Service management Assignment 1(2) Girli Vasiljev HAAGAHELIA University of Applied Sciences RB1X 21.02.2012 Marketing Plans for Service Business Introduction I read a book named Marketing Plans for Service Businesses. Authors were Malcolm McDonald and Adrian Payne. Before writing about the content...
Customer Service in Hospitality Why is it important to provide good service? – Customer is the lifeblood for any business – Good service is about keeping loyal customers – Affects businesses reviews – Nowadays , before buying a businesses products or services-people search for online reviews What represents good and bad service? Service is the extent to which a service meets the custome...
When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. F...
Its success mainly depends on country`s citizens. On the one hand, military service has some big advantages. One of the most important is, that military makes a country stronger and secures the independents. In addition, there are also positive sides for people. People can get some useful skills, invaluable experience and a great physical condition with everyday trainin...
It will take 5-10 minutes to answer the questions. The respondents will remain anonymous. The aim of this questionnaire is to improve our service . Your answers are highly appreciated and it is really important for our company. 1. Are you interested in searching for a job employee in the web? pick one. Yes, No, Maybe, I don’t know 2. Have you used this kind of service before? (pick one) yes, no 3. If yes then where did you find about this type of service? (pick one) from web, friends, family, posters(ads etc), I don’t now, somewhere else(write) 4. If no then are you interested in t...
I saw your advertisement in my local newspaper and booked the service for my 21 st birthday party with high hopes. Unfortunately I was terribly disappointed. Firstly, a huge variety of dishes is promised in your advertisement. To my surprise when I asked about some, I was told that many of them were not available. The second thing that was below standards was delivery. I do not believe that prompt delivery means food arrivi...
Quality of Service Arvutivõrkude inseneri sõna Quality of Service tähendab mitte saavutatud teenuse kvaliteeti, kuid viitab ressursside reserverimis kontrollmehhanismidele. QoS on võime pakkuda erinevat prioriteedi erinevatele rakendustele (applications), kasutajatele, või andmevoogule, või tagada teatud tasemel tulemuslikkust andmevoogule. QoS-i garantiid on ol...
cs.yale.edu/avi/os-book/ · http://physinfo.ulb.ac.be/cit_courseware/cscourse.htm · http://www.cs.ut.ee/~varmo/OS2004/slides/ Referaat · Tähtaeg 1. Mai · Teema kooskõlastada õpetajaga · Laadida üles õpetaja serverisse hot.ee/llesurk · Edasi E-õpe · Registreerida ennast keskkonda · E-mail õpetajale · Õpetaja kin...
I would like to know what happend to my pack? Firstly, I would like to know why my pack is missing? It has been missing since 14 February 2014 when I put the pack on track. Secondly, I would like to know when I will get back my pack? This pack is very important to me and I would like to get it back soon as possible. In conclusion, I am very disapointed in your service. I really hope we can solve this problem and find a compro...
Üks võimalus on muuta autosid järjest kütusesäästlikemaks, sest kütusetarbimise vähenemisega muutub ka CO2 emissioon väiksemaks. Autoehituses on kasutuses mitmesuguseid metalle. Erinevate osade tootmiseks on välja kujunenud kindlad metallid. Materjali õigest valikust oleneb suurel määral nii detaili kui ka kogu masina kui service kvaliteet. Metall valitakse lähtudes masina otstarbest, detaili ülesandest, selle valmistamise viisist ning mitmest muust asjaolust. Paljud autotootjad üritavad muuta oma autosid keskkonnasõbralikemaks töötades välja väiksemaid ja kergemaid autosid või viies sisse mootorite kõrgtehnoloogilisi uuendusi. Autosid on võimalik kergemaks teha kasutades mootori ning kere ehitamisel kaasaegseid materjale, mis on kerged, tugevad ja vastupidavad. Ka...
Tallinna Rahumäe põhikool Report Michael Morpurgo Lizett Käos 8A Tallinn, 2014 Michael Morpurgo His biographical data Michael Murporgo´s full name is Michael Andrew Bridge Morpurgo. He was born 5 October 1943 in St Albans, Hertfordshire, he attended schools in London, Sussex and Canterbury. He...
TARTU ÜLIKOOL Pärnu kolledž Turismiosakond Seminaritöö 2 Kvaliteedijuhtimist käsitleva teadusartikli ülevaade BENCHMARKING THE SERVICE QUALITY OF AIRLINES IN THE UNITED STATES: AN EXPLORATORY ANALYSIS...
Antropoloogia - [kreeka keelst - inimeseteadus] Eristatakse kahte külge. · Füüsiline antropoloogia - uurib inimese väliseid tunnuseid. · Kultuurikline antropoloogia - uurib inimeste ühtekuuluvust keele kasutuse, käitumise, usundi ja muu sarnase järgi. Rassid - nimetatakse väliste tunnuste poolest sarnaste inimeste piirkondlikke rühmi. Rassism ehk rass...
Kihiline arhitektuur: kuidas see tekib ja milleks see hea on? 3-kihiline mudel: *rakendused, *arvutid, *võrk. Kihtide vaheline suhtlemine toimub läbi SAP-punktide (Service Access Point). Selle 3-kihilisele mudelile oleks vaja 2 tasemelist aadressi: *jaama aadress (network address) ja rakenduste poole pöördumise aadress (SAP address). Sõnum liiga pikk , siis transpordikiht jaotab selle väiksemateks...
ATM võrgus kantakse üle sõnumit pikkusega 9600 baiti, leida minimaalne bitikiirus sidekanalis, kui sõnumi ülekandeks on aega 10 ms. 53B on pakett, milles 5B on p2is. 9600/48=200 200*53/0,01 V:8,48Mbit/s ATM võrgus kantakse üle sõnumit pikkusega 9600 baiti, leida minimaalne bitikiirus sidekanalis, kui sõnumi ülekandeks on aega 100 ms. 9600/48*53/0,1 V:0,848Mbit/s etherneti pakett;8 bait - pream...
5% German. Every fifth person lived in the rapidly growing cities; two- thirds of them were Estonian. The late 19th century Estonia nevertheless remained an essentially agrarian country: about 65% of the population was involved in agriculture; 14% worked in industry and construction business, and 14% in transport, communication and the service sector. Germans and Russians still dominated in the intellectual, political and economic elite of society; the lower ranks, peasants and workers, were predominantly Estonian. Emergence of parties and the 1905 revolution The modernisation processes of Estonian society continued in the early 20th century -- industrialisation and urbanisation increase in production and consumption, the use of technological innovations, rapid development of the infras...
To meet its needs the US must import additional amounts of iron ore, petroleum, and other minerals. Most American industry is located in the eastern and mid-western parts, around the Great Lakes and also on the Pacific coast. The US engineering products are known all over the world. The US produces planes, rockets, cars, agricultural machinery, ships, etc. Electronics has become a major industry. The role of service and leisure industries has also grown. Canned fish and timber are the chief products of the state of Alaska, while Hawaii's are sugar, nuts and canned pineapple. The value of American manufactured goods is greater than that of any other country. Factories in the US turn out a tremendous amount of producer goods, such as sheet metal and printing presses; and consumer goods, such as cars, clothing, and TV sets. The leading ca...
Arvutivõrgu IP datagram. UDP ja TCP UDP protokoll UDP (User Datagram Protocol) on ühenduseta edastusega transpordikihi protokoll, mida kasutavad näiteks DNS, NFS v2 ja Talk. Ühenduseta edastus tähendab seda, et kliendi masinast saadetakse UDP datagrammi sisaldav IP pakett serverisse ning server saab sellele paketile vastuse saata. Filtreerimise seisukohalt on oluline UDP datagrammi päises olev lähte...
Arvutivõrgud Arvutivõrgud 1. Arvutivõrgu ISO OSI mudeli füüsiline ja ühenduskihid. Füüsiline kiht (Physical Layer) Raua ja elektri jms spetsifikatsioon: *pistikute standardid, signaali kuju, sagedus, amplituud *traadite arv, tüüp, funktsioon, max pikkus *kod...
Personaalarvutite riistvara ja arhitektuur Personaalarvutite riistvara ja arhitektuur 1. Personaalarvutites kasutatavad protsessorid. Nende tüübid ja parameetrid. Tänapäeva desktop arvutites kasutatakse peamiselt kahe konkureeriva tootja (Intel ja AMD) protsessoreid. Tootmises olevate protsessorite võrdlused on too...
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