Formal letter (11)

Formal letter
Dear Sir/ Madam ,
I am writing in order to complain about a situation which happened on 26th of September, when I was dining at the Babyback Ribs &Bbq restaurant .
To start from the beginning , at first when we entered the restaurant there was no-one to serve us. Then, when we had waited for a long time a young girl came to us and asked us if we had a table booked, we answered that we did not and so we were given the menus and lead to available seatings. When we had decided what to have there was once again no-one to serve us and when the waitress finally showed up she could not answer our questions about the specifics of the menu . Finally we came to a conclusion that I would take the french fries, but without jalapeno, which I especially accentuated. After 15 minutes of more waiting the dishes arrived, but there was still jalapeno in my food. I was really disappointed and took the dish back, saying it was not what I ordered. The waitress looked a me poshly and did not even apologise, but just took the dish and went into the kitchen . After 5 minutes she returned and gave me the dish, this time without jalapeno and left . After I had eated for a while I suddenly noticed something black and big, it was hair . I was just stunned and stopped eating immediately. But still I did not panic , I waited until my partner had finished his food and then I went to receive the bill . In the end when the waitress brought us the bill and asked us if we had a pleasant stay, I asked her to send greetings to the mainchef, because there was a nice black hair in my dish. She said she was sorry , but it seemed like she did not mean it at all.
Clearly , it seems that your enterprise has some serious issues with staff and to resolve the problem I would appreciate that you would fire the incompetent waitress ( Mary Smith) or atleast give her a harsh warning or knowledge of what she has done . And also I would recommend taking the jalapeno flavour out of the french fries, because it tastes awful, and the bill for the dishes was certainly not in correspondence with the quality of food, serving and atmosphere.
Although , it that dinner was such a disappointment, I have to say the interior and the basic structure of the idea is great. I really hope that you can work out all the problems and become a pleasant place to dine. In the meantime I look forward to hearing from you and to a resolution of this problem. Please contact me by the senders address.
Yours faithfully,
….