Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Letter of complain". Need materjalid aitavad sul teemat sügavamalt mõista.
shop, employee, part, inform, assistant, department, store, rude, credit, dear, complain, really, before, doing, shopping, yesterday, came, work, conversation, remember, code, cash, except, smile, told, know, money, usually, surprised, acting, caused, deep, expect, resolve, might, hope, matter, given, attention, looking, forward, yours, tõnuTASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1
10 .................................. out yesterday evening. 11 She ............................. to bed at 11 o'clock. 12 She ............................. well last night. 4. Exercise: put the verbs into the correct form, past continuous or past simple. 1 Jane ..................(wait) for me when I ... (arrive). 2 I ... (walk) along the street when suddenly I ... (hear) footsteps. 3 When I was young, I ... (want) to be a shop assistant. 4 I ... (go) out last night because I was too tired. 5 Ann ... (watch) television when the phone rang. 5. Exercise: 1 Where have you been? .................... (you/play) tennis? 2 Look! Somebody ...................... (break) that window. 3 You look tired. ....................... (you/work) hard? 4 `................ (you/ever/work) in a factory?' `No, never.' 5 `Jane is away on holiday.' `Oh, is she
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product. I hope that this problem will find a solution in a week. Yours faithfully Mari Mets (117) January 21, 2014 Dear Sir/Madam I am writing in response to your advertisement in the last week edition of "The Job-Hunter". I would like to attend the TV talent show.
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me. I attach a copy of the receipt for your information. I look forward to hearing from you. Yours faithfully,
(NOT She looked, but she didn't see nothing.) I have never heard of him. (NOT I haven't never heard of him.) 75. Much and many are unusual in affirmative sentences (except in a very formal style). He has a lot / plenty of money. (NOT He has much money.) My father has travelled to lots of countries. (More natural than My father has travelled to many countries.) 76. Don't use since to talk about the future. I'll be home from three o'clock. (NOT I'll be home since three o'clock.) The shop will be closed for two weeks from Monday. (NOT The shop will be closed for two weeks since Monday.) 77. Singular fraction + plural noun: use a plural verb. A third of the students are from abroad. (NOT A third of the students is from abroad.) A quarter of the trees have been cut down. 78. You listen to something. She never listens to me. (NOT She never listens me.) Listen to this! (NOT Listen this!) 79. Don't use the past progressive for past habits. When I was 20 I smoked / I used to smoke
" "Did he buy it new?" "Well, no. I think it was new in the early sixties -- or late fifties at the earliest," he admitted sheepishly. "Ch -- Dad, I don't really know anything about cars. I wouldn't be able to fix it if anything went wrong, and I couldn't afford a mechanic..." "Really, Bella, the thing runs great. They don't build them like that anymore." The thing, I thought to myself... it had possibilities -- as a nickname, at the very least. "How cheap is cheap?" After all, that was the part I couldn't compromise on. "Well, honey, I kind of already bought it for you. As a homecoming gift." Charlie peeked sideways at me with a hopeful expression. Wow. Free. "You didn't need to do that, Dad. I was going to buy myself a car." "I don't mind. I want you to be happy here." He was looking ahead at the road when he said this. Charlie wasn't comfortable with expressing his emotions out loud. I inherited that from him. So I was looking straight ahead as I responded. "That's really nice, Dad
come true. You deserve it. And to Alistair and Jessica, from Seven Years to Sin , who inspired me to write Gideon and Eva's story. I'm so glad the inspiration struck twice! 1 "We should head to a bar and celebrate." I wasn't surprised by my roommate's emphatic pronouncement. Cary Taylor found excuses to celebrate, no matter how small and inconsequential. I'd always considered it part of his charm. "I'm sure drinking the night before starting a new job is a bad idea." "Come on, Eva." Cary sat on our new living room floor amid a half-dozen moving boxes and flashed his winning smile. We'd been unpacking for days, yet he still looked amazing. Leanly built, dark-haired, and green-eyed, Cary was a man who rarely looked anything less than absolutely gorgeous on any day of his life. I might have resented that if he hadn't been the dearest person on earth to me.
(an animal act? clowns? acrobats? jugglers?) 28. Are you good at juggling? What makes you think so? 29. Do you like aerobics? Are you good at it? Do you know anybody who is? 30. Would you like to perform in a circus? 31. Do you know anybody who might become a good clown? What must a clown be good at? 32. Have you ever played sport regularly? What training classes do you go to and how often? What sport would you like to play and why? 33. Have you ever taken part in sport competitions? When, where and what were the results? 34. Are sports days held at your school? 35. What sports events do you watch on TV? 36. Do you read the sports page in a paper? Do you watch/listen to sports news? Could you tell us the latest sports news? 37. Who is the best athlete in your class? 38. Who is your favourite athlete? What do you know about him? 39. What sports events are popular in Estonia? How many Estonian Olympic gold medalists can you name? 40
J: - Of course! Besides, we have a swimming-pool, a bar and a hairdressing saloon. H: - Great! And what about breakfast? J: - Breakfast is served from 7 till 10. H: - Perfect! Thank you! Good-bye! J: - Bye! See you! THE COST OF LIVING MRS. BROWN: Really, the cost of living seems to be going up all the time. MR. BROWN: Perhaps it'll soon begin to come down. MRS. BROWN: I don't think so. This week sugar and flour are up again. MR. BROWN: Never mind, dear. As long as you don't run into debt, I don't mind. MRS. BROWN: But I mind. The housekeeping money you give me isn't enough nowadays. I can't make both ends meet. You'll have to give me more. MR. BROWN: Why don't you economise? MRS.BROWN: Well, I'm as careful as I can be. Nobody could say I'm extravagant. MR. BROWN: No; but you get things we could do without. MRS. BROWN: What do you mean? MR. BROWN: Well, what about that new dress you got last week? MRS
CHANGE YOUR LIFE How to Unlock Your Full Potential for Success and Achievement B R I A N T R AC Y JOHN WILEY & SONS, INC. ccc_tracy_fm_i-xviii.qxd 7/7/03 3:22 PM Page iv Copyright © 2003 by Brian Tracy. All rights reserved. Published by John Wiley & Sons, Inc., Hoboken, New Jersey. Published simultaneously in Canada. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive,
Or give him anything but plague and torment. MARIANE I think . . . MADAME PERNELLE O dearie me, his little sister! You're all demureness, butter wouldn't melt In your mouth, one would think to look at you. Still waters, though, they say . . . you know the proverb; And I don't like your doings on the sly. ELMIRE But, mother . . . MADAME PERNELLE Daughter, by your leave, your conduct In everything is altogether wrong; You ought to set a good example for 'em; Their dear departed mother did much better. You are extravagant; and it offends me, To see you always decked out like a princess. A woman who would please her husband's eyes Alone, wants no such wealth of fineries. CLEANTE But, madam, after all . . . MADAME PERNELLE Sir, as for you, The lady's brother, I esteem you highly, Love and respect you. But, sir, all the same, If I were in my son's, her husband's, place, I'd urgently entreat you not to come Within our doors. You preach a way of living
Kordamine inglise keele eksamiks A 1.1 Read the text and answer the questions below. Dear Mary-Alice, It's been ages since I last wrote to you, isn't it weird? Yes, so it is, but, I do have a certain reason. Do you remember Sir Thom of the Minquettes'? That fine young man with fascinating blue eyes... Oh, my sweet Mary, you will never guess what happened yesterday! It was about seven o'clock in the evening when Lillian called me out for a walk you know I can't say `no' to my little sis. Anyway we went to the forest near the Swan Lake and, believe it or not, got lost! Awful
principles work in other cultures. or for them. Reader's Reports have New insights are derived from the become the most popular feature of research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges Editorial Assistant: Christina Manfroni Executive Marketing Manager: Wendy Gordon Production Supervisor: Liz Napolitano Editorial Production Service: Modern Graphics, Inc. Manufacturing Buyer: JoAnne Sweeney Electronic Composition: Modern Graphics, Inc. Interior Design: Modern Graphics, Inc. Photo Researcher: Rachel Lucas Cover Design: Joel Gendron For related titles and support materials, visit our online catalog at www.pearsonhighered.com Copyright © 2009, 2001 Pearson Education, Inc. All rights reserved
5 obsolete 4 1 I've asked you time and time 3 1 There's a strong resemblance again to keep the noise down. between Paul and Joe. 1D Sporting origins page 67 2 She recognised him at once. 2 Phobias can be genetically 3 He's working at his father's shop inherited. 1 1 staunchly / resolutely for the time being. 3 When it comes to politics, 2 By and large 4 They'll be here any moment now. Edward and his dad have a lot in 3 swiftly 5 Everybody makes mistakes once common. 4 loosely in a while
Kirjapraktika Portfoolio 2013 1. Poems Sea Warm, Cool Moving, Waving, Feeding Part of my happy dream Life Life Long, Hard Exiting, Full-filling, Never-ending Funny, Weird, Mad, Painful Trying, Hurting, Haunting Sad, Irrefutable Death 2
e 3 make a killing 2 1 B 2 C 3 D f 8 tighten your belt 3 1 T 2 F 3 F 4 T 5 F 2F Discussing pros and cons g 1 put aside page 17 h 7 be well off 4 1 500,000 Britons live abroad for part of the year. 1 1 You have to admit that ... i 10 splash out (on something) 2 But wouldn't you admit that ... j 9 be hard up 2 There are 1,300,000 Britons living in Australia. 3 Well, look at it this way. 4 1 The skiing holiday was great but 3 There are 750,000 Britons living 4 Just think about ...
Use between two and five words, including the word given. 1 Students at university are allowed to miss some lessons. (may) Students at university ________________________________________________________. 2 It is a good idea for you to write her a letter. (should) You ________________________________________________________ a letter. 3 It is necessary for me to lose weight. (must) I ________________________________________________________. 4 Only people who are sixteen can take part in the competition. (have to) You ____________________________________________________ to take part in the competition. 5 You mustn't go to school without your books. (need) You ________________________________________________________ to school. 6 It is not necessary to book seats before we go. (have to) We ________________________________________________________ book seats before we go. 7 It was impossible to stay indoors. (couldn't)
"Go on," he said. "Sit down." She lowered herself back slowly into the chair, watching him all the time with those large, bewildered eyes. He had finished the second drink and was staring down into the glass, frowning. "Listen," he said. "I've got something to tell you." "What is it, darling? What's the matter?" He had now become absolutely motionless, and he kept his head down so that the light from the lamp beside him fell across the upper part of his face, leaving the chin and mouth in shadow. She noticed there was a little muscle moving near the corner of his left eye. "This is going to be a bit of a shock to you, I'm afraid," he said. "But I've thought about it a good deal and I've decided the only thing to do is tell you right away. I hope you won't blame me too much." And he told her. It didn't take long, four or five minutes at most, and she say very still through it
tips and useful language notes Book 1 Anne Seaton · Y. H. Mew Three Watson Irvine, CA 92618-2767 Web site: www.sdlback.com First published in the United States by Saddleback Educational Publishing, 3 Watson, Irvine, CA 92618 by arrangement with Learners Publishing Pte Ltd, Singapore Copyright ©2007 by Saddleback Educational Publishing. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without the written permission of the publisher. ISBN 1-59905-201-6 Printed in the United States of America 13 12 11 10 09 08 07 9 8 7 6 5 4 3 2 1 Introduction Grammar is a very old field of study. Did you know that the sentence was first divided into subject and verb by Plato,
Edulugude võistlus Success-story competition „Small Town Inhabitants – Educated or Uneducated People“ To begin with, my childhood was quite ordinary, I spent a lot of time in my country home, spending most of my time playing. I have been raised by my mother. As I grew older, I got more and more interested in different things. At one point it occured to me that when I want to be successful in some field, then I really have to educate myself in that filed.When my friends have characterised me then they have mainly mentioned that I am an active person, who has been successful in different fields. I still do not think I am succesful because it is a really complicated definition, but I know that I have succeeded in doing several things. For me the key is my so called success has been that when dealing with a particular thing I have tried to delve into the subject as deep as possible. Firstly, when we are talking about success and asking the question who is a succesful person, we h
, and to justify action to resolve the complaint. - Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions. - Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help. SAMPLE LETTER Dear Sir or Madam, I am writing to make a complaint/ to complain about the clothes I bought from your online shop a few days ago. There are several aspects of my purchase that I am not satisfied with. The first thing I would like to draw your attention to is the shipping cost, which appears to be much higher than given on your webpage. My second concern has to do with the quality of the clothes as one of the items has obvious defects on it. To make things worse, you seem to have jumbled up the sizes I ordered because none of the clothing items really fits me.
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation
Yours sincerely, Mary Stevens Ametlik kiri, kui saaja nimi ei ole teada 5th September, 2011 Dear Sir/Madam, ----------------------------------------------- Yours faithfully, James Robbins Linking words to list points: also, furthermore, in addition, moreover To make questions: I would like to know if, I would be grateful if you could, do you have any idea, I wonder, could you suggest, I would be interested to know, could you please tell me, would you please specify, could you please inform me Application for a job Opening: I am writing in response to your advertisement in....for.... I am very interested in applying for this position, I am writing with regard to your advertisement for.., I am writing with reference to your advertisement in..., I would like to apply for the post/job/position of... which I saw advertised in... Closing: I hope you will consider me for the job, I look forward to hearing from you as
on a trip. "Would you like to come to Bath with us, Catherine?" asked Mrs Allen. Of course Catherine wanted to go because her life had been quite sheltered until that moment. Bath was a resort for the wealthier members of British society, so it was a new world for Catherine. The life there differed from the one back at home. "How uncomfortable it is," whispered Catherine, "not to have a single acquaintance here" "Yes, my dear," replied Mrs. Allen, with perfect serenity, "it is very uncomfortable indeed." In Bath, Catherine met a young clergyman Henry Tilney. "Have you been long in Bath, madam?" "About a week," replied Catherine, trying not to laugh. "Really!" with affected astonishment. "Why should you be surprised, sir?" "Why, indeed?" said he, in his natural tone "but some emotion must appear to be raised by your reply, and surprise is more easily assumed, and not less reasonable than any other."
' · I'm tired of waiting for you. I want to leave, but something about you keeps pulling me back in. · The difference between physical attraction & love is the ability to see the same person at their best and at their worst. · If it's not meant to be... then just turn around, leave, & move on. It may not be what you want, but this shit is not what you deserve. · If you love somebody and you want to be with them, then go get them. Deal with the mess later. · Dear haters, for God's sake, breathe that fucking air and live your own life! · I'm the type of girl who will try her best to get over you, but I just end up falling even harder. · Don't think too much. Just stop, close your eyes, and follow your heart. I guarantee you it knows the way. · Life is a bitch, pain is a whore, and problems are the motherfuckers who won't leave me alone. · It's either you love me, or you don't. So make up your mind.
I've already used his advice to go spear shing on remote islands and ski the best hidden slopes of Argentina. Simply put, do what he says and you can live like a millionaire." --Albert Pope, derivatives specialist at UBS World Headquarters "Reading this book is like putting a few zeros on your income. Tim brings lifestyle to a new level--listen to him!" --Michael D. Kerlin, McKinsey & Company consultant to Bush-Clinton Katrina Fund and a J. William Fulbright Scholar "Part scientist and part adventure hunter, Tim Ferriss has created a road map for an entirely new world. I devoured this book in one sitting --I have seen nothing like it." --Charles L. Brock, chairman and CEO of Brock Capital Group; former CFO, COO, and general counsel of Scholastic, Inc.; and former president of the Harvard Law School Association "Outsourcing is no longer just for Fortune 500 companies. Small and mid-sized rms, as well as
Formal letter Dear Sir/Madam, I am writing in order to complain about a situation which happened on 26th of September, when I was dining at the Babyback Ribs &Bbq restaurant. To start from the beginning, at first when we entered the restaurant there was no-one to serve us. Then, when we had waited for a long time a young girl came to us and asked us if we had a table booked, we answered that we did not and so we were given the menus and lead to available seatings. When we had decided what to have there was once again no-one to serve us and when the waitress finally showed up she could not answer our questions about the specifics of the menu. Finally we came to a conclusion that I would take the french fries, but without jalapeno, which I especially accentuated. After 15 minutes of more waiting the dishes arrived, but there was still jalapeno in my food. I was really disappointed and took the dish back, saying it was not what I ordered. The waitr
Shops and Shopping Task 1. Underline the most suitable word or phrase. a) That new clothes shop has a lot of very good bargains/sales. b) On Saturday morning the High Street is full of customers/shoppers. c) It costs £9, so give her £10, and she'll give you £1 change/rest. d) I don't go to that supermarket because it's a bit priced/pricey. e) You cannot return goods without the original recipe/receipt. f) Supasoft Soaps are for sale/on sale here. g) A carrier bag is free with each buyer/purchase over £10.
Formal Informal Opening We would be honoured if you, I wish to I'm writing to invite you to, Why don't you remarks cordially invite you to, Your presence is come and spend some time, Please come required at, You are invited to attend, etc. to, I'd love it if you could come to, etc. Closing We should be grateful if you could inform I love to see you again, I hope you'll be remarks us, We hope to see you, Please indicate able to make it, Please let me know as whether you will be able to attend, etc. soon as possible, I'm looking forward to, etc. Accepting an invitation Formal Informal
Report To:headmaster From:Liis Subject: Suggested improvements Date:2nd May 2011 The purpose of this report is to comment on conditions in the college and to make recommendations for possible improvements. Although conditions are generally good, there are one or two problems. Firstly, in large classes, there is not much desk space. Secondly, the classrooms tend to be darl, especially in the winter months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was mis
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
have remained rare and isolated phenomena, since conditions were most likely not yet favorable for a widespread flowering to occur. One day, however, a critical threshold was reached, and suddenly there would have been an explosion of color and scent all over the planet – if a perceiving consciousness had been there to witness it. Much later, those delicate and fragrant beings we call flowers would come to play an essential part in the evolution of consciousness of another species. Humans would increasingly be drawn to and fascinated by them. As the consciousness of human beings developed, flowers were most likely the first thing they came to value that had no utilitarian purpose for them, that is to say, was not linked in some way to survival. They provided inspiration to countless artists, poets, and mystics. Jesus tells us to contemplate the flowers and learn from then how to live
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