Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Letter of complaint". Need materjalid aitavad sul teemat sügavamalt mõista.
flight, service, during, eagle, airlines, 6048, even, possible, newspaper, first, there, children, though, full, action, dear, madam, express, friends, myself, recent, janeiro, 26th, march, plane, seats, cramped, them, although, travel, corner, addition, previous, none, dare, filthy, told, enjoy, film, secondly, could, happy, meal, wine, cold, snacksI'm looking forward to hearing about how it went. B . Let me know if my advice was of any help. I hope everything turns out fine. C . Should you need any information about courses which will be held next term, I would be happy to assist you. D I look forward to meeting you to discuss the possibility of employment. Please contact me regarding any queries you may have. E . I look forward to receiving the information and would appreciate it if you could send it as soon as possible. F . Thanks again for the gift and please give my regards to your family. G . Anyway, thanks again for the invitation. I'll see you then. H .I am confident that you will carry out your new duties with your usual conscientiousness and dedication. TASK 5 Read the following sentences. Which are formal and which are informal? Which sentences are beginnings and which are endings of a letter? What kind of letter does each sentence belong to? 1
Color-- -1- -2- -3- -4- -5- -6- -7- -8- -9- Text Size-- 10-- 11-- 12-- 13-- 14-- 15-- 16-- 17-- 18-- 19-- 20-- 21-- 22-- 23-- 24 TWILIGHT By Stephenie Meyer Contents PREFACE 1. FIRST SIGHT 2. OPEN BOOK 3. PHENOMENON 4. INVITATIONS 5. BLOOD TYPE 6. SCARY STORIES 7. NIGHTMARE 8. PORT ANGELES 9. THEORY 10. INTERROGATIONS 11. COMPLICATIONS 12. BALANCING 13. CONFESSIONS 14. MIND OVER MATTER 15. THE CULLENS 16. CARLISLE 17. THE GAME 18. THE HUNT 19. GOODBYES 20. IMPATIENCE 21. PHONE CALL 22. HIDE-AND-SEEK 23. THE ANGEL 24. AN IMPASSE EPILOGUE: AN OCCASION twilight STEPHENIE MEYER LITTLE, BROWN AND COMPANY New York Boston Text copyright © 2005 by Stephenie Meyer
you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone: You might find the following alphabet (used by international airlines) useful when trying to spell a word on the telephone. A Alpha O Oscar Ä Alpha-Echo Ö Oscar-Echo B Bravo P Papa
The good old lady . . . DORINE Bless us! What a pity She shouldn't hear the way you speak of her! She'd surely tell you you're too "good" by half, And that she's not so "old" as all that, neither! CLEANTE How she got angry with us all for nothing! And how she seems possessed with her Tartuffe! DORINE Her case is nothing, though, beside her son's! To see him, you would say he's ten times worse! His conduct in our late unpleasantness [1] Had won him much esteem, and proved his courage In service of his king; but now he's like A man besotted, since he's been so taken With this Tartuffe. He calls him brother, loves him A hundred times as much as mother, son, Daughter, and wife. He tells him all his secrets And lets him guide his acts, and rule his conscience. He fondles and embraces him; a sweetheart Could not, I think, be loved more tenderly; At table he must have the seat of honour, While with delight our master sees him eat As much as six men could; we must give up
Report To:headmaster From:Liis Subject: Suggested improvements Date:2nd May 2011 The purpose of this report is to comment on conditions in the college and to make recommendations for possible improvements. Although conditions are generally good, there are one or two problems. Firstly, in large classes, there is not much desk space. Secondly, the classrooms tend to be darl, especially in the winter months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir
Complaint This February I planned a roundtrip flight for 4 travellers from Anchorage to Toronto from 4th of July till 13th of July 2014. After buying the tickets from the Internet (tickets.ua), I decided to pick seating for all of them. In February, I found a link through the airline webpage where I could easily pick seating for each of them. I sent my 14 year-old son on the trip with his grandfather and I wanted them sit next to each other because it was his first long flight. Furthermore, my son specially asked if he could have seat by the window. Under these conditions, we finally chose their seats and booked tickets. I received a conformation on my email after booking the tickets and everything seemed to be okay until May. My son noticed they no longer had their seats available for them anymore. He thereupon sent an e-mail to a LOT' Estonia representative to clarify the facts. In response they said that the booking was not free since March. The online booking
Chapter 18 Chapter 39 Chapter 59 Chapter 19 Chapter 40 Chapter 60 Chapter 20 Chapter 41 Chapter 61 Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it
Sylvia Day Bared to You Sylvia Day Bared to You The first book in the Crossfire series, 2012 This one is for Dr. David Allen Goodwin. My love and gratitude are boundless. Thank you, Dave. You saved my life. Acknowledgments My deepest gratitude to my editor, Hilary Sares, who really dug into this story and made me work for it. Basically, she kicked my ass. By not pulling her punches or letting me shortchange the
research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges Editorial Assistant: Christina Manfroni Executive Marketing Manager: Wendy Gordon Production Supervisor: Liz Napolitano Editorial Production Service: Modern Graphics, Inc. Manufacturing Buyer: JoAnne Sweeney Electronic Composition: Modern Graphics, Inc. Interior Design: Modern Graphics, Inc. Photo Researcher: Rachel Lucas Cover Design: Joel Gendron For related titles and support materials, visit our online catalog at www.pearsonhighered.com Copyright © 2009, 2001 Pearson Education, Inc. All rights reserved. No part of the material protected by this copyright notice may be
9 Did he reading when he heard the scream? ____________________________________________________________________________________________ 10 Which book did you enjoying most? ____________________________________________________________________________________________ Marks: /10 Words, words, words 4 Write the words which mean the following. The first letter of each word has been provided. 1 Children wear this to school to make them look the same. u______________________ 2 A jacket and trousers made from the same material. s ______________________ 3 A man wears this round his neck and over his shirt to make him look smart. t _______________________ 4 We wear these to protect our clothing
although there are certain similarities fast in the town. 2 fall through 6 go down with in our physical build. I also seem to 4 Well, he would keep misbehaving 3 tip off 7 come to have inherited his big feet, unluckily in class. 4 come up with 8 mistake for for me. It was the first thing my parents 5 Well, you would keep eating too noticed when I was born! 3 1 Laura was offered a place at much. Personality-wise, I've got a lot of my Manchester University but she dad's traits in me. We're both quite bubbly and friendly (or so people
Age 15 is legally a "young person" not a "child". Age 16 is a school leaving age. They can leave home, drive a moped, marry with "parents' consent" buy beer. Age 17 can drive a car. Age 18 can vote, get married, drink in pubs. Education is a very important part in the life of British youth. One can't become an independent person without it. When time comes to enter a college a young Englishman chooses one far away from home. It is a necessary part of becoming adult. During the last 30 years there were a lot of different trends in youth movements. All of them were characterized by their own philosophy, way of life, style of dressing. Each tendency was born by the influence of economic and political changes in the society. Those trends are known as the "hippies" the "punks" the "rockers". But certainly there are different traditional youth organizations in Great Britain. Among them -- the Scout Association, the Girl Guides Association, the National Union of
I saw quite a few of familiar 2 Kirjapraktika Portfoolio 2013 faces. Lausanne is a beautiful and interesting place to visit. I would go back there in a heartbeat and I would recommend seeing it for yourself as it will amaze anyone who took the time to enjoy it. It will definitely take your breath away. c) a person The first time I met Kati was in 2010. I first met her on the eve of my university life as she arrived in my dormitory room quite late at night. I wasn't very fond of her at that moment. She has an oval face that is covered with freckles. Her complexion is very fair, she doesn't tan at all. She has blue eyes that match her blonde hair and complexion. She has a narrow nose, everything about her is slim. She is very thin and looks sometimes younger than she is, she's in her mid twenties.
All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the written permission of the publisher. ISBN 1-59905-201-6 Printed in the United States of America 13 12 11 10 09 08 07 9 8 7 6 5 4 3 2 1 Introduction Grammar is a very old field of study. Did you know that the sentence was first divided into subject and verb by Plato, the famed philosopher from ancient Greece? That was about 2,400 years ago! Ever since then, students all over the world have found it worthwhile to study the structure of words and sentences. Why? Because skill in speaking and writing is the hallmark of all educated people. Lesson by lesson, this book provides basic instruction in the eight parts of speech--nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, and
J: - Ok, I'll go to that counter and speak to clerk. Wait for me, please! Can you go and by tickets with me after this? H: - Certainly! Discuss the functions of post office H: - There are a lot of functions of post office. Of course, we have friends in different parts of the world, but it's really expensive to call them often. J: - Yes. Some people can use Internet, but not everyone is provided with it. So, then you can send letters... H: - Oh, yeah! It's really convenient! You can send even photos, is spite of the fact that the envelope is heavy. You can just send registered letter! J: - And if you don't know the exact address of addressee, you can send post restante letters. H: - And we can send even gifts for birthdays! Of course, it's not cheep, but it's better than nothing. I mean sending parcels. J: - Yeah, that's good. They go not very fast, but, after all, if there is no occasion to congratulate you nearest and dearest, it's really nice thing
Dear Madam or Sir I am writing to express my strong dissatisfaction with the service of your company. My complaints concern holidays on Tenerife. To start with, your travel agent assured me that I would stay in a luxurious hotel situated not far from the Golden Beach. I was also promised a spacious room with a terrace and windows overlooking the ocean. However, the hotel turned out to be small and old and it was situated close to a very busy street, furthermore, very far from the ocean. It took 40 minutes to walk to the beach. Moreover, there was a
END:Love, Best wishes, in transit) (I am writing to apply the I wouldlike to thank you for your Peter position of..) (i look forward to hearing kindness during my stay.Thank you from you as soon as possible... ) for your email regarding(kohta) Formal ending: Yours faithfully-when u dont know the name
Formal letter Dear Sir/Madam, I am writing in order to complain about a situation which happened on 26th of September, when I was dining at the Babyback Ribs &Bbq restaurant. To start from the beginning, at first when we entered the restaurant there was no-one to serve us. Then, when we had waited for a long time a young girl came to us and asked us if we had a table booked, we answered that we did not and so we were given the menus and lead to available seatings. When we had decided what to have there was once again no-one to serve us and when the waitress finally showed up she could not answer our questions about the specifics of the menu
5 The thief grabbed my bag and ran The photos are connected with the 1B Past and perfect tenses off. topic of school. Both photos show page 4 6 He dropped a leaf into the water students in class. In the first photo I imagine that 1 1 ate and watched it drift under the they're about 13 years old. 2 have/'ve met bridge. It looks like a science lesson 3 have/'ve caught 7 As she got older, her health
Yes, so it is, but, I do have a certain reason. Do you remember Sir Thom of the Minquettes'? That fine young man with fascinating blue eyes... Oh, my sweet Mary, you will never guess what happened yesterday! It was about seven o'clock in the evening when Lillian called me out for a walk you know I can't say `no' to my little sis. Anyway we went to the forest near the Swan Lake and, believe it or not, got lost! Awful! I was so scared... We walked and walked, not even knowing the direction we were heading to, until we reached a huge mansion. And the garden around it was so extraordinary... That is something you just must see! But neither the trees nor flowers could be as wonderful as the owner himself! Sir Thom treated us tea and sandwiches, not forgetting to show us way back to the village. He was so kind, don't you think? In the end, when we had nearly reached our home, he suddenly stopped and called us to a ball! Can you imagine?! A ball with Sir Thom
? etc. Do you think you'll go camping this summer? (NOT May you go camping this summer?) Is Joan likely to be here tomorrow? (NOT May Joan be here tomorrow?) or more details, see Practical English Usage 3rd Edition page 339. 27. Use who, not which, for people in relative structures. The woman who lives upstairs is from Thailand. (NOT The woman which lives upstairs is from Thailand.) I don't like people who shout all the time. (NOT I don't like people which shout all the time.) 28. Use for, not during, to say `how long'. We waited for six hours. (NOT We waited during six hours.) He was ill for three weeks. (NOT He was ill during three weeks.) 29. Use to ..., not for ..., to say why you do something. I came here to study English. (NOT I came here for study English.) She telephoned me to explain the problem. (NOT She telephoned me for explain the problem.) 30. Use reflexives (myself etc) when the object is the same as the subject. I looked at myself in the mirror
My languages I love different languages. I mean, I really, really love different languages. I also believe and have been told that I pick them up rather easily. That might be true, although I did not pick any Greek up in Greece but that might have been because they spoke so damn fast that I could not tell if it was a word or an entire sentence. The first foreign language I learned was Russian. Considering I was ten when Estonia became a Republic, it makes sense. We began studying Russian in first grade, though it was simplified – "koška" instead of "kot", "medvešonok" instead of "medved", "saichik" etc. Did not make much sense and we mostly played some games in Russian (Tare-tareke etc). Learned as much playing outside, since we had Estonian-Russian kids around as well. Not that we played with them. It's sad
abilities that form his style. This approach is best illustrated in the well-known victum of the french poet Georges-Louis de Buffon ,,Style is the man himself." Stylistics English stylistics or the study of style has not been discussed on the same scale as french stylistics, german or russian. The very term stylistics came into more common use in english only some 30-40 years ago. It was however recorded much earlier that is in 1882 for the first time, meaning ,,The Study of literary style, the study of stylistic features." A short history of the development of stylistics Stylistics is regarded a relatively new branch of philology, yet its roots go back as far as ancient Greece and Rome, where the rhetoricians (retoorikud) cultivated the art of clear and elegant use of language by developing and polishing stylistic devices. In the 18th century, an individualistic-psychological view on style and stylistics emerges. The
Want to extend the fat-burning half-life of ca eine? Naringenin, a useful little molecule in grapefruit juice, does just the trick. Need to increase insulin sensitivity before bingeing once per week? Just add some cinnamon to your pastries on Saturday morning, and you can get the job done. Want to blunt your blood glucose for 60 minutes while you eat a high-carb meal guilt-free? There are a half-dozen options. But 2% bodyfat in two weeks? How can that be possible if many general practitioners claim that it's impossible to lose more than two pounds of fat per week? Here's the sad truth: most of the one-size-fits-all rules, this being one example, haven't been field-tested for exceptions. You can't change your muscle fiber type? Sure you can. Genetics be damned. Calories in and calories out? It's incomplete at best. I've lost fat while grossly overfeeding. Calories in and calories out? It's incomplete at best. I've lost fat while grossly overfeeding
I started I'll start I've started / she's started I'm not interested in sport, but lots of my classmates are. Some of them ... (1 do) great things in sport. Lisa ... (2 win) nine swimming competitions since she was 13. John ... (3 be) the school's top runner for the last two years. Next spring he ... (4 run) the London Marathon. But my friend Kelly is the best. She ... (5 start) skating when she was four. She ... (6 have) the best results and she ... (7 win) lots of prizes. She ... even ... (8 be) on TV. Kelly ... (9 break) her arm twice while doing a jump on the ice, but she's OK now. Last year she ... (10 travel) to Canada to practise in a training camp. I'm sure sometime in the future she ... (11 win) an Olympic medal. By that time, I ... (12 be) a famous author and she ... (13 ask) me to write a book about her way to the top. That's why I ... (14 start) taking notes of her and my other classmates' results. 3
10 days of my life Personal diary Student:Anton Stseglakov Teacher:Evelin Pähn School:Haapsalu Gümnaasium Grade:10b Haapsalu 2008 First snow in 2008-23 november On 23 November the first snow of year 2008 was falling down from the sky all day long. Snowdrift was caused by strong wind, and it was very interesting to look how everything was going white.It had been a long time since I saw snow, so I was looking forward to see it.But I didn't expect it to come down in such huge quantity. I could sit behind the window for hours, observing the power of nature.It made me forget everything negative I felt that time and gave me an unforgetable memorial.
" He didn't answer, so she bent her head again and went on with her sewing; bet each time he lifted the drink to his lips, she heard the ice cubes clinking against the side of the glass. "Darling," she said. "Would you like me to get you some cheese? I haven't made any supper because it's Thursday." "No," he said. "If you're too tired to eat out," she went on, "it's still not too late. There's plenty of meat and stuff in the freezer, and you can have it right here and not even move out of the chair." Her eyes waited on him for an answer, a smile, a little nod, but he made no sign. "Anyway," she went on, "I'll get you some cheese and crackers first." "I don't want it," he said. She moved uneasily in her chair, the large eyes still watching his face. "But you must eat! I'll fix it anyway, and then you can have it or not, as you like." She stood up and placed her sewing on the table by the lamp. "Sit down," he said. "Just for a minute, sit down."
evidence). Oluline on, et igas lõigusräägitakse ainult ühel teemal, ega hüpata ühelt argum endiltteisele. Viimane lõik moodustab kokkuvõtte ja peaks esimeseslauses võtma eelpoolt oodud arutluse kokku ning seejärel lisamasellest tuleneva lõpumärkuse. · Expressing opinions Introduction State the topic and your own opinion clearly without using too many personal opinion words Main body (para. 2 - 4) Give the first, second and third argument and examples or reasons to support your opinion Conclusion Re-state your opinion, using different words Useful language To list points firstly, in the first place, first of all, to start with, secondly, thirdly, finally, last but not least To add more points to the same topic what is more, furthermore, also, apart from this, in addition to, moreover, besides, too, not to mention the fact that, another major reason
· Thomas wasn't working, and I wasn't working either. · They were eating dinner, discussing their plans, and having a good time. USE 4 Atmosphere Example: · When I walked into the office, several people were busily typing, some were talking on the phones, the boss was yelling directions, and customers were waiting to be helped. One customer was yelling at a secretary and waving his hands. Others were complaining to each other about the bad service. USE 5 Repetition and Irritation with "Always" Examples: · She was always coming to class late. · He was constantly talking. He annoyed everyone. · I didn't like them because they were always complaining. REMEMBER Non-Continuous Verbs / Mixed Verbs Examples: · Jane was being at my house when you arrived. Not Correct · Jane was at my house when you arrived. Correct Present Perfect [has/have + past participle] Examples:
I've always dreamed about his live-concert! And, now, finally, I can hear his singing!" "He's just opening the competition..." But the woman seemed very happy, so Alice decided not to ruin her mood and agreed to everything she talked about. Matrix finished all the preparations and went to Daemon, whom was drinking soda behind the stage and watching the crowd. "Lots of people, Daemon?" The questioned one smiled and said," Your sister has gotten quite grow-up, Mat." "Alice? Yea, even thought her character hasn't changed at all!" "Well, I first saw her nine years ago..." "Right, I remember! We were in form six then! It was the first afternoon you decided to create a bend!" "Can you believe it? I've known you for nine years...geez, how fast time flies..." And they started laughing. "Sorry to interrupt, but the competition is about to start now. Will you take your places, please?" said one of the stuff members. "Sure!" answered Matrix and they left the stage.
SCIENCE AND TECHNOLOGY A century ago communication across any distance was dependent upon the telegraph or letters. No jets crossed the ocean, no television pictures enabled us instantly to see events in any part of the world, there were no worldwide telephone networks and no computers. It is just a short lifetime since humanity first travelled into space and discovered how fragile our planet looks. FROM FIREWORKS TO THE MOON At first glance you might think that there couldn't possibly be anything common between a 13 th century festival in China and the Apollo 11 moon landing in 1969. However, there is a link and that is that they both relied on the use of rockets. The Chinese first developed rockets by filling bamboo tubes with an explosive made from saltpetre, charcoal, and sulphur. The sealed tubes would be thrown onto fires during celebrations because it was thought that the loud explosions would protect them
His early plays were mainly comedies and histories, genres he raised to the peak of sophistication and artistry by the end of the sixteenth century. Next he wrote mainly tragedies until about 1608, including Hamlet, King Lear, and Macbeth, con- sidered some of the finest examples in the English language. In his last phase, he wrote tragicomedies, also known as ro- mances, and collaborated with other playwrights. Many of his plays were published in editions of varying quality and accur- acy during his lifetime, and in 1623 two of his former theatrical colleagues published the First Folio, a collected edition of his dramatic works that included all but two of the plays now re- cognised as Shakespeare's. Shakespeare was a respected poet and playwright in his own day, but his reputation did not rise to its present heights until the nineteenth century. The Ro- mantics, in particular, acclaimed Shakespeare's genius, and the Victorians hero-worshipped Shakespeare with a reverence
............................................................................................ Orson Scott Card He was born on the 24th of August, 1951 in Richland, Washington. Card's writing career began primarily as a poet, studying at Brigham Young University. During his studies as a theatre major, he began "doctoring" scripts, adapting fiction for theatre production, and finally writing his own one-act and full-length plays. Later he has worked both as a freelancer and a contracted writer. He first wrote the short story "Ender's Game" while working at the BYU press. Ender's Game and its sequel Speaker for the Dead were both awarded the Hugo Award and the Nebula Award, making Card the only author (as of 2008) to win both of science fiction's top prizes in consecutive years. Card continued the series with seven books, which divide into "Shadow" and "Speaker" series. He has also announced his plan to write two more novels: Shadows in
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