TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1
shuts me out and then she can be very chatty. Her views of the world could be categorized as pessimistic, but I know she secretly harbours a lot of positivity. She often second guesses herself and that makes her kind of a perfectionist. I sometimes feel as if she is slow on purpose, but I know it's just the way she's made. She is an avid reader, you have to literally tear books away from her. She likes fantasy novels best, but also enjoys serious classics. When she starts with a book, it's really hard for her to stop. She also loves listening to rock music, which is what we bonded over. Also, she is a great artist if she has the time and patience. Her over analyzing makes her a slow drawer. I love Kati with all my heart. She is the best friend anyone could ever have. Whenever I need her I can call her and she's there for me. Although she might want to portrait a pessimistic person, all her advice is always very positive. I know she will be a great teacher one day. 4
available seatings. When we had decided what to have there was once again no-one to serve us and when the waitress finally showed up she could not answer our questions about the specifics of the menu. Finally we came to a conclusion that I would take the french fries, but without jalapeno, which I especially accentuated. After 15 minutes of more waiting the dishes arrived, but there was still jalapeno in my food. I was really disappointed and took the dish back, saying it was not what I ordered. The waitress looked a me poshly and did not even apologise, but just took the dish and went into the kitchen. After 5 minutes she returned and gave me the dish, this time without jalapeno and left. After I had eated for a while I suddenly noticed something black and big, it was hair. I was just stunned and stopped eating immediately. But still I did not panic, I waited until my partner had finished his food and then
The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident. In addition, it overlooked an unattractive car park in contrast to the ,,great view" you advertised. Consequently, I felt I could not stay any longer and returned home after 3 days. As you can imagine, I am quite disappointed. I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfull allkiri Liis Ostnik permission Dear Mr Cox, I'm writing on behalf of the students to ask permission to hold a party at the college at the end of term. We would be grateful if you would allow us to hold the party in the main hall on 30th May from 8pm to 11pm. We plan to have a disco and some refreshments. Melanie Clark is making the
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible. I look forward to receiving your advice …
In case you have used a comma after ,,Dear Mr Doe,", you have to use a comma in the end as well. I advise to use ,,Best regards", because it does not depend on the fact wheter you know the person's name you are writing to or not. In case you do know the person's name and you do not want to use ,,Best regards", you have to use ,,Yours sincerely", and in case you do not know the name, ,,Yours faithfully". On the next line you have to write your full name. Use Mari Mets or Mart Mets on your examination. Layout of a letter: May 8, 2010 Dear -----, --------------------------------------------------------------- ------------ --------------------------------------------------------------- --------------------------------------------------------------- --------------------------- ---------------------------------------------------------------
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
Dear Madam or Sir I am writing to express my strong dissatisfaction with the service of your company. My complaints concern holidays on Tenerife. To start with, your travel agent assured me that I would stay in a luxurious hotel situated not far from the Golden Beach. I was also promised a spacious room with a terrace and windows overlooking the ocean. However, the hotel turned out to be small and old and it was situated close to a very busy street, furthermore, very far from the ocean. It took 40 minutes to walk to the beach. Moreover, there was a
Opening: It will be impossible for me to attend, I am afraid I have to refuse due to... Closing: I am sorry to miss the opportunity of Letters of apology Par.1 - reason for the apology Par.2 - reasons to explain the inconvenience caused Par.3 apologise again, promise to make up for the situation Opening: I am writing to apologise for, I must apologise for, please accept my sincere apologies for Closing: I hope you will accept my apologies, I hope my apologies were received Letters of complaint Par.1 reason for writing Par.2 complaints with justification Par.3 closing remarks Opening: (mild) I am writing to complain about/on the subject of/regarding/because of.., I am writing to draw your attention to, I had been led to believe, your ...is unacceptable Closing: (mild) I hope/assume you will replace, I trust the situation will improve, I hope the matter will be resolved Opening: (strong) I want to express my strong dissatisfaction with
Dear Sir/Madam, I am writing to complain about the poor service I received when I traveled with your Princess Lines cruise on the 10th-13th January. I went on the Carribbean cruise and I was completely dissatisfied. Firstly, your advertisement promises large deluxe cabins but they were actually quite small. I did not have room to move around in the cabin. Also the cabin was really dirty. It seemed like it had not been cleaned for a long time. I felt very uncomfortable staying there. What is more, I had to share my bathroom with other guests, which was really unpleasant and annoying. It surprised me because your advertisement said that you have private bathrooms. Furthermore, the food in the restaurant was horrible. It was cold and tasted awfully. I had to wait for two hours for the waitress to bring me my meal. It was really unpleasant and unlike
However, in the 1920s and 30s a great leap forward in the use of rockets took place with the introduction of liquid fuel. This made rockets much more powerful. The new rockets were so impressive that for the first time people began to seriously think about using rockets to take people to space. The development of the space rockets took place during World War II. It was the Germans who built the first really big rockets, as a way of bombing Britain without needing to use aircraft. First the V1 was built and then later the V2 - a more powerful rocket which was able to carry a large warhead of explosives to Britain. After the war, the Soviet Union and the United States took German rocket technology back to their countries. The main motive was to build rockets to launch nuclear missiles. The idea of using military rockets to launch a satellite was really an afterthought.
Useful language FORMAL LETTERS Letters objecting to someone's plans I am writing to express my concern /disappointment / alarm at hearing ... I was extremely alarmed/sorry/distressed to hear about your plans to ... As I think you know, ... May I point out that ... I feel I really must object to ... I am extremely concerned at the thought that ... It must be very clear that ... If these proposals go ahead, ... will happen. Another threat to ... , if these proposals go ahead, would come from ... I dread to imagine what damage this will cause. May I respectfully suggest that you ... I was wondering if you had considered this alternative? Would it not be possible to ... ? Letters of complaint I am writing to complain about ..
free or I have to pay for the food? I would like to know where exactly the summer camp will take place. Also, I wonder how long my working day is and the date it will start. Finally, I am interested in the way wages are paid. I look forward to hearing from you. Yours sincerely, Mari Mets 20th February, 2015 Dear Sir/Madam, I am writing to you regarding the clothes I bought in your online shop on 15 th February,2015. When I received the package I was quite disappointed as there are several problems. On your web page it was said if you buy clothes or items for 100 € then you do not have to pay the shipping cost, but the bill includes it. The quality of the clothes is below the standard. The jacket that I bought has a broken zip and the jeans miss a button. Also, the sports bag’s strap is missing. Finally, the boots are of the wrong size. I ordered size 39 but I got size 41. I insist that you replace all the items
Writing tasks Formal letters 120 words I Tegemist on ametliku kirjastiiliga ja lühivormid (don't, can't, I'm etc.)on keelatud! Kaotate kohe punkte II * Dear Mr. Smith (ja eesnime ei tohi kirjutada!!!) * Kui teame nime, siis lõpp Yours sincerely ja allkiri ja ülesandes antud nimi * Kui nime pole öeldud, siis Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja allkiri ja ülesandes antud nimi Enda nime ei tohi mitte mingil juhul kirjutada!!!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Kirjade tüübid: 1) Kui peate kirjutama kirja , kus tuleb kelleltki nõu küsida, siis alustage: I am writing to ask if you could help me with... I am writing to ask for your advice... Ja lõpetage I would appreciate if you could give me your advice as soon as possible või I look
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
Kordamine inglise keele eksamiks A 1.1 Read the text and answer the questions below. Dear Mary-Alice, It's been ages since I last wrote to you, isn't it weird? Yes, so it is, but, I do have a certain reason. Do you remember Sir Thom of the Minquettes'? That fine young man with fascinating blue eyes... Oh, my sweet Mary, you will never guess what happened yesterday! It was about seven o'clock in the evening when Lillian called me out for a walk you know I can't say `no' to my little sis. Anyway we went to the forest near the Swan Lake and, believe it or not, got lost! Awful
Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product. I hope that this problem will find a solution in a week. Yours faithfully Mari Mets (117) January 21, 2014 Dear Sir/Madam I am writing in response to your advertisement in the last week edition of "The Job-Hunter". I would like to attend the TV talent show. I am 19 years old, have graduated from Viljandi Gymnasium and finished Viljandi Music School. I
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me. I attach a copy of the receipt for your information. I look forward to hearing from you. Yours faithfully, Introduction This report looks at the dietary habits of twenty students in their final year at Freedonian Secondary School. The report is based on the students' responses to the questionnaire
PERFECTING SLEEP FitBit Sleep Analysis WakeMate Sleep Analysis Zeo--Good Sleep Example Zeo--Bad Sleep Example Monophasic Sleep and Polyphasic Sleep REVERSING INJURIES Barefoot Walker's Feet and Modern Man's Feet Static Back Static Extension Position on Elbows Shoulder Bridge with Pillow Active Bridges with Pillow Supine Groin Progressive in Tower Alternative: Supine Groin on Chair Air Bench ART, Before and After Thoraco-dorsal Fascia The Chop and Lift Full and Half-Kneeling Ideal Placement on One Line Tricep Rope Attachment Single-Leg Flexibility Assessment Down-Left Chop Ideal Placement Down-Left Chop Ideal Placement Turkish Get-Up Start and Finish of Two-Arm Single-Leg Deadlift RUNNING FASTER AND FASTER Hip Flexors Stretch Reverse Lunge Demonstration Untrained and Trained Start Positions Reverse Hyper(extension) on a Bench and Swiss Ball Enzyme Activity Graph Super Quad Stretch
February 25th, 2009 Dear Sir or Madam, I write to you to complain about the quality of Westhope catering service. I saw your advertisement in my local newspaper and booked the service for my 21 st birthday party with high hopes. Unfortunately I was terribly disappointed. Firstly, a huge variety of dishes is promised in your advertisement. To my surprise when I asked about some, I was told that many of them were not available. The second thing that was below standards was delivery. I do not believe that prompt delivery means food arriving late. When the food finally arrived, it was cold! Another problem was your staff. The waiters were simply rude to my guests! I
I can dispense with your polite attentions. ELMIRE We're only paying what is due you, mother. Why must you go away in such a hurry? MADAME PERNELLE Because I can't endure your carryings-on, And no one takes the slightest pains to please me. I leave your house, I tell you, quite disgusted; You do the opposite of my instructions; You've no respect for anything; each one Must have his say; it's perfect pandemonium. DORINE If . . . MADAME PERNELLE You're a servant wench, my girl, and much Too full of gab, and too impertinent And free with your advice on all occasions. DAMIS But . . . MADAME PERNELLE You're a fool, my boy--f, o, o, l Just spells your name. Let grandma tell you that I've said a hundred times to my poor son, Your father, that you'd never come to good Or give him anything but plague and torment. MARIANE I think . . . MADAME PERNELLE O dearie me, his little sister! You're all demureness, butter wouldn't melt In your mouth, one would think to look at you.
S1Well, I suppose the most obvious 1 1 listening 6 to buy advantage of online shopping is 2 1 4 /any 7 Some 2 living 7 to have that goods are cheaper than in the 2 some 5 any 8 Any 3 to continue 8 to give away shops. In fact you get some really 3 any 6 4 having 9 to spend good deals on the Internet. 3 1 little 4 little 7 Few 5 to change 10 dealing with S2True, but you have to admit that you 2 a few 5 Few 8 a little don't really know what you're getting
Dear Sir / Madam, I am writing to you about a china figure which I had bought for my friend from your company on the 16th January for £19.99. I enclose copies of the guarantee and the receipt. In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply
(friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings: Dear Sir/Madam-when u dont know the Lucy, Uncle Bill,Mum) Mrs Jones, ) name. Friendly, relaxed style (How Informal endings (Best wishes, Dear Mr/Mrs/Ms- when u know name. + full name ) For example_:(the item in question,
This is Jane Smith. I'm Jane Smith. My name's John Smith. Informal introduction Hi. John. Jane. Hello. Titles: Mr Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening! 'How are you?' Very often people expect you to say something positive. Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some
as soon as you need me." But I could see the sacrifice in her eyes behind the promise. "Don't worry about me," I urged. "It'll be great. I love you, Mom." She hugged me tightly for a minute, and then I got on the plane, and she was gone. It's a four-hour flight from Phoenix to Seattle, another hour in a small plane up to Port Angeles, and then an hour drive back down to Forks. Flying doesn't bother me; the hour in the car with Charlie, though, I was a little worried about. Charlie had really been fairly nice about the whole thing. He seemed genuinely pleased that I was coming to live with him for the first time with any degree of permanence. He'd already gotten me registered for high school and was going to help me get a car. But it was sure to be awkward with Charlie. Neither of us was what anyone would call verbose, and I didn't know what there was to say regardless. I knew he was more than a little confused by my decision
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation
Maturita Solutions Advanced Workbook Key stand bananas and coffee! It's a bit 3 1 to 8 of Unit 1 uncanny really. Is it something she's 2 about 9 century passed on to me genetically, or is it 3 like 10 assumed / 1A Memories page 3 learned behaviour? Who knows? 4 of thought / 1 See exercise 2 2 5
the loss of life to plants, animals, and people. As land becomes more valuable, just finding a place to put garbage is becoming a problem in many parts of the world. Plastic is everywhere, even on those items you may not expect it to be. Milk cartons are lined with plastic, water bottles are handed out everywhere, drink cups are lined with plastic for insulation and some products may even contain tiny plastic beads. Every time one of these items gets thrown away or washed down a sink, the toxic pollutants have more of a chance to enter the environment and do harm. Besides, as plastic is less expensive, it is one of the most widely available and overused item in the world today. When disposed, it does not decompose easily (if ever), and pollutes the land or air nearby when burned in the open air
named Fullerton with my parents and nine siblings. As a child I was interested in many things like drawing, sports and music. I was very lively and cheerful, enjoyed cricket, horse riding and just hated cleanliness and restriction. As I grew up, I chose reading over sports and all of the wild games I used to like. Undoubtedly, I would now describe myself with the word naivety. I am very naïve and do not notice the most obvious things happening around me. I really hope that it is caused by the lack of experience and will eventually pass. In addition, I find myself a kind and caring person because I always want and agree to help people when needed. Furthermore, I really like reading. Sometimes I think that I read too much because I often mix fiction up with reality and in some cases it does not do me any good. As novels have such a great influence on me, I often misunderstand people in reality. Also, I quite often jump into conclusions
regard. The holiday you advertised included snorkelling, but it turned out that you did not have the necessary equipment that I had to buy for myself. Bicycle rental was also part of the holiday package, but unfortunately there were no free bicycles to rent, which made me spend too much on transport. Also, the ride with the elephants did not go as planned, because the queue was long and I had to wait a very long time. I was also very disappointed by the beach, because the beautiful sandy beach you promised turned out to be dirty and very crowded. As this holiday not only caused me inconvenience and frustration, but also caused additional costs, I request you to compensate the costs incurred in the amount of 150 euros. I look forward to receiving your response. Yours faithfully, Mari Mets
written in the advertisement. Thirdly, it was mentioned that each figure comes on a wooden stand but mine was on a plastic stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They were very dangerous for children. The beautiful China Figure turned out to be an awful cracked figure. As you can imagine, I am very disappointed. I didn't expect to be betrayed by your company and now I feel I am entitled to a refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfully, Kätlin P.
research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges Editorial Assistant: Christina Manfroni Executive Marketing Manager: Wendy Gordon Production Supervisor: Liz Napolitano Editorial Production Service: Modern Graphics, Inc. Manufacturing Buyer: JoAnne Sweeney Electronic Composition: Modern Graphics, Inc. Interior Design: Modern Graphics, Inc. Photo Researcher: Rachel Lucas Cover Design: Joel Gendron For related titles and support materials, visit our online catalog at www.pearsonhighered.com Copyright © 2009, 2001 Pearson Education, Inc. All rights reserved. No part of the material protected by this copyright notice may be
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