Service management Assignment 1(2) Girli Vasiljev HAAGAHELIA University of Applied Sciences RB1X 21.02.2012 Marketing Plans for Service Business Introduction I read a book named Marketing Plans for Service Businesses. Authors were Malcolm McDonald and Adrian Payne. Before writing about the content I would recommend this book for everybody, because the difficult subject was written very clearly and understandably there. Chapter 1 It provides a broad view of marketing as it relates to services. It describes the marketing concept and some misunderstandings about marketing. It particularly emphasizes the development of the service value proposition as it is at the heart ...
February 25th, 2009 Dear Sir or Madam, I write to you to complain about the quality of Westhope catering service. I saw your advertisement in my local newspaper and booked the service for my 21 st birthday party with high hopes. Unfortunately I was terribly disappointed. Firstly, a huge variety of dishes is promised in your advertisement. To my surprise when I asked about some, I was told that many of them were not available. The second thing that was below standards was delivery. I do not believe that prompt delivery means food arriving late. When the food finally arrived, it was cold! Another problem was your staff. The waiters were simply rude to my guests! I was embarrassed especially because I had told my guests to expect a friendly service. As if all this was not enough, I was overcharged on the final bill. I would not ha...
Quality of Service Arvutivõrkude inseneri sõna Quality of Service tähendab mitte saavutatud teenuse kvaliteeti, kuid viitab ressursside reserverimis kontrollmehhanismidele. QoS on võime pakkuda erinevat prioriteedi erinevatele rakendustele (applications), kasutajatele, või andmevoogule, või tagada teatud tasemel tulemuslikkust andmevoogule. QoS-i garantiid on olulised, kui võrgu läbilaskevõime on ebapiisav, eriti kui kasutatakse multimeedia rakendusi, mis kannavad üle kõnet või videot reaalajas nagu IP-kõne, online mängud ja IP-TV. Need tihti vajavad fikseeritud bitikiirust ja viivitus tundlikud. Best-effort service On olemas ka Best-effort võrgu teenus. Kus võrk ei anna garantiid, et andmed on kohale toimetatud või et kasutajale antakse tagatud teenuse kvaliteedi tase või teatud prioriteet. Best effort võrgustikus kõik kasutajad saavad parima teenuse, mis tähen...
Customer Service in Hospitality Why is it important to provide good service? – Customer is the lifeblood for any business – Good service is about keeping loyal customers – Affects businesses reviews – Nowadays , before buying a businesses products or services-people search for online reviews What represents good and bad service? Service is the extent to which a service meets the customers needs and expectations GOOD SERVICE: BAD SERVICE: ― Long wait and response times – Helping customers in manner that ― Poor attention to detail exceeds their expectaition ― Poor knowledge of product,what you – Fast and convenient support are selling/presenting – Your interest in customers problem Important Things in Customer Service – Create a great first impression – Listen to customers carefull...
Dear Sir or Madam, 6 October 2009 I am writing to complain about repetitious delays in rail service last week and to claim the vouchers you have referred in your information leaflet. Whereas all my classes in London start at 10 o'clock sharp and I do not want to be late because I have paid for these I always check the schedule for the most convenient choice of train. Nevertheless last week all my journeys to my course delayed. On the worst day the train was 1 hour and 20 minutes late. Therefore I missed two classes in addition to numerous delays and loss of nerves. Although I understand that the weather conditions last week were extremely complicated the deferments should have been prevented, because that is quite predictable especially in October. As you have proposed in your information leaflet, which I picked up from the station, I requi...
Military service – pros and cons Military service is very important part of a country. Its success mainly depends on country`s citizens. On the one hand, military service has some big advantages. One of the most important is, that military makes a country stronger and secures the independents. In addition, there are also positive sides for people. People can get some useful skills, invaluable experience and a great physical condition with everyday training. There is also a big chance to get some good friends from military after being together almost a year. Yet, the year off could give time for thinking for those, who don`t know what to do with their lives. On the other hand, military service has its disadvantages. Not everyone is suitable for military and some men couldn`t manage that pressure. Yet, in democratic countries people should have a chance to choose their destiny by themselves and army restrics ou...
Questionnaire Dear respondent, thank you for answering this questionnaire. It will take 5-10 minutes to answer the questions. The respondents will remain anonymous. The aim of this questionnaire is to improve our service. Your answers are highly appreciated and it is really important for our company. 1. Are you interested in searching for a job/ employee in the web? pick one. Yes, No, Maybe, I don’t know 2. Have you used this kind of service before? (pick one) yes, no 3. If yes then where did you find about this type of service? (pick one) from web, friends, family, posters(ads etc), I don’t now, somewhere else(write) 4. If no then are you interested in this type of service? (pick one) yes, no, maybe, I don’t know 5. What is your occupation? (pick one) If employer, continue with question nr 6. If employee/unemployed continue with question nr. 11. 6. Have you searched for employees using similar type of service? (Pick one) Yes, No, I d...
Tallinna Polütehnikum Automation Author: TomTom2 Group :AA-09 Instructor: Marina Zotikova Tallinn 2010 Contents Introduction......................................................................................................................3-4 Person Knowledge Technologies supports......................................................................4-6 Online Essay Evaluation Service.....................................................................................6-7 WordNet lexical database................................................................................................7-8 Practice Online (TPO)................................................................................................
The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism...
Dear Sir/Madam, I am writing to complain about the mobile phone which I bought from your store and about your customer service. I bought the phone on 15th September. I was told that the phone has guarantee for 6 months. It worked properly for three weeks. Then it suddenly stopped working, the screen went black and the buttons didn’t function. I immedately phoned your helpline and was told that this was completely my fault and i have to pay extra money for the repair. I think that it is unreasonable that I have to pay for the phone repair because guarantee is 6 months. I also think that in the future you should talk to your employees about their attitude. I would like to get my phone repaired for free. I look forward to hearing from you. Yours faithfully, xy
TARTU ÜLIKOOL Pärnu kolledž Turismiosakond Seminaritöö 2 Kvaliteedijuhtimist käsitleva teadusartikli ülevaade BENCHMARKING THE SERVICE QUALITY OF AIRLINES IN THE UNITED STATES: AN EXPLORATORY ANALYSIS Hokey Min ja Hyesung Min TEENUSE KVALITEET USA LENNUFIRMADES2 Sissejuhatus Käesolev seminaritöö annab ülevaate autorite Hokey Min ja Hyesung Min teadusartiklist „Benchmarking the service quality of airlines in the United States: an exploratory analysis“, mis ilmus aastal 2015 teadusajakirjas Benchmarking: An International Journal. Artikkel on leitud EBSCO andmebaasist ja uurib teenuse...
Dear Sir or Madam, I am writing to express my dissatisfaction with for service to your post office. I would like to know what happend to my pack? Firstly, I would like to know why my pack is missing? It has been missing since 14 February 2014 when I put the pack on track. Secondly, I would like to know when I will get back my pack? This pack is very important to me and I would like to get it back soon as possible. In conclusion, I am very disapointed in your service. I really hope we can solve this problem and find a compromise. I look forward to hearing from you soon. Yours faithfully, Mari Mets Kairit Küppar
3 Mai Street Pärnu 80010 Estonia Mr. Püüa 4 November 2011 21 Park Street Pärnu 80010 Estonia Dear Mr Püüa I am waiting in a reply to your advertisement in Pärnu Postimees to apply for the position of football coach. I have been working in two different places. One was my own founded internet payment service, which is doing actually pretty good and the other place is at Karhu Kauhajoki, where I am the main coach for boys who are aged between 14 to 18. Also I went to body culture school in Denmark, which I graduated Cum Laude with GPA 4,9 out of 5,0. I have also finished Ahtme high school with gold medal, it i...
Services in Estonia Kärolin Puusild Kärdla ÜG 10th grade 2013 Services ● Health services ● Career services ● Mail service ● Military service ● E-services ● Spa services Health services ● As good as in most other EU countries Health services ● As good as in most other EU countries ● Medicines are only available in pharmacies Health services ● As good as in most other EU countries ● Medicines are only available in pharmacies ● Private clinics Health services ● As good as in most other EU countries ● Medicines are only available in pharmacies ● Private clinics ● Good spa treatments Health services ● As good as in most other EU countries ● Medicines are only ava...
IT süsteemide tugi ja korraldus ettevõttes IT System Support and Arrangement in Enterprises Guido Leibur Sampo Panga IT haldusosakonna juhataja [email protected] 1 Guido Leibur Kursuse eesmärk: Omandada infosüsteemide haldamise parim praktika. Tulem: Kursuse läbinu: - tunneb IT haldusorganisatsiooni põhiprotsesse; - orienteerub erinevates meetodites ja standardites; - oskab hinnata organisatsiooni haldusprotsesside iseärasusi; - oskab mõjutada haldusprotsesse soovitavas suunas. Kursuse aeg: Loeng: E kell 08.15 09.45 Alates 02.02.09 29.05.09 Harjutus: R kell 08.15 09.45 2 Guido Leibur Kursuse s...
1.The Conceptual Architecture identifies the high-level components of the system, and the relationships among them. Its purpose is to direct attention at an appropriate decomposition other system without delving into details. Moreover, it provides a useful vehicle for communicating the architecture to non-technical audiences, such as management, marketing, and users. Logical Architecture In Logical Architecture, the externally visible properties of the components are made precise and unambiguous through well-defined interfaces and component specifications, and key architectural mechanisms are detailed. The Logical Architecture provides a detailed "blueprint" from which component developers and component users can work in relative independence. Logical Architecture. Model System Behavior Execution Architecture An Execution Architecture is created for distributed or concurrent systems. The process view shows the mapping of components on...
5-1 [S100] SPECIFICATIONS AND SERVICE DATA 1. Supplemental Restraint System "Airbag" 1. Supplemental Restraint 2. Body Datum Points System "Airbag" Various master repair locations are established as Airbag system wiring harness is routed on and datum points used during body repairs. In addition, along body panels. guide holes, locators and indents are provided to facilitate panel replacement and achieve alignment CAUTION: accuracy. ¼ All Airbag system wiring harness and con- nectors are colored yellow. Do not use electri- NOTE: cal test equipment on these circuits. Left and right datum points are all symmetrical to ¼...
SISUKORD SISSEJUHATUS..............................................................................................................................3 1. MICROSOFT OPERATIONS FRAMEWORK?.....................................................................4 1.2 Komponendid....................................................................................................................................5 1.2.1 Service Management Functions..................................................................................................5 1.2.2 Management Review..................................................................................................................5 2. ETAPID....................................................................................................................................6 2.1 Plaani etapp...............................................................................
Hotellide, tubade ja teenuste liigitus. Hotellide liigitus: Liigitamise alused: · Sihtrühm (customer segment) o Puhkuse (nt Pärnus, Saaremaal) o Äri (Swiss hotell, Radisson, Kospa [Saaremaal]) · Asukoht (Location) o Kesklinn o Eeslinn (Reeglina on ärihotellid seal) o Lennujaam (Ümberistujad '' Ülemiste'') o Kuurort (Tohutult lisateenustega) o Maa · Suurus (Size) EESTI EUROOPA USA Väike 10 49 - 100 - 500 Keskmine 50 150 101 300 501 1000 Suur 151 + 301 + 1001 2000 Mega 2001 + Tabel 1 Tubade arvu järgi · Teenindustase (level of service) o Luksus (Suur) Butiik (Väi...
LVMH is a luxury goods group, whose products include wines and spirits, fashion and leather goods and fragrances and cosmetics. It isa a French company, and is committed to very high quality Marks and Spencer isa n international retailer, it s products include food, clothes and household furnishings. The compay is British and trains its stuff to offer a friendly, proffessional service. Kwik-fit is a company which fits tyres and exhausts to cars. And its name suggests, the company offers a fast service, usually while the customer waits. It is a British company. Mc Donald s is the world s largest hamburger restaurant company. It isa n American company and is committed to serving high quality food. First-Direct is a bank and offers a range of services. It is a British company and offers its customers 24 hours telephone banking Sony is a Japanese company which manufactures electornic and hi-fi equipment. It also operates in the music sector...
Pauletta Talmon Ida-Ukraina 2014 1 Poliitiline olukord Sõda Donbassis, ka Ukraina kriis, on 2014. aasta veebruari lõpus Euromaidani, Ukraina revolutsiooni ning Krimmi okupeerimise ja annekteerimise järel peamiselt suuremates ida- ja lõunapoolsetes Ukraina linnades alanud Venemaa mõjutatud poliitiline ja majanduslik kriis, mille üheks väljenduseks on nii relvastatud kui ka relvastamata valitsusvastaste ja Venemaa meelsete separatistide väljaastumised sealsetes piirkondades. Lisaks muudele piiriülestele mõjudele on kriis avaldanud mõju näiteks ka NATO-Venemaa suhetele. NATO Euroopa vägede ülemjuhataja kindral Philip Breedlove väljendas 17. augustil 2014 saksa väljaandele Die Welt antud intervjuus arvamust, et Venemaa võib korrata "Ukraina stsenaariumit" ka teistes Ida-Euroopa riikides. Breedlove märkis, et Venemaa demonstreerib Ukraina näitel "uut sõjapidamisviisi". Kindrali sõ...
To: Mrs D.White, Marco´s Manager From: Kevin Raev , Assistant Manager Subject: Assessment report of Marco´s suggesting changes Introduction. The purpose of this report is to assess the good and bad points of the Marco´s fast food restaurant. Food and Prices Furthermore the meals are good value for money as the prices are quite reasonable. However the clients are complaining that there are not many dishes to choose from, so we need more meals. Service The staff are very friendly and and helpful and they are able to make helpful suggestions about the menu. However the service is a little short handed, It would be a good idea to hire extra people during the lunch and dinner time for rushes so that the service is always fast and efficient Atmosphere There is friendly relaxed atmosphere in our restaurant. . However the restaurant is old and not very clean. Conclusion Marco's is a fast food restaurant with reasonable prices. If you would co...
ESTONIAN UNIVERSITY OF LIFE SCIENCES Institute of Economics and Social Sciences BOOK REVIEW ("Marketing" , Eric N. Berkowitz, Roger A. Kerin, William Rudelius) (Pages : 15-23) Prepared: Kadri Tamm, MF-I-4 Instructed: Jane Tammeorg Tartu 2009 Marketing Basics for the Small Business Marketing is the wide range of activities involved in making sure that you're continuing to meet the needs of your customers and getting value in return. Marketing is usually focused on one product or service. Thus, a marketing plan for one product might be very different than that for another product. Marketing activities include "inbound marketing," such as market research t...
Letter of complaint Dear Sir or Madam, I am writing this letter of complaint to complain about the service you offered to me and my family, when we stayed recently at your hotel. I already completed the Feedback Form but I would like to add some more points. Firstly, when we arrived, we were told that the bungalow we had booked was not available ad we were offered instead accommodation in rooms, which we did not want. The room service was extremely slow. On first day, I had to wait a cup of coffe for one hour. Also, there was promsed a TV in the room, but it was out of order. Unfortunately, we were not satisfied with the recreational facilities either. Altough there were two tennis court, we did not get a change to play because they were booked up most of the time. In the end, our evening entertainment conisted of sitting in the bar all night as the only choice was an extremely noisy disco. Besid...
INFOSÜSTEEMID Loeng1 Rahaliste IT vahendite kasutamine pole põhjendatud ettevõtte eesmärgil. ITIL CoBit 2002-2003 tekkis infosüst. metoodika. Kujunes välja tarkvarade kasutamis metoodika. 4 võimast ülemaailmset muutust ettevõtetes 1. Globaliseerumine ka majanduslik. Ebay,amazon,alibaba. Turg on globaliseerunud. Konkurents maailmaturul. Tekkisid globaal tarnimissüst.-d. 2. Tootmise automatiseerimine võimaldab kiiresti toota piiramatu arvu tooteid. Vaja spetsialiste. Tootmine on muutunud teadmistepõhiseks. Tootmine alguses ja hiljem on hinnapoolest sama. Arendus ja reklaam on tasutud ja poole aasta pärast toode poole odavam. Eluiga lühike. 3. Ettevõtete toote turuletoomine. Toote turuletoomine kiirendab uue toote arenduse ja turule toomist. Produkt vananeb moraalselt juba valmistamiseajal 4. E-firmade rajamised Intranet- ettevõtte...
TALLINN UNIVERSITY OF TECHNOLOGY Faculty of Social Sciences Ragnar Nurkse School of Innovation and Governance ! ! ! ! Elise Tõllimäe Pay-for performance: necessary or unsuitable way to increase efficiency in the public sector Essay ! ! ! ! ! ! ! ! ...
To: Mrs M.Jacobs, Manager of Marco´s From: Madli Tamm, Assistant Manager of Marco´s Subject: Marco´s fast food restaurant Date: 06/10/17 Introduction The aim of this report is to assess the positive and the negative parts of Marco´s restaurant and suggest some changes. Food and prices Despite the fact that there is not a wide variety of dishes to choose from, the food is well-cooked and looks beautiful. The prices of food are resonable. What is more the drinks were cheap. Service The staff was friendly and helpful they can make very helpful suggestions about the menu. However, the service is a bit slow at times, especially at the lunch hours. Atmosphere The restaurant has a friendly relaxed atmosphere. You can not help but be in a good mood while you are there, because of the cheerful music. However the music is too loud sometimes, so you cant hear the waitresses. Although the lihgting is a bit poor, so it is difficult to read the m...
A... AA Auto Answer AAA Authentication, Authorization and Accounting AAB All-to-All Broadcast AAC Advanced Audio Coding AACS Advanced Access Control System AAL Asynchronous Transfer Mode Adaption Layer AAM Automatic Acoustic Management AAP Applications Access Point [DEC] AARP AppleTalk Address Resolution Protocol AAS All-to-All Scatter AASP ASCII Asynchronous Support Package AAT Average Access Time AATP Authorized Academic Training Program [Microsoft] .ABA Address Book Archive (file name extension) [Palm] ABAP Advanced Business Application Programming [SAP] ABC * Atanasoff-Berry Computer (First digital calculating machine that used vacuum tubes) ABEND Abnormal End ABI Application Binary Interface ABIOS Advanced BIOS ABIST Automatic Built-In Self-Test [IBM] ABLE Adaptive Battery Life Extender + Agent Building and Learning Environment [IBM] ABM Asynchronous Balanc...
An overview of integrated care in the NHS What is integrated care? Research report Sara Shaw, Rebecca Rosen and Benedict Rumbold June 2011 Nuffield Trust work on integrated care This report is part of the Nuffield Trust's extensive programme of work on integrated care, which is examining the potential of new forms of care that are intended to benefit patients and taxpayers. Other related projects include: ·Integration in action: four international case studies. A study of four international organisations that have attempted to improve integration between health and care services. Interviews, documentary analysis and literature review are used to identify the main stimuli for integration and the issues that help or hinder progress; drawing out lessons for the NHS. ·Towards integrated care in Trafford. A project that looks at the process of change and lessons learned to date in Trafford, where NHS organisations have been worki...
Tallinna Majanduskool ,,Notes on preparing a marketing plan" Homework 03.05.2012 Liisi Nigul Turundus II Tallinn 2012 Toscana Gourmet is a place for family togetherness and will also be the leading gourmet Italian restaurant in Tallinn. The signature line of innovative, premium, pasta and risotto dishes include pesto with smoked salmon, pancetta and peas linguini in an special sauce, and fresh mussels and clams in a marinara sauce. Toscana also serves distinct salads, desserts, and beverages. Toscana Gourmet will reinvent the Italian food experience for individuals, families, and take out customers with discretionary income by selling high quality, innovative products at a reasonable price, designing tasteful, convenient locations, and providing excellent customer service. The basic mark...
Cisco sertifikaadid Sertifikaat tõendab oskuseid ja teadmisi Sertifikaadid Jagunevad kuude valdkonda: Routing ja Switching Design Network Security Service Provider Storage Networking Voice Tasemed Raskuastmelt jagunevad sertifikaadid kolmeks: Associate Professional Expert Lisaks täiendavad neid ka 37 spetsialisti sertifikaati CCNA sertifikaat CCNA Cisco Certified Network Accociate Näitab teadmisi arvutivõrkude põhialustes. Serfitseeritud spetsialist on võimeline installeerima ja kasutada kohtvõrgu-, laivõrgu- ja sissehelistamise teenuseid väikestes võrkudes. CCDA sertifikaat CCDA - Cisco Certified Design Associate Näitab põhiteadmisi Cisco arvutivõrkude projekteerimiseks CCDA sertifikaadi omanik on võimeline projekteerima keerulisi võrke ja nendel jooksvaid teenuseid Sertifikaadi taotlemiseks peavad olema CCNA taseme teadmised CCNP sertifikaat CCNP - Cisco Certified Netw...
Curriculum Vitae PERSONAL INFORMATION Kairi Teder Lume 1, Röa village, 72806 Paide (Estonia) +37256617850 [email protected] Skype Kairi Teder Sex Naine | Date of birth 04 March 1995 | Nationality Estonian JOB APPLIED FOR WORK EXPERIENCE 16 June 201322 August 2013 Cook Tõru Hotel, Paide (Estonia) accommodation cooking customer service trade reception harvesting Chatting with people on the phone. EDUCATION AND TRAINING 01 Septembe...
Sepak takraw Introduction Sepak takraw or kick volleyball, is a sport native to Southeast Asia. Sepak takraw differs from the similar sport of volleyball in its use of a rattan ball and only allowing players to use their feet, knee, chest and head to touch the ball. History The game was first played in the 15th century‘s Malacca Sultanate. Sepak takraw spread to Indonesia from nearby Malacca as early as 16th century. From there the Malay people spread across archipelago and introduced the game in Sulawesi. There the game developed further and became Buginese traditional game which is called "Raga”. Some men playing "Raga" encircling within a group, the ball is passed from one to another and the man who kicked the ball highest is the winner. The modern version of sepak takraw began taking shape in Thailand during the early 1740s. In 1829 the Siam...
currPhilip Singer Muru 2c Pärnu 80012 Estonia Tel: 5985 4027 e-mail: [email protected] Objective: To coach professional football players. Career: Main coach at Karhu Kauhajoki July 2005 to present Finland, Kauhajoki __________________________________________________________________________ Internet payment service founder January 2001 to present coded whole site and service Education: Graduated body culture school in Denmark September 2003 ...
VEEBIT EENUSED. KONT ROLLTÖÖ. SOA o A service-oriented architecture (SOA) is an architectural pattern in computer software design in which application components provide services to other components via a communications protocol, typically over a network. The principles of service-orientation are independent of any vendor, product or technology. o Kasutab XMLi sõnumivahetuseks o Võimalus integreeride süsteeme Service-oriented architecture (SOA) Arhitektuur, mis kasutab – teenuseid organisatsiooni integrastiooni ehitusklotsidena – komponentide taaskasutust läbi nõrga seotuse. SOA: On arhitektuur Mingi hulga teenuste tegemine ei anna meile SOA-d. Arhitektuur peab andma meile juhised teenuste loomiseks. SOA: Ehitatakse teenustest Nagu objekt-orienteeritud maailmas on objekt/klass nii on SOA-s teen...
Dear Mr. Johnston, I am writing to you to lodge a complaint against the quality of food and service we received in your restaurant on Thursday last when we dined with you that evening. We have been dining with you for the past 5 years and have always received a great welcome and wonderful food but on this occassion the food was only lukewarm when it was received and the whole service took nearly three hours in total from arriving to settling the bill. When we mentioned this to your staff member Mr Simpson he was rude to myself and other guests and refused to acknowledge our complaint. I look forward to receiving a check to this amount and dining with you again in due course. Yours sincerely, Margaret Parker
P9-2A 1. Hinnanguline kulu arvestus (Allowance Method) VARAD OMAKAPITAL Ebatõenäoline Ebatõenäolise laekumine (Allowance laekumise kulu Business transactions / Ostjate maksmata arved for Uncollectib...
The Federal Bureau of Investigation "Fidelity, Bravery, and Integrity." 1 Birgit Majas Overview established in 1908 current director, Robert S. Mueller, III On July 31, 2009, had a total of 32,709 employees. Headquarters in Washington, D.C. FBI budget $6.4 billion Legal personality: Governmental: Government agency 2 Director appointed by the President and confirmed by the Senate term of each FBI Director is limited to ten years current Director, Robert S. Mueller, III confirmed as Director of the FBI by the Senate on August 2, 2001 took the oath of office on September 4, 2001 3 Jurisdictional structure Fe...
1) 2) 3) 4) 5) 6) Learning Aid Critical Success Factors in the Strategy of Southwest Airlines Purpose: Use this Learning Aid to learn about the critical success factors in the strategy of Southwest Airlines. Southwest Airlines has been the most successful airline in the industry over the past three decades. It is the preeminent low-cost air carrier in the United States, providing air transportation service between more than 60 American airports. Founded in 1971, the mission of the company was simple – make it less expensive to fly than to drive between two points. At first glance, Southwest's approach did not seem like a recipe for success. They did not cater flights, did not offer seat assignments, used less central airports, and focused only on point-to-point travel. But Southwest's strategy was not to imitate the big airlines; it was to create a new market – short-haul air transport. The airline specificall...
1) · Monarch: a ruler of a state, such as a king or queen, who has a right to rule by birth, and does not have to be elected. · Monarchy: the system by which a state is ruled by a king or queen. Also a state ruled by a king or queen. Monarchy is the oldest form of government in the United Kingdom. · There are many monarchy contries like Canada , denmark , norway, Sweden, United kingdom, Thailand, and so one 2) · The British monarchy is known as a constitutional monarchy. This means that, while The Sovereign is Head of State, the ability to make and pass legislation resides with an elected Parliament. · The monarch, at present Queen Elizabeth II, is the Head of State (the official ruler of the country). she has reigned since 6 February 1952. 3) · The British Sovereign can be seen as having two roles: Head of State, and 'Head of the Nation'. · As Head of State, The Queen undertakes constitutional and representational duties · There are in...
VARAD (assets) Käibevarad (Short-Term Assets) Põhivarad (L Ostjate maksmata arved (Accounts Kontoritarbed Seadmed kuupäev Majandustehingute kirjeldus Raha (Cash) receivable) (Office Supplies) (Equipment) + (D) - (K) + (D) - (K) + (D) - (K) + (D) 01.12.2006 ...
Introduction The purpose of this letter is to focuse on the good and bad sides of McDonalds restaurant. Food and Prices McDonalds offers well-packed fast food. The prices may seem a bit high, but the food is well worth the cost and tastes good. Service The waiters are friendly, but it's commonly hard to understand them because they don't speak neither understand much Estonian. The service could also be sometimes a bit slow and the queues long. Atmosphere The interior of the restaurant is nice and cosy, though what can be complained about is how the tables and seats are set, beacuse they are usually too close to each other. Restaurant plays music which gives you a good mood. As another minus, there are regularly food left-overs on the floor, which doesn't make the best out of the restaurant. Conclusion In conclusion, McDonalds is a good fast food restaurant and offers tasty but maybe not so healthy food. I...
TALLINNA TEHNIKAÜLIKOOL Infotehnoloogia teaduskond Informaatikainstituut JUHTUMI HALDUSE PROTSESS Referaat õppeaines ,,Infosüsteemide ülalhoid" (IDU1341) Juhendaja: Indrek Hiie Esitatud: 21.12.2016 Tallinn 2016 Sisukord Mõisted................................................................................................................... 3 Sissejuhatus........................................................................................................... 4 Juhtumi haldus........................................................................................................ 4 ITIL.......................................................................................................................... 4 ITILi ajalugu........................................
ARTIKLID 7. Kasutades mingi ettevõtte/asutuse kohta artiklit internetist tooge selle alusel välja: a. Miks on „big data“ äride jaoks nii huvitav? b. Milliseid väljakutseid see endaga kaasa toob? c. Milliseid tehnoloogiaid „big data“ haldamiseks kasutatakse? A. Big Data on äride jaoks huvitav, sest otseselt selle üle neil kontrolli ei ole. Big Data puhul on tavaliselt tegu väga suurte andmemahtudega. Näiteks sotsiaalmeedia postitused, võrguliikluse ja sisselogimiste logid jms. Big Data erineb klassikalisest ärianalüüsist. Big Data-s kasutatakse Discovery- lähenemist, otsitakse seoseid sealt, kus need esmapilgul puuduvad. Ehk sisuliselt loodetakse komistada huvitavate seoste otsa. Big Data abil saavad ärid paremini mõista klientide ostukäitumist. C. Analüüsiks on enamasti hädavajalik spetsiaalne tarkvaraplatvorm nagu näiteks QlikView või Sense. Big Datas kasutatakse järgmisi tehnoloogiaid: 1) SAS Grid C...
1. TEENINDUSE OLEMUS JA MÕISTE NING SELLEGA SEOTUD TEGURID Kirill Kornilov 1.1 Teeninduse olemus ja mõiste defineerimine Igapäevaselt puutub inimkond kokku teenindusega kas ühel või teisel viisil. Ajal, mil toodete kasulikkus ja kvaliteet on kasvamas ja ühtlustumas, pakub just teeninduse kvaliteet kõige suuremaid võimalusi silma paista ja teistest erineda. Kliendile orienteeritus seisnebki sisuliselt heas teeninduses (Kotler, 2003:167). Teenindusprotsessi jälgides hindab iga inimene tahes- tahtmata talle pakutavat teenindust ning lõpuks teeb enda järeldused antud kogemuse põhjal. Teenindusprotsessi kokkuvõtmine aitab tarbijal aru saada, milline käitumine oleks ettevõttes pakutava teeninduse suhtes õige. Igal inimesel on oma arusaam teeninduse ja teeninduskvaliteedi olemusest, kuid on olemas konkreetne mõiste, mis iseloomustab ja annab hea ülevaate selle protsessist. T...
2007 Microsoft Office system (also called Microsoft Office 2007) is the most recent version of Microsoft's productivity suite. Formerly known as Office "12" in the initial stages of its beta cycle, it was released to business customers on November 30, 2006 and made available to detail customers on January 30, 2007, the same day as the formal detail launch of Windows Vista. Office 2007 contains a number of new features, the most notable of which is the entirely new graphical use interface called the Ribbon, replacing the menus and toolbars that have been the cornerstone of Office since its inception. Office 2007 equines Windows XP with Service Pack 2, Windows Serve 2003 with Service Pack 1, ok Windows Vista. Office 2007 aloe includes new application and reverie tool. Chief among thee I Groove, a collaboration and communication unite for miller brine, which we originally developed by Groove Network before being acquired by Microsoft in ...
Internet Services: Pirate Bay The Pirate Bay is a website, founded in Sweden in 2003, which provides torrent files and magnet links. Usually you can download the files with programs named BitTorrent and uTorrent. The Pirate Bay was established by the Swedish anti-copyright organization Piratbyrån( means piracy bureau). In 2009, the website's founders were put on trial in Sweden, charged with facilitating illegal downloading of copyrighted material. They were found guilty and sentenced to a year in prison with a fine of 30 million SEK (2.7M or US$3.5M as of 2009). In fourteen countries, ISPs have been ordered to block access to the website. But governments of different countries can't close the website because this service website change the domain after every two months and in some countries the piracy is allowed, like in Switzerland. At the moment the website's domain is ending with .SE(Sweden domain). Downloading quali...
Discover Peipsi (01.08-02.08.2019) Kristi Vichterpal TK17 Day 1 Timetable 09:00 Picking up in front of Radisson Blu hotel 11:20 Avinurme Workshop ,,cooking bigbread" 12:00 - Aarde villa(Lunch) 13:30 - Alatskivi castle 14:30 Kolkja Old believers musem 15:40 Ambulatory ( art gallery) 17:30 Check-in Nina`s Kordon Guesthouse and dinner Cooking bigbread · Includes: cooking bread, breadmaster gives tips how to do real handmade bread. · Sheering secrets how to get bread nice and fluffy · Everyone can bake their own bigbread. Day 2 · 09:00 - Breakfast in Guesthouse · 10:15 Nina Lighthouse · 10:45 Kasepää old believer`s Prayer house · 11:30 - Kallaste outcrop · 12:20 Kolkja fish and onion restaurant · 15:30 Tallinn airport Bus · Bus- MB Sprinter 20 seats · Equipment CD stereo, electrical windows, air cond...
1615 W. Abram St. SW, Arlington Virginia, TX 76013 Sarasota Saddlery and Tack Exchancge 27.09.2007 7505 County Road East Bradenton Florida, 34211 Dear Mr. Ashburton, I am interested in the part-time position at Sarasota Saddlery advertised in The Sarasotian. I have equine experience, as I have been around horses for over nine years. Not only have I showed and rode horses, but I have also had extensive experience assisting in a barn. Through working with horses, I have acquired a thorough knowledge of horses, tack, and equine apparel for both horse and rider. While I have equine experience, I also have excellent communication skills and an aptitude for customer service. My past experience as a volunteer at Sarasota Hospital made it necessary for me to focus on providin...
Dear Sir/Madam, I'm writing to express my dissatisfaction with the service you offered to my friends and myself during our recent flight on the Eagle Airlines Flight 6048 from Gatwick to Rio de Janeiro on the 26th March at 10.35 pm. Firstly, when we got on the plane, the seats were so cramped that it was impossible to sit on them (although we were promised to travel in style and comfort) and the air stewards didn't even greet us. They sat in the corner and yawned. In addition to previous none of us didn't dare to use the toilets toilets were filthy. We were told that during the flight it's possible to read free newspaper and enjoy feature film. At first there were no newspaper and secondly we could see only children's cartoon. Even though there were no children on the flight. Regrettably we were not happy with the ,,full meal with wine". We were offered only cold snacks. What's more, the air stewards were rude and unhelpful. Why d...
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