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Sarnased õppematerjalid

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Letter of complaint

Dear Sir / Madam, I am writing to you about a china figure which I had bought for my friend from your company on the 16th January for £19.99. I enclose copies of the guarantee and the receipt. In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply within the next three weeks,

Inglise keel

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Letter of Complaint

Dear Sir, I am writing to complain about the Beautiful China Figure I ordered from your company. I believe your advertisement was misleading in a number of ways. Firstly, it was said to be delivered within ten days but when I received the package, three weeks had already passed. Also, my friend's birthday had passed, it was supposed to be a gift for him. I had to buy a new gift for him and now I do not have anything to do with this figure. Secondly, the figure was cracked and it did not look like the one on the advertisement. The engraved message I chose was also wrong and misspelled. The plaque surface where the message was engraved was scratched and silver but it should have been golden, like it was written in the advertisement. Thirdly, it was mentioned that each figure comes on a wooden stand but mine was on a plastic stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They

Inglise keel

1

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Letter of complaint

Dear Sir, I am writing to you to complain about the china figure I ordered from you three weeks ago. I must regretly announce, that your advertisement was wrong in many ways. Firstly, the figure which I ordered was told to be delivered within ten days. But I received it after three weeks and due to that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully, Rainar Kaegas 

Inglise keel

1

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Letter of apology

I am writing to apologise for the delivery time and for sending you the cracked figure. I think it had cracked by the time of delivery. I absolutely understand that when the figure arrived three weeks from ordering, was too late for You and I sincerely apologise for that. Our company must also apologise for the misunderstanding about the message You had chosen to be engraved on the gold plaque. By accident we sent You a wrong figure, but You can be sure that it will never happen again. I hope that this incident will not deter You from using our mail order company in the future. To make up the inconvenience caused, we are sending You a new china figure and giving you a full refund. Yours faithfully, John Jones John Jones Director of the China Figures Company 

Inglise keel

38

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Letters

Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter?  · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your co

Inglise keel

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Inglise keele eksamiks erinevad kirjanäited

Report To:headmaster From:Liis Subject: Suggested improvements Date:2nd May 2011 The purpose of this report is to comment on conditions in the college and to make recommendations for possible improvements. Although conditions are generally good, there are one or two problems. Firstly, in large classes, there is not much desk space. Secondly, the classrooms tend to be darl, especially in the winter months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was mis

Inglise keel

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Inglise keele kirjapraktika portfoolio

Kirjapraktika Portfoolio 2013 1. Poems Sea Warm, Cool Moving, Waving, Feeding Part of my happy dream Life Life Long, Hard Exiting, Full-filling, Never-ending Funny, Weird, Mad, Painful Trying, Hurting, Haunting Sad, Irrefutable Death 2. Short message a)note Dear Mike, Thank you for that amazing CD you gave me. It has changed my life and I love that band. Thank you! Love, Regina b) invitation Mr. and Mrs. Kelli are pleased

Akadeemiline inglise keel

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letter of complain

Task 1 (9 points). LETTER. You recently attended some English language courses, but some issues occurred:  duration of courses;  type of a teacher;  age of participants. Write a letter to the customer representative service of the courses centre, complaining about the issues, saying exactly what was wrong and requiring action. Do not write any addresses. You should write 120 words. Letter of Complaint Vocabulary. Dear Sir/ Madam, (or Dear Mr Smith) I am writing to express my strong dissatisfaction with the quality of… First of all, you promised… but in fact …(usually 1 paragraph = 1 problem ) My second problem is about the fact that despite it was written about / I discovered another problem/ Problems do not stop here./ Moreover,.. / Furthermore, .. To sum up, I would like a full/ partial refund or another … I believe the matter will be resolved. I look forward to hearing from you soon. Yours faithfully,

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