Catering service-letter (0)

February 25th, 2009
Dear Sir or Madam ,
I write to you to complain about the quality of Westhope catering service . I saw your advertisement in my local newspaper and booked the service for my 21st birthday party with high hopes . Unfortunately I was terribly disappointed.
Firstly, a huge variety of dishes is promised in your advertisement. To my surprise when I asked about some, I was told that many of them were not available .
The second thing that was below standards was delivery . I do not believe that prompt delivery means food arriving late. When the food finally arrived , it was cold !
Another problem was your staff. The waiters were simply rude to my guests! I was embarrassed especially because I had told my guests to expect a friendly service.
As if all this was not enough, I was overcharged on the final bill. I would not have booked your service if I had known that you find it reasonable to overcharge people.
Hopefully this letter prompts you to make some drastic changes in your service. I expect a full refund for your service ruined my party.
Yours faithfully,
Mari Parts