do not write any addrsses. Flat to let Finsbury Park how far from central London? 10 minutes from Manor House tube Self-contained ground floor flat big enough for two? Bedroom, living room, study room Fully furnished what furniture? 90 pounds per week any extras to pay like electricity? Ideal for student 36 Stewart Street does it have a phone? available how soon? London N4 2PP 0181 809 7985
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation I was disappointed with the quality of the kettle that I bought at your store two days ago.
These letters are often written in response to an advertisement. 1. What is the intended purpose of the inquiry that I intend to write? 2. Who is the intended recipient? 3. How can I let my recipient know that I am seriously interested in their product/service/job offer? General Rules to Follow: Be polite. Be clear and organized about what you want/need to know. Express thankfulness for time and effort. The K.I.S.S. principle keep it short and simple SAMPLE LETTER Dear Ms Smith I am writing in response to your advertisement to enquire about the pub and restaurant placement in England. /I am writing to enquire about the pub and restaurant placement in England, as advertised by you. To start with, where in England/in which area of England is the workplace located? Could you also tell me which positions are available/you are seeking to fill, and how long a workday/how many hours a shift would be
Hope thing convenience(esimeselvõimalusel)..i get better. Let me know what happens. person again look forward to hearing from you. Making a complaint-kaebus Reason for writing MAKING AN APOLOGY RECOMMENDATION Complaint with Reason for the apology Reason for writing justification(põjendusega) Reasons to explain the upset causet Recommendation( qualities with Closing remarks express understanding to make up examples , justificatioN.- omadused
Task 1 (9 points). LETTER. You recently attended some English language courses, but some issues occurred: duration of courses; type of a teacher; age of participants. Write a letter to the customer representative service of the courses centre, complaining about the issues, saying exactly what was wrong and requiring action. Do not write any addresses. You should write 120 words. Letter of Complaint Vocabulary. Dear Sir/ Madam, (or Dear Mr Smith) I am writing to express my strong dissatisfaction with the quality of… First of all, you promised… but in fact …(usually 1 paragraph = 1 problem ) My second problem is about the fact that despite it was written about / I discovered another problem/ Problems do not stop here./ Moreover,.. / Furthermore, .. To sum up, I would like a full/ partial refund or another … I believe the matter will be resolved.
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