Dear Sir, I am writing to you to complain about the china figure I ordered from you three weeks ago. I must regretly announce, that your advertisement was wrong in many ways. Firstly, the figure which I ordered was told to be delivered within ten days. But I received it after three weeks and due to that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully, Rainar Kaegas
Dear Sir / Madam, I am writing to you about a china figure which I had bought for my friend from your company on the 16th January for £19.99. I enclose copies of the guarantee and the receipt. In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible
TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1
months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was misleading in a number of ways. Firstly, the apartment was by no means spacious. The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident
Dear Sir or Madam: I am writing to complain about the China Figure I ordered from your mail order company as a gift for a friend. I believe your advertisment was misleading in a number of ways. Firstly the Beautiful China Figure you sent me was cracked. Secondly, you promised to engrave my chosen message on a gold plaque, but there was a wrong message on the plaque. Then the advertisment said that the figure will be selivered within ten days, but mine took three weeks to arrive, so I got it too late. I am extremely upset and I demand you to give me my money back as soon as possible. Yours faithfully, Karoliina Ojasaar.
LETTER OF COMPLAINT Dear Mr Manager, I am writing to complain about the coffee set I bought from your shop two days ago. You have a really wide choice of beautiful coffee cups and sets. All your personnel was very competent and helpful. So I chose a lovely set. I was recommended to deliver the purchase to my house. I got the delivery in time, but then the trouble started. I started unwrapping the set and to my horror I discovered that two of the saucers were broken.
I am writing to apologise for the delivery time and for sending you the cracked figure. I think it had cracked by the time of delivery. I absolutely understand that when the figure arrived three weeks from ordering, was too late for You and I sincerely apologise for that. Our company must also apologise for the misunderstanding about the message You had chosen to be engraved on the gold plaque. By accident we sent You a wrong figure, but You can be sure that it will never happen again. I hope that this incident will not deter You from using our mail order company in the future. To make up the inconvenience caused, we are sending You a new china figure and giving you a full refund. Yours faithfully, John Jones John Jones Director of the China Figures Company
me, would you please specify, could you please inform me Application for a job Opening: I am writing in response to your advertisement in....for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing with reference to your advertisement in..., I would like to apply for the post/job/position of... which I saw advertised in... Closing: I hope you will consider me for the job, I look forward to hearing from you as soon as possible, I would be available for an interview at any time, I attach my CV and a reference letter from..., I look forward to meeting you to discuss the possibility of employment, thanking you in advance Letter of inquiry (Asking for information) Opening: I am writing to inquire about, could you possibly send me further details about, may I request information about, I would like to enquire exactly
Life Life Long, Hard Exiting, Full-filling, Never-ending Funny, Weird, Mad, Painful Trying, Hurting, Haunting Sad, Irrefutable Death 2. Short message a)note Dear Mike, Thank you for that amazing CD you gave me. It has changed my life and I love that band. Thank you! Love, Regina b) invitation Mr. and Mrs. Kelli are pleased to invite you to the engagement party of their son Calvin James at Ammende Villa on Saturday 28 September. RSVP by 15 September. 1 Kirjapraktika Portfoolio 2013 c) postcard
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible.
sheepishly. "Ch -- Dad, I don't really know anything about cars. I wouldn't be able to fix it if anything went wrong, and I couldn't afford a mechanic..." "Really, Bella, the thing runs great. They don't build them like that anymore." The thing, I thought to myself... it had possibilities -- as a nickname, at the very least. "How cheap is cheap?" After all, that was the part I couldn't compromise on. "Well, honey, I kind of already bought it for you. As a homecoming gift." Charlie peeked sideways at me with a hopeful expression. Wow. Free. "You didn't need to do that, Dad. I was going to buy myself a car." "I don't mind. I want you to be happy here." He was looking ahead at the road when he said this. Charlie wasn't comfortable with expressing his emotions out loud. I inherited that from him. So I was looking straight ahead as I responded. "That's really nice, Dad. Thanks. I really appreciate it." No need to add that my being happy in Forks is an impossibility
on a trip. "Would you like to come to Bath with us, Catherine?" asked Mrs Allen. Of course Catherine wanted to go because her life had been quite sheltered until that moment. Bath was a resort for the wealthier members of British society, so it was a new world for Catherine. The life there differed from the one back at home. "How uncomfortable it is," whispered Catherine, "not to have a single acquaintance here" "Yes, my dear," replied Mrs. Allen, with perfect serenity, "it is very uncomfortable indeed." In Bath, Catherine met a young clergyman Henry Tilney. "Have you been long in Bath, madam?" "About a week," replied Catherine, trying not to laugh. "Really!" with affected astonishment. "Why should you be surprised, sir?" "Why, indeed?" said he, in his natural tone "but some emotion must appear to be raised by your reply, and surprise is more easily assumed, and not less reasonable than any other."
Dear Sir/Madam, I am writing to complain about the poor service I received when I traveled with your Princess Lines cruise on the 10th-13th January. I went on the Carribbean cruise and I was completely dissatisfied. Firstly, your advertisement promises large deluxe cabins but they were actually quite small. I did not have room to move around in the cabin. Also the cabin was really dirty. It seemed like it had not been cleaned for a long time. I felt very uncomfortable staying there. What is more, I had to share my bathroom with other guests, which was really unpleasant and annoying. It surprised me because your advertisement said that you have private bathrooms. Furthermore, the food in the restaurant was horrible. It was cold and tasted awfully. I had to wait for two hours for the waitress to bring me my meal. It was really unpleasant and unlike the "5 star restaurant" you advertised. I am very disappointed indeed. I would like a full refund for the cost of my cruise as well as a
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation
"Are you all right?" His voice was cultured and smooth, with a rasp that made my stomach flutter. It brought sex to mind. Extraordinary sex. I thought for a moment that he might be able to make me orgasm just by talking long enough. My lips were dry, so I licked them before answering. "I'm fine." He stood with economical grace, pulling me up with him. We maintained eye contact because I was unable to look away. He was younger than I'd assumed at first. Younger than thirty would be my guess, but his eyes were much worldlier. Hard and sharply intelligent. I felt drawn to him, as if a rope bound my waist and he was slowly, inexorably pulling it. Blinking out of my semi-daze, I released him. He wasn't just beautiful; he was...enthralling. He was the kind of guy that made a woman want to rip his shirt open and watch the buttons scatter along with her inhibitions
Furthermore, I love working with children and I have plenty of ideas what to do in a summer camp. I would like to enquire about the work in the camp. Could you let me know how many people will take part in one group? Could you also inform me if I can eat for free or I have to pay for the food? I would like to know where exactly the summer camp will take place. Also, I wonder how long my working day is and the date it will start. Finally, I am interested in the way wages are paid. I look forward to hearing from you. Yours sincerely, Mari Mets 20th February, 2015 Dear Sir/Madam, I am writing to you regarding the clothes I bought in your online shop on 15 th February,2015. When I received the package I was quite disappointed as there are several problems. On your web page it was said if you buy clothes or items for 100 € then you do not have to pay the shipping cost, but the bill includes it. The quality of the clothes is below the standard
Is a phone included?" The fourth paragraph: ,,Lastly, I would like to know if the flat is big enough for two persons. I am coming with my girlfriend and we would like to share the flat." It would be good if you could write a closing sentence. P5: Closing sentence For example: ,,If there is anything else we should be aware of, please let us know as soon as possible" or ,,Do not hesitate to contact me if you have any other information". It is compulsory to end the letter with ,,I look forward...". It is NOT ,,I am looking forward to...". P6: Ending the letter For example: ,,I look forward to your answer.", ,,I look forward to your reply/response", ,,I look forward to hear from you". A letter ends with ,,Yours sincereley" or ,,Yours faithfully" or ,,Best regards" In case you have used a comma after ,,Dear Mr Doe,", you have to use a comma in the end as well. I advise to use ,,Best regards", because it does not depend on the fact wheter you
(friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings: Dear Sir/Madam-when u dont know the Lucy, Uncle Bill,Mum) Mrs Jones, ) name. Friendly, relaxed style (How Informal endings (Best wishes, Dear Mr/Mrs/Ms- when u know name. + full name ) For example_:(the item in question,
Mrs Miss Ms Ms is a modern form of address for women. It replaces the traditional forms of Mrs and Miss. Greetings Good morning/afternoon/evening! 'How are you?' Very often people expect you to say something positive. Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone:
They usually go to bed at about midnight. 2 Macmillan Publishers Limited 2001. This sheet may be photocopied for use in class. 8 ____________________________________________________________________________________________ Yes, we own a BMW. 9 ____________________________________________________________________________________________ I don't know what the word means. Look it up in a dictionary. 10 ____________________________________________________________________________________________ No, I don't like the Spice Girls. Marks: /10 Words, words, words 4 Complete these sentences using the correct form of the words below. There is one extra word which you do not need to use.
much on transport. Also, the ride with the elephants did not go as planned, because the queue was long and I had to wait a very long time. I was also very disappointed by the beach, because the beautiful sandy beach you promised turned out to be dirty and very crowded. As this holiday not only caused me inconvenience and frustration, but also caused additional costs, I request you to compensate the costs incurred in the amount of 150 euros. I look forward to receiving your response. Yours faithfully, Mari Mets
Study Questions 50 CHAPTER 3 Commitment and Consistency: Hobgoblins of the Mind 51 Whirring Along 53 The Quick Fix 54 The Foolish Fortress 54 Seek and Hide 56 _CONTENTS Commitment Is the Key 59 Hearts and Minds 66 The Magic Act 67 The Public Eye 71" The Effort Extra 73 The Inner Choice 79 Growing Legs to Stand On 83 Standing Up for the Public Good 86 Defense 89 Stomach Signs 89 Heart-of-Hearts Signs 91 Special Vulnerabilities 93 Summary 95 Study Questions 96 CHAPTER 4 Social Proof: Truths Are Us 97 The Principle of Social Proof 99 People Power 99 After the Deluge 102 Cause of Death: Uncertain(ty) 109
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
Kordamine inglise keele eksamiks A 1.1 Read the text and answer the questions below. Dear Mary-Alice, It's been ages since I last wrote to you, isn't it weird? Yes, so it is, but, I do have a certain reason. Do you remember Sir Thom of the Minquettes'? That fine young man with fascinating blue eyes... Oh, my sweet Mary, you will never guess what happened yesterday! It was about seven o'clock in the evening when Lillian called me out for a walk you know I can't say `no' to my little sis. Anyway we went to the forest near the Swan Lake and, believe it or not, got lost! Awful
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product
Writing tasks Formal letters 120 words I Tegemist on ametliku kirjastiiliga ja lühivormid (don't, can't, I'm etc.)on keelatud! Kaotate kohe punkte II * Dear Mr. Smith (ja eesnime ei tohi kirjutada!!!) * Kui teame nime, siis lõpp Yours sincerely ja allkiri ja ülesandes antud nimi * Kui nime pole öeldud, siis Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja allkiri ja ülesandes antud nimi Enda nime ei tohi mitte mingil juhul kirjutada!!!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Kirjade tüübid: 1) Kui peate kirjutama kirja , kus tuleb kelleltki nõu küsida, siis alustage: I am writing to ask if you could help me with... I am writing to ask for your advice... Ja lõpetage I would appreciate if you could give me your advice as soon as possible või I look
Dear Madam or Sir I am writing to express my strong dissatisfaction with the service of your company. My complaints concern holidays on Tenerife. To start with, your travel agent assured me that I would stay in a luxurious hotel situated not far from the Golden Beach. I was also promised a spacious room with a terrace and windows overlooking the ocean. However, the hotel turned out to be small and old and it was situated close to a very busy street, furthermore, very far from the ocean. It took 40 minutes to walk to the beach. Moreover, there was a balcony instead of a terrace in my room. In addition, the staff of the hotel neglected their duties. I had to ask three times for new bed linen and when I asked for a wake-up call at 6 o'clock, I was woken up at 9 o'clock. When I complained about it, a receptionist treated me very rudely. Secondly, the choice of food served at the hotel restaurant was very limited. There were hardly any traditional Spanish dishes, although your travel a
Maturita Solutions Advanced Workbook Key stand bananas and coffee! It's a bit 3 1 to 8 of Unit 1 uncanny really. Is it something she's 2 about 9 century passed on to me genetically, or is it 3 like 10 assumed / 1A Memories page 3 learned behaviour? Who knows? 4 of thought / 1 See exercise 2 2 5 6
No jets crossed the ocean, no television pictures enabled us instantly to see events in any part of the world, there were no worldwide telephone networks and no computers. It is just a short lifetime since humanity first travelled into space and discovered how fragile our planet looks. FROM FIREWORKS TO THE MOON At first glance you might think that there couldn't possibly be anything common between a 13 th century festival in China and the Apollo 11 moon landing in 1969. However, there is a link and that is that they both relied on the use of rockets. The Chinese first developed rockets by filling bamboo tubes with an explosive made from saltpetre, charcoal, and sulphur. The sealed tubes would be thrown onto fires during celebrations because it was thought that the loud explosions would protect them. It was not long before the ancient Chinese realised the
a shift would be? As for accommodation, what would the three-month rent be in total? Finally, I was wondering/may I ask how much I could expect to earn/what the offered salary is. Being an 18-year-old school leaver from Estonia, I am eager to improve my English skills as well as gain work experience in catering services abroad. I would therefore appreciate it if you gave me more details about your job offer. Thank you for taking the time to answer my questions. I look forward to hearing from you. Sincerely M.Mets Mari Mets (See the rubric at http://www.ekk.edu.ee/vvfiles/1/inglisek_2009_1vihik.pdf) LETTER OF APPLICATION Make sure it is specific to both the organization and the job. Consider discussing the following topics in your letter of application: How the organization's personality and mission align with your own values. How your background makes you a valuable asset to the role and to the organization.
Windsor Gate Great Neck, New York Paris A Few Words EVERY TRADE has its vocabulary. That of cryptology is simple, but even so a familiarity with its terms facilitates understanding. A glossary may also serve as a handy reference. The definitions in this one are informal and ostensive. Exceptions are ignored and the host of minor terms are not defined—the text covers these when they come up. The plaintext is the message that will be put into secret form. Usually the plaintext is in the native tongue of the communicators. The message may be hidden in two basic ways. The methods of steganography conceal the very existence of the message. Among them are invisible inks and microdots and arrangements in which, for example, the first letter of each word in an apparently innocuous text spells out the real message. (When steganography is applied to electrical communications, such as a method that
... Closing remarks: Please do not hesitate to contact me if / should you require further information..../ I am available for the interview at your convenience./ I would be available for the interview at any time./ I would be pleased to supply you with any further details. LETTER OF INVITATION Accepting invitation Opening remarks: I am writing to thank you for the kind invitation/ Thank you for the kind invitation which I would be honoured to accept, etc. Closing remarks: I look forward to seeing you /We await the event with great anticipation, etc. Refusing invitation Opening remarks: We thank you for your recent invitation to ... but .... etc. Closing remarks: I am sorry to miss the opportunity of/ Thank you again for the invitation/ I hope we will have the opportunity to meet, etc. LETTER OF COMPLAINT Opening remarks: I am writing to complain about / regarding / on account of/ /because of/ on the subject of / I am
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