Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Complaint letter". Need materjalid aitavad sul teemat sügavamalt mõista.
classes, delays, leaflet, late, train, addition, journey, dear, madam, complain, rail, service, claim, referred, clock, sharp, paid, these, check, schedule, convenient, choice, course, delayed, hour, therefore, although, understand, weather, conditions, complicated, prevented, quite, station, require, value, fifty, cent, grateful, bothTASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1
Report To:headmaster From:Liis Subject: Suggested improvements Date:2nd May 2011 The purpose of this report is to comment on conditions in the college and to make recommendations for possible improvements. Although conditions are generally good, there are one or two problems. Firstly, in large classes, there is not much desk space. Secondly, the classrooms tend to be darl, especially in the winter months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements
1 How do you usually start/are you usually starting your day? _____________________________________ 2 What time do you go/are you going to bed at weekends? _____________________________________ 3 This Girlzone CD is belonging/belongs to Alan. _____________________________________ 4 I understand/am understanding English, but not Spanish. _____________________________________ 5 Why does she run/is she running? Because she's late for work. __________________________________ 6 She doesn't enjoy/is not enjoying the film. _____________________________________ 7 This milk is tasting/tastes horrible. _____________________________________ 8 The Spice Girls are making/make a new CD at the moment. _____________________________________ 9 I am thinking/think it's a good idea for you to study biology. _____________________________________ 10 We want to go for a walk but it's raining/it rains outside
Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening! 'How are you?' Very often people expect you to say something positive. Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone:
lifestyle. For example, people who have certain allergies have to avoid foods containing the things they react badly to. In this case, avoiding certain foods as prevention is obviously necessary. Other more serious genetic diseases, for instance neuropathies, spinocerebellar degenerations, and certain metabolic disorders, cannot be treated by prevention and need to be treated medically. In conclusion, although many illnesses are preventable, in some cases, however, it may already be too late for any prevention efforts; and the money could be spent on research and on developing cures for people with chronic disorders. Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card.
interests of students. But certainly the most numerous is the Scout Association, founded in 1908 for boys and in 1910 for girls by Lord Baden-Powel. The Scout movement is to encourage a sense of adventure and of responsibility for others among young people. The programme of training is planned to develop intelligence and practical skills, to promote health and a sense of service. Scout training is complementary to the ordinary education. Scouts train in mapping, signalling, first aid and all the skills that arise from camping and similar outdoor activities. British scouts take part in international scout meetings, which are held approximately every four years. The membership in this or that youth organization is not compulsory in Great Britain. But everyone can find the activity he likes most. Climate in Great Britain The British Isles which are surrounded by the ocean have an insular climate.
Portfoolio 2013 faces. Lausanne is a beautiful and interesting place to visit. I would go back there in a heartbeat and I would recommend seeing it for yourself as it will amaze anyone who took the time to enjoy it. It will definitely take your breath away. c) a person The first time I met Kati was in 2010. I first met her on the eve of my university life as she arrived in my dormitory room quite late at night. I wasn't very fond of her at that moment. She has an oval face that is covered with freckles. Her complexion is very fair, she doesn't tan at all. She has blue eyes that match her blonde hair and complexion. She has a narrow nose, everything about her is slim. She is very thin and looks sometimes younger than she is, she's in her mid twenties. She has one of the most peculiar personalities I know. She is sometimes very quiet and completely shuts me out and then she can be very chatty
1. Write the verbs in the present continuous or the past continuous tense. Do you remember? am is are was were verb -ing 1 Sorry. I ... (write) a report at the moment. I can't come with you. 2 When Peter arrived, his friends ... (play) football. 3 I ... (sleep) when the alarm went off in my sister's room. 4 Dad's mobile phone is switched off because he ... (fly) to Paris. He's on the plane at the moment. 5 I ... (read) an interesting book. It's a collection of memories. 6 Leo was late again. He ... (step) out of his father's car when the bell rang. 7 Helen ... (lie) on the sofa when an ambulance stopped in front of the house. 8 I ... (give) this report from inside the school radio studio. Right now, the two teams ... (take) their places on the football field. 9 Mrs Watson ... (make) her speech when the girls rushed in. --- 4 2. Write the verbs in the past simple, the future simple, or the present perfect tense. Do you remember? I started I'll start
some of the best-known brands in the business.3 I understand how and where consumers are deceived. The darker tricks of the trade in supplements and sports nutrition--clouding results of "clinical trials" and creative labeling as just two examples--are nearly the same as in biotech "clinical trials" and creative labeling as just two examples--are nearly the same as in biotech and Big Pharma. I will teach you to spot bad science, and therefore bad advice and bad products.4 Late one evening in the fall of 2009, I sat eating cassoulet and duck legs with Dr. Lee Wolfer in the clouds of fog known as San Francisco. The wine was owing, and I told her of my fantasies to return to a Berkeley or Stanford and pursue a doctorate in the biological sciences. I was brie y a neuroscience major at Princeton University and dreamed of a PhD at the end of my name. Lee is regularly published in peer-reviewed journals and has been trained at some of
Dear... Reason for writing development closing remarksYours... Ametlik kiri, kui saaja nimi on teada 2nd August, 2011 Dear Mr Smith, ------------------------------------------------ Yours sincerely, Mary Stevens Ametlik kiri, kui saaja nimi ei ole teada 5th September, 2011 Dear Sir/Madam, ----------------------------------------------- Yours faithfully, James Robbins Linking words to list points: also, furthermore, in addition, moreover To make questions: I would like to know if, I would be grateful if you could, do you have any idea, I wonder, could you suggest, I would be interested to know, could you please tell me, would you please specify, could you please inform me Application for a job Opening: I am writing in response to your advertisement in....for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
.................(17) believe that your company bears a responsibility to compensate for these unsatisfactory items. We would be grateful if you could inform us as soon as possible of the action which you intend to take. 1 also / either / both / besides 2 However / Although / But / Moreover 3 However / Although / But / Moreover 4/5 either ... or / not only ... but also / firstly ... secondly 6/7 either ... or / not only ... but also / firstly ... secondly 8 in addition / however / therefore / alternatively 9 In addition / However / Therefore / Alternatively 10 Furthermore / On the other hand / Besides / For this reason 11 About / Also / As for / Because of 12 besides / also / therefore / moreover 13 Furthermore / Despite / As well as / Whereas 14 Consequently / However / Moreover / Because 15 In short / Alternatively / In addition to / Because 16 consequently / however / although / in spite of
know the person's name you are writing to or not. In case you do know the person's name and you do not want to use ,,Best regards", you have to use ,,Yours sincerely", and in case you do not know the name, ,,Yours faithfully". On the next line you have to write your full name. Use Mari Mets or Mart Mets on your examination. Layout of a letter: May 8, 2010 Dear -----, --------------------------------------------------------------- ------------ --------------------------------------------------------------- --------------------------------------------------------------- --------------------------- --------------------------------------------------------------- ------------------------------------------------------- --------------------------------------------------------------- --------------------
forehead. I've seen photos of her when 1E Phrasal verbs page 8 5 (possible answers) she was my age and apart from the 1 1 go ahead 5 come to eighties hairstyle we're the spitting 1 Well, you will go to bed late every night. 2 fall through 6 bring about image of each other! Some people 2 Well, you will refuse to wear a 3 tip off 7 go down with say that they can see a strong family coat. 4 mistake for 8 come up with
Writing tasks Formal letters 120 words I Tegemist on ametliku kirjastiiliga ja lühivormid (don't, can't, I'm etc.)on keelatud! Kaotate kohe punkte II * Dear Mr. Smith (ja eesnime ei tohi kirjutada!!!) * Kui teame nime, siis lõpp Yours sincerely ja allkiri ja ülesandes antud nimi * Kui nime pole öeldud, siis Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja allkiri ja ülesandes antud nimi Enda nime ei tohi mitte mingil juhul kirjutada!!!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Kirjade tüübid: 1) Kui peate kirjutama kirja , kus tuleb kelleltki nõu küsida, siis alustage: I am writing to ask if you could help me with... I am writing to ask for your advice... Ja lõpetage I would appreciate if you could give me your advice as soon as possible või I look
The time expressions we use with the past perfect continuous are: for, since, how long, before, until etc. PRESENT SIMPLE PRESENT CONTINUOUS 1. For repeated or regular actions in 1) actions happening at the moment of the present time period. speaking •I take the train to the office. Peter is reading a book now. 2. For facts. 2) fixed plan in the near future •The President of The USA lives in She is going to Basel on Saturday. The White House. 3) temporary actions 3. For habits. His father is working in Rome this •I get up early every day. month.
Word of these new amazing weapons quickly spread around the world and soon rockets were being used in military operations in North Africa and Europe. During the 15 th and 16th centuries they were widely used in naval battles to set fire on enemy ships. Around this time they also started being used for more peaceful purposes again. In the 16th and 17th century Europe fireworks displays using rockets became a very popular form of public entertainment. In the late 18th century the British army suffered two serious defeats at battles in Seringapatam, in India. The main reason for these defeats was that the Indian prince, Haidar Ali's army included a corps of rocket throwers. They used very large bamboo rockets which had a range of hundreds of metres. The British were determined to learn from their mistakes and a British officer, William Congrieve, began work on developing even bigger and better rockets
. I feel I really must object to ... I am extremely concerned at the thought that ... It must be very clear that ... If these proposals go ahead, ... will happen. Another threat to ... , if these proposals go ahead, would come from ... I dread to imagine what damage this will cause. May I respectfully suggest that you ... I was wondering if you had considered this alternative? Would it not be possible to ... ? Letters of complaint I am writing to complain about ... I am writing to tell you how disappointed/annoyed I feel about ... I was amazed/distressed/horrified to find that ... As you must realise, ... I am sure you know that ... I am sure you can imagine ... I am sure you will appreciate that ... It goes without saying that ... At the very least, I look forward to receiving ... Unless you ... , I am afraid that I will have to take this matter further. Letters of recommendation
As a child I was interested in many things like drawing, sports and music. I was very lively and cheerful, enjoyed cricket, horse riding and just hated cleanliness and restriction. As I grew up, I chose reading over sports and all of the wild games I used to like. Undoubtedly, I would now describe myself with the word naivety. I am very naïve and do not notice the most obvious things happening around me. I really hope that it is caused by the lack of experience and will eventually pass. In addition, I find myself a kind and caring person because I always want and agree to help people when needed. Furthermore, I really like reading. Sometimes I think that I read too much because I often mix fiction up with reality and in some cases it does not do me any good. As novels have such a great influence on me, I often misunderstand people in reality. Also, I quite often jump into conclusions. For example there was this awfully
Or give him anything but plague and torment. MARIANE I think . . . MADAME PERNELLE O dearie me, his little sister! You're all demureness, butter wouldn't melt In your mouth, one would think to look at you. Still waters, though, they say . . . you know the proverb; And I don't like your doings on the sly. ELMIRE But, mother . . . MADAME PERNELLE Daughter, by your leave, your conduct In everything is altogether wrong; You ought to set a good example for 'em; Their dear departed mother did much better. You are extravagant; and it offends me, To see you always decked out like a princess. A woman who would please her husband's eyes Alone, wants no such wealth of fineries. CLEANTE But, madam, after all . . . MADAME PERNELLE Sir, as for you, The lady's brother, I esteem you highly, Love and respect you. But, sir, all the same, If I were in my son's, her husband's, place, I'd urgently entreat you not to come Within our doors. You preach a way of living
AEC – Architecture, engineering and construction BIM – Building Information Modeling CAD – Computer-aided design CAM – Computer-aided manufacturing CATIA – Computer Aided Three-dimensional Interactive Application CFD – Computational fluid dynamics CNC – Computer numeric control DAM – Denver Art Museum FTP – File transfer protocol GC – General contractor HVAC – Heating, ventilating, and air conditioning IT – Information technology IFC – Industry Foundation Classes MEP – Mechanical, electrical and plumbing RFI – Request for information R&D – Research and development SCL – Seattle Central Library SEI – Structural Engineering Institute VD – Virtual design VDC – Virtual design and construction 4 Introduction With the turn of the millennium, a revolution began in architecture, engineering and the
2 1 economical 7 priceless 8 Few of my relatives live nearby. broken vase. 2 pricey 8 economic 9 My parents have little money. 4 Dad refused to let me stay out late. 3 valuable 9 costly 10 He read the whole magazine. 5 We're considering selling our car. 4 financial 10 worthy 11 Most graduates quickly find a job. 6 I enjoy relaxing in front of the TV 5 worthless 11 overpriced 12 Everyone wants to be happy.
I have always loved plays written by Oscar Wilde. 5. Some adverbs tell us how much. These are called Adverbs of Degree. E.g. definitely, absolutely, obviously, possibly, just, certainly, very, quite, rather: He is definitely the right man for the job. He would certainly have been chosen for the team if he hadn’t injured his knee. 2 6. Some adverbs have the same form as the adjective. This is the case with hard, fast, late. Adjective Adverb Jack is a very fast runner. Jack can run very fast. Ann is a hard worker. Ann works hard. Ann hardly ever works hard. The train was late. Tom got up late this morning. NB! hardly means very little, nearly not; hard means very much 7. Many adverbs end in -ly, because many adjectives can be made into adverbs by adding –ly. E.g
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible. I look forward to receiving your advice …
tricacies of social influence to the fact that he was raised in an entirely Italian family, in a predominantly Polish neighborhood, in a historically German city (Milwaukee), in an otherwise rural state. Preface The initial version of Influence was designed for the popular reader, and as such, an attempt was made to write it in an engaging style. In the subsequent versions, that style is retained, but in addition, I present the research evidence for my statements, recommendations, and conclusions. Although they are dramatized and corrobo- rated through such devices as interviews, quotes, and systematic personal observa- tions, the conclusions of Influence are based on controlled, psychological research. This fact allows the reader to feel confident that the book is not "pop" psychology but represents work that is scientifically grounded. The subsequent versions also
of the number of peoplewho think about changing career and those who actually do it, you'd be looking at less than 5 per cent. And yet it's never been easier. Portfolio careers are becoming normal and it's increasingly possible to make the change gradually by training part-time. One question I ask people is, 'What will happen if you don't do it?' The answer inevitably is that they will wish they had." There are plenty of organisations able to help people embark on their journey of career change. SMP Solutions is among them. Steve Preston, the director, says that while some people opt for one-to-one advice and support, others benefit from group workshops. "People are not very good at talking about themselves in a positive way and what happens in a group dynamic is that people point out others' strengths and potential ideas for careers. It works well." Emma White, a personal development coach, believes it's important that people
The only question was how, because my financial resources were limited. Nevertheless, I think, it is the perfect situation in life. If you are eager to get something you have to think how it is possible to fulfill your dreams. I knew I was interested in writing and photography . Then came the question, how could I combine them. I examined the theme thoroughly and to my suprise there have always been many nationwide competitions for students and the prize sometimes has been a journey to somewhere. I rememember clearly that the first prize that I got for an essay was a backpack and the first journey that I won was to Brussels. To this day, thanks to these competitions, I have had the chance to visit about ten foreign countries and many of them even twice. Herewith I just want to say that nothing is impossible. The main thing is the desire to gain something. When you have found a goal, then you just have to start working for it!
ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page i CHANGE YOUR THINKING, CHANGE YOUR LIFE ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page ii ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iii CHANGE YOUR THINKING, CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iv Copyright © 2003 by Brian Tracy. All rights
now. 3. He lives in one of the most beautiful places in the world. Katrina says 1. She used to have a difficult time getting to shool. 2. When they were rebuilding the city centre, the traffic jame were even worst than they were before. 3. The trip to school is much better than it used to be. Ex. 7 p. 33 1. Katarina is not as older than her brother. 2. Towns are more as inconvenient than villages. 3. The journey was not as bad than it was last time. 4. The train is not as slower than bus. 5. London is not as smaller than Birmingham. 6. The country is much not as noisier than the city. Ex. 2 p. 34 Interview 1: Alex 1. Alex wants to have brothers and sisters. F 2. She likes being with adults. T 3. Her parents thinks she is spoilt. F Interview 2: Henry 1. Henry and his brothers like doing the same things. F 2. He has to look after his younger brothers. T 3
(friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings: Dear Sir/Madam-when u dont know the Lucy, Uncle Bill,Mum) Mrs Jones, ) name. Friendly, relaxed style (How Informal endings (Best wishes, Dear Mr/Mrs/Ms- when u know name. + full name ) For example_:(the item in question,
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
Words ending with y if a consonant is written before. ----> ies lolly – lollies story – stories strawberry – strawberries but: boy – boys toy - toys bay - bays Words ending with ch, x, s, sh, o ----> es class – classes brush – brushes box – boxes Some words ending with f, fe, lf ----> ves knife – knives wolf – wolves life – lives but: chiefs, safes, cliffs, handkerchiefs
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