Complain letter (2)

Dear Madam or Sir
I am writing to express my strong dissatisfaction with the service of your company. My complaints concern holidays on Tenerife .
To start with, your travel agent assured me that I would stay in a luxurious hotel situated not far from the Golden Beach . I was also promised a spacious room with a terrace and windows overlooking the ocean . However , the hotel turned out to be small and old and it was situated close to a very busy street , furthermore, very far from the ocean. It took 40 minutes to walk to the beach. Moreover, there was a balcony instead of a terrace in my room. In addition , the staff of the hotel neglected their duties. I had to ask three times for new bed linen and when I asked for a wake-up call at 6 o' clock , I was woken up at 9 o'clock. When I complained about it, a receptionist