Kirja kirjutamine inglise keeles (0)

Dear Sir/ Madam (,) ----- Yours faithfully (,) (no name) 
Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) 
 
Layout 
 
My address 
Name 
Receiver’s name 
Address 
 
Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/ Miss ) 
 
Introduction : WHY I am writing 
 
Main body of the letter : WHAT I want to say  
ONE thing at a time; explain  
 
Conclusion: Solution , polite closure, reference for future meeting etc. 
 
Sign off (Yours faithfully, yours sincerely) 
Name 
 
 
Letter of Complaint  
 
1. Salutation 
2. Reasons for writing 
I am writing to complain about a kettle … 
3. Complaint with justification / explanation 
I was disappointed with the quality of the kettle that I bought at your 
store two days ago. 
I was appalled at the inferior   
quality of the kettle that was sold to me  
at  
your store two days ago. 
4. Expected solution 
I expect you to replace the kettle or refund the money . 
I insist that you refund my money or replace the item at once. 
5. Closing remarks  
I look forward to your reply on the matter . 
I hope this matter will be resolved.