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2010-11-28
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Chryzz
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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
Dear Sir / Madam, I am writing to you about a china figure which I had bought for my friend from your company on the 16th January for £19.99. I enclose copies of the guarantee and the receipt. In your advert you claim that each figure comes on a wooden stand with a gold plaque where you will engrave our chosen message. However, you engraved the wrong message and not the one that I had given you. Another problem is the quality of that figure. I was very disappointed, because when I received the figure, it was already broken. In fact, the wooden stand was cracked not only one but from many places. In your advert you also claim that the product will be delivered within 10 days, but it took 3 weeks until I got it. I had to buy another gift for my friend. I am really sad, because that china figure would have matched perfectly with the theme of my friend's new room. I would like you to refund my money as soon as possible. Unless I receive a satisfactory reply within the next three weeks,
stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They were very dangerous for children. The beautiful China Figure turned out to be an awful cracked figure. As you can imagine, I am very disappointed. I didn't expect to be betrayed by your company and now I feel I am entitled to a refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfully, Kätlin P.
Dear Sir or Madam: I am writing to complain about the China Figure I ordered from your mail order company as a gift for a friend. I believe your advertisment was misleading in a number of ways. Firstly the Beautiful China Figure you sent me was cracked. Secondly, you promised to engrave my chosen message on a gold plaque, but there was a wrong message on the plaque. Then the advertisment said that the figure will be selivered within ten days, but mine took three weeks to arrive, so I got it too late. I am extremely upset and I demand you to give me my money back as soon as possible. Yours faithfully, Karoliina Ojasaar.
Dear Jane Smith, I am writing behalf of our team to apologize for inconvenience we have caused. It was our fault and we are really sorry about this. Your camera arrived on time, but when we did the checking, we realised that it had been damaged for some reason, so we couldn't send you the damaged camera and due to that we had to wait for the next delivery from suppliers. In order to make the delivery of the new camera faster we decided that, it will be sent as an Express Delivery tomorrow. We assure you that this time you will receive your camera on time. Because of this long delay we want to make it up to you for being a good customer. As a compensation we are going to give you a free carry case and three films as a compensation. For more, your next order will be completely free. We will assure you, that it will not happen again, we sill hope that you will use our services in the future. If you have more questions or problems about our services
that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully, Rainar Kaegas
...for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing with reference to your advertisement in..., I would like to apply for the post/job/position of... which I saw advertised in... Closing: I hope you will consider me for the job, I look forward to hearing from you as soon as possible, I would be available for an interview at any time, I attach my CV and a reference letter from..., I look forward to meeting you to discuss the possibility of employment, thanking you in advance Letter of inquiry (Asking for information) Opening: I am writing to inquire about, could you possibly send me further details about, may I request information about, I would like to enquire exactly Closing: I would appreciate it if you could inform me as soon as possible, I look forward to receiving your answer, it would be of great help if you could send me the details Giving information
How can I apologise enough for .... , etc. Making amends: Please allow me to offer/ suggest .... As compensation (for) ... I insist on + ing form to make up your inconvenience/ loss, etc. Closing remarks: Once again, sincerest apologies for/ I hope you will accept my apologies/ I hope my apologies will be/ are accepted, etc. I hople you will forgive/overlook this regrettable error. THANK YOU LETTER Opening remarks:I am writing to thank you for.../ I am very grateful to you for .. Giving reasons for your positive experience:I am pleased that .../ One of the best things.../It has helped me a great deal Closing remarks: Once again, many thanks... NB! Thank twice! LETTER OF APPLICATION Opening remarks: I am writing to apply for the position /post of .... as advertised in..../ I am writing with reference to your advertisement, which I saw ...
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