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2014-10-26
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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your co
Riigieksami teiseks ülesandeks on kas essee või aruandekirjutamine; nõutud pikkuseks on 200 (+/- 10%) sõna. Esseed ja aruannet hinnatakse neljast kriteeriumist lähtuvalt: ülesandetäitmise täpsus, teksti korrasta tus, sõnavara ja grammatika. Essee (Essay) teemad on õppekava teemade põhjal sõnastatudarvamused või väited, mis puudutavad kaasaegset maailma janõuavad seisukohavõtmist antud küsimuses. Essee pi kkus onneli kuni viis lõiku. Esimene lõik moodustab sissejuhatuse, kusesimene lause peak s tõmbama lugeja tähelepanu (hook) ningpaar järgmist lauset peaksid viima sealt essee p õhiväiteni (thesis statement). Kaks kuni kolm lõiku peaksid nüüd põhiväidetavama. Igas lõigus esitatakse esi meses lauses väide (topic sentence) ja tõestatakse/toetatakse seda siis näidete, arvude võitsitaadiga (supporting evidence). Oluline on, et igas lõigusräägitakse ainult ühel teemal, ega hüpata ühelt argum endiltteisele. Viimane lõik moodustab kokkuvõtte ja peaks
ESTONIAN UNIVERSITY OF LIFE SCIENCES Institute of Economics and Social Sciences BOOK REVIEW ("Marketing" , Eric N. Berkowitz, Roger A. Kerin, William Rudelius) (Pages : 15-23) Prepared: Kadri Tamm, MF-I-4 Instructed: Jane Tammeorg Tartu 2009 Marketing Basics for the Small Business Marketing is the wide range of activities involved in making sure that you're continuing to meet the needs of your customers and getting value in return. Marketing is usually focused on one product or service. Thus, a marketing plan for one product might be very different than that for another product. Marketing activities include "inbound marketing," such as market research to find out, for example, what groups of potential
Performing the presentation Introducing yourself and your talk Greeting, name, position, opening formalities Good morning, ladies and gentlemen. Good afternoon, everyone. Good morning. My name's (...). I'm the new Finance Manager. Good morning. Let me start by saying just a few words about my own background. I started out in... Welcome to Standard Electronics. I know I've met some of you, but just for the benefit of those I haven't, my name's (...). It's very nice to see you all here today. I'm very pleased to be here. I'm glad you could all make it. Thanks for inviting me. Thank you (all) for coming. Title/Subject I'd like to talk (to you) today about ... I'm going to present the recent ... explain our position on ... introduce ... brief you on ... inform you about ... describe ... The subject of my
How genre and narrative makes meaning in ``The Black Dahlia`` When analyzing a film, people understand the movie is much more complicated than it seems. To make a difference, to give a meaning to the film, film-makers have used different visual and thematic features. There are macro features (genre, narrative) as well as micro features (mise en scene, cinematography) and they are linked together in many ways. I have chosen to analyse the closing sequence of ``The Black Dahlia``, directed by Brian de Palma, and I will focus on macro features in this essay. Brian de Palma is well known director, who is focused on noir area through his career (he was once considered as a Hitchcock imitator) ``The Black Dahlia" can be classified as Film Noir. The genre is called Film Noir due to the `serie noir` books, which were publised in France (bethween 1940s and 1950s). These books were translations of American novels by authors like Dashiel
The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism of your organisation. 3. Use friendly phrase
WRITING LETTERS Letters of invitations Formal Informal Opening We would be honoured if you, I wish to I'm writing to invite you to, Why don't you remarks cordially invite you to, Your presence is come and spend some time, Please come required at, You are invited to attend, etc. to, I'd love it if you could come to, etc. Closing We should be grateful if you could inform I love to see you again, I hope you'll be remarks us, We hope to see you, Please indicate able to make it, Please let me know as whether you will be able to attend, etc. soon as possible, I'm looking forward to, etc. Accepting an invitation Formal
Writing Letter/Email [ greeting- PH1 Opening remarks, reason for writing-PH2,3 developments(arengud)-PH4 closing remarks- sign off] Informal- are sent to people you know well. Semi-formal- to your friend parents Formal-are normally sent to people an (friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings: Dear Sir/Madam-when u dont know the Lucy, Uncle Bill,Mum) Mrs Jones, ) name. Friendly, relaxed style (How
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