I am writing to apologise for the delivery time and for sending you the cracked figure. I think it had cracked by the time of delivery. I absolutely understand that when the figure arrived three weeks from ordering, was too late for You and I sincerely apologise for that. Our company must also apologise for the misunderstanding about the message You had chosen to be engraved on the gold plaque. By accident we sent You a wrong figure, but You can be sure that it will never happen again. I hope that this incident will not deter You from using our mail order company in the future. To make up the inconvenience caused, we are sending You a new china figure and giving you a full refund. Yours faithfully, John Jones John Jones Director of the China Figures Company
LETTER OF APOLOGY Opening remarks: I am writing to apologise for/ I must apologise for/ Please accept my sincerest apologies for/ How can I apologise enough for .... , etc. Making amends: Please allow me to offer/ suggest .... As compensation (for) ... I insist on + ing form to make up your inconvenience/ loss, etc. Closing remarks: Once again, sincerest apologies for/ I hope you will accept my apologies/ I hope my apologies will be/ are accepted, etc. I hople you will forgive/overlook this regrettable error. THANK YOU LETTER Opening remarks:I am writing to thank you for.../ I am very grateful to you for .. Giving reasons for your positive experience:I am pleased that .../ One of the best things.../It has helped me a great deal Closing remarks: Once again, many thanks... NB! Thank twice! LETTER OF APPLICATION Opening remarks: I am writing to apply for the position /post of .... as advertised in..../ I am wr...
ENDING:I hope my advice helps. Hope thing convenience(esimeselvõimalusel)..i get better. Let me know what happens. person again look forward to hearing from you. Making a complaint-kaebus Reason for writing MAKING AN APOLOGY RECOMMENDATION Complaint with Reason for the apology Reason for writing justification(põjendusega) Reasons to explain the upset causet Recommendation( qualities with Closing remarks express understanding to make up examples , justificatioN.- omadused
Apologies · We have probably all been in a situation when we know have behaved badly towards someone, but pride has made us slow to apologise. As the British pop singer Elton John put it on one of his songs, it is often the case that ,,sorry seems to be the hardest word." Of course when we do manage to make a sincere apology-it can quickly reduce the hurt or resestment felt by the person we have behaved badly towards. In the words of the Canadian cartoonist Lynn Johnston "An apology is the superglue of life-it can repair just about anything". However a recent survey suggests that in Britain the word ,,sorry" is being used in various situations where it doesn't have the traditional purpose of expressing regret for something a person has said or done
difficult to follow, etc. Application for a job Opening I am writing with regard to your advertisement. I would like to apply for the post of. remarks Closing I would appreciate a reply at your earliest convenience. I look forward to meeting you. remarks Please contact me regarding any queries you may have, etc. Letters of apology Formal Informal Opening Unfortunately I must apologize for ... I hope you will understand when I say that. remarks Please accept my sincerest apologies What can I say except I'm sorry that ... I for... How can I apologize enough certainly owe you an apology as I ... I'm so for... I must apologize profusely for ..., sorry if I upset you in any way. I find it very etc
that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully, Rainar Kaegas
annoying. It surprised me because your advertisement said that you have private bathrooms. Furthermore, the food in the restaurant was horrible. It was cold and tasted awfully. I had to wait for two hours for the waitress to bring me my meal. It was really unpleasant and unlike the "5 star restaurant" you advertised. I am very disappointed indeed. I would like a full refund for the cost of my cruise as well as an apology for the appalling conditions. I hope to hear to hear from you regarding this matter as soon as possible. Yours faithfully, John Smith
stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They were very dangerous for children. The beautiful China Figure turned out to be an awful cracked figure. As you can imagine, I am very disappointed. I didn't expect to be betrayed by your company and now I feel I am entitled to a refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfully, Kätlin P.
it, a receptionist treated me very rudely. Secondly, the choice of food served at the hotel restaurant was very limited. There were hardly any traditional Spanish dishes, although your travel agent said that holidays at Oceanic Hotel is a perfect opportunity to try delicious Spanish cuisine. I am also extremely disappointed with the coach tour that you advertised in your leaflet. The tour was organized, however, no guide was provided. I expect a full refund of my holidays and an apology for your not fulfilling the promises given by your tourist office. I hope you will consider my complaints as soon as possible. I am looking forward to hearing from you. Yours faithfully xxx
Sentences 1) After his father's death Charles became withdrawn and was in complete denial for months. Pärast oma isa surma muutus Charles endassetõmbunuks ja oli kuid täielikus eituses. 2) Even months of persuation couldn't make Maria change her mind. Isegi kuude pikkune veenmine ei suutnud Maria meelt muuta. 3) Anna was desperate for recovering from chickenpox. Anna oli tuulerõugete vabanemisest meeleheitel. 4) It was hard for Maria to accept the boys' apology since they had scared her to death. Marial oli raske poiste vabandust vastu võtta, sest nad olid ta surnuks ehmatanud. 5) Ken made such a big deal out of the situation and it was hard for him to get over it. Ken tegi olukorras sääsest elevandi ning tal oli raske sellest üle saada. 6) After years of suffering under an eating disorder Maria's dietician helped her start eating healthy again.
,, I can't understand, if children doesn't have anything else but burn thing to do anymore!" said literature teatcher Kirsi Rannaste. Her statement was justified because few weeks later another incident took place. This time they were burning potato chips. In Viimsi Secondary School middle school students does not have any respect towards their theachers nor anybody else. When someone accidentaly runs into you, then you shouldn't wait for apology. More likely you get to hear some insulting words. When canadian Jody Mann, a Practical English teacher in Viimsi School, first started to work in Viimsi, he had a unpleasant incident with three 7th grade student. ,,I came out from class and started to walk along the hallway to teachers room when I saw three boys playing footbag. Just when was I passing them, footbag flew towards me. So I tried not to let it fall but eventually it happened." said Mann. ,,Those boys got so angry at me. They
He was able to freely roam the network, and stole several files, including the source code of the International Space Station. According to NASA, the value of the documents stolen by James was estimated at around $1.7 million. James explained that he downloaded the code to supplement his studies on C programming, but contended, "The code itself was crappy. James was sentenced to six months house arrest and probation until the age of eighteen, and was required to write letters of apology to NASA and the Department of Defense. He was also banned from using computers for recreational purposes. On May 18, 2008, James was found dead in his shower with a self-inflicted gunshot wound to the head because Secret Service agents accused him of being part of the conspiracy responsible for the largest identity theft in U.S. history. In a five page suicide note, James wrote that he was innocent, but was certain federal officials would make him a scapegoat.
ACCOUNT correct Ex1. Listened to, keep, provide, accept, Ex3. Knew, have, guess, come up with, provide, corroborated, differ arrived at Ex2. Conflicting accounts, blow-by-blow account, Ex4. Simple, long-term, wrong, only, obvious, clear account, fascinating account, graphic definite account, full account APOLOGY Ex3. Faithful, eye- witness, hair-raising, Ex1. Expect, owe, give, demanded, make, offered humorous, sketchy, moving Ex2. Sincere, full, formal, belated, heartfelt, ACTION profound, public, abject Ex1. Demanding, explain, put...into, take, swing Ex3. Letter, full, way, words into, condone APPROVAL Ex2. Prompt, whatever, drastic, disciplinary, joint, Ex1
3) Letter of complaint Begin: I am writing to complain about …; I am writing to draw your attention ...; I am writing to you in connection with ... (e.g. appalling treatment/service) I enclose a copy of … Replace the item (do not use the word "thing") I feel disappointed with the way I have been treated (gives you plus points for the use of Passive) I demand a full refund ... Closing line: I hope the matter will be resolved. I look forward to your … 4) Letter of apology Begin: I am writing to apologise for … Closing line: (apologize one more time) Once again, I hope you will accept my apologies /or/ will be accepted (gives you plus points for the use of Passive) 5) Letter of invitation Begin: I am writing to invite you ...; We would be honoured if you... I have included some directions ... (if it is necessary to direct someone somewhere) Closing line: (please indicate whether you will be able to attend) We would be grateful if you could …
This was quite dangerous and could have caused an accident. In addition, it overlooked an unattractive car park in contrast to the `great view' you advertised. Finally, the kitchen was poorly equipped and a lot of essential items were missing, such as plates and saucepans. Consequently, I felt I could not stay any longer and returned home after three days. As you can imagine, I am quite disappointed. I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfully, Sally Brown Kallis Härra/Proua Kirjutan teile, et kaevata puhkus korteri üle, mille ma rentisin teilt 15 august. Ma usun, et teie kuulutus oli eksitav väga mitmel viisil. Esiteks, korter polnud mitte mingil moel ruumikas. Toad olid kitsad ja ruumi hoiustamiseks oli väga vähe. Ning vahemaa rannast oli kümme korda suurem kui te väitsite. Edasiseks oli rõdu käepide katki
storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident. In addition, it overlooked an unattractive car park in contrast to the ,,great view" you advertised. Consequently, I felt I could not stay any longer and returned home after 3 days. As you can imagine, I am quite disappointed. I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfull allkiri Liis Ostnik permission Dear Mr Cox, I'm writing on behalf of the students to ask permission to hold a party at the college at the end of term. We would be grateful if you would allow us to hold the party in the main hall on 30th May from 8pm to 11pm. We plan to have a disco and some refreshments. Melanie Clark is making the
.. 7 I'm looking forward to hearing from you ... 8 I look forward to meeting you. 9 I am writing with regard to the advertisement ... 10 How about getting together next Friday instead? 11 Pop in for a chat some time soon ... 12 You've been very helpful ... 13 Well, I must leave now ... 14 By the way, I've got to tell you ... 15 I regret to inform you that ... 16 It is with great happiness that I congratulate you on your engagement ... 17 Please accept my sincere apology ... 18 Write back soon! 19 Keep in touch. 20 You are cordially invited to attend... TASK 3 Read the two models and find out which model: 1. uses an impersonal style 2. uses examples of the Passive voice 3. uses short forms 4. includes only facts 5. includes examples of colloquial English 6. uses a short, zappy style 7. omits pronouns 8. includes formal language MODEL 1 Dear Madam, I'm writing on behalf of "World Travel" in response to your request for information on
Opening: I was delighted to receive your letter, I would be glad to attend, I am writing to accept your kind invitation Closing: I look forward to seeing you Refusing an invitation Par.1 opening remarks, thanks for invitation Par.2 refuse invitation, giving reasons Par.3 closing remarks , thank person again Opening: It will be impossible for me to attend, I am afraid I have to refuse due to... Closing: I am sorry to miss the opportunity of Letters of apology Par.1 - reason for the apology Par.2 - reasons to explain the inconvenience caused Par.3 apologise again, promise to make up for the situation Opening: I am writing to apologise for, I must apologise for, please accept my sincere apologies for Closing: I hope you will accept my apologies, I hope my apologies were received Letters of complaint Par.1 reason for writing Par.2 complaints with justification Par.3 closing remarks Opening: (mild) I am writing to complain about/on the subject of/regarding/because of.
Soon Eleanor and her father General Tilney invited Catherine to visit their home in Northanger Abbey. "Can you, in short, be prevailed to quit this scene of public triumph and oblige your friend Eleanor with your company in Gloucestershire?" Catherine accepted the invitation delighted with having a chance of visiting a real abbey and also spending more time with Henry Tilney. Before Catherine left, Isabella told her that John was going to propose to her but Catherine asked Isabella to write an apology letter to her brother, telling that this was a misunderstanding. Henry's older brother, captain Frederick Tilney arrived in Bath. Isabella immediately noticed the captain and despite her engagement with James, started flirting with him. Catherine soon noticed something weird going on between Isabella and the captain. She spoke to Henry Tilney on the subject, regretting his brother's evident partiality for Miss Thrope, and entreating him to make known her prior engagement.
· Irony: originally referred to lying, only after Socrates did it come to have the meaning that it has today. Xanthippe- bad temper, Socrates wife · Taught in the Agora (marketplace) · Taught in the aristocratic youths of Athens including Plato and Alcibiades · Claimed to consult his daimon when he needed the answer to some question Was put on trial for introducing new gods and corrupting the young. (280-220 people found him guilty, 340-160 people asked Apology) Dialectics According to Aristotle, Zeno of Elea was the first dialectician (reductio ad absurdum) - Socratic Dialectics: In the course of a dialogue the truth will come out. Two opposed points of view can be synthesized, retaining the positive element, the truth, of each proposition. - Historical Dialectics: A society carries within it the seeds of its own destruction. As a
*Half of life is fucking up - the other half is dealing with it. *I'm not going to apologize for it, cause the truth is I'd do it again. *I am who I am today because of the choices I made yesterday. *WHATEVER HAPPENS, HAPPENS FOR A REASON! *At times I wish I could change the past....but sometimes the past changes you. *If you obey all the rules, you'll miss all the fun. *It takes a couple seconds to say Hello, but forever to say Goodbye. *Never ruin an apology with an excuse. *For every minute you are angry, you lose sixty seconds of happiness. *Play fair. Don't hit people. Say u're sorry when u hurt somebody. *...every seconds like a minute,every minutes like a day,when you're far away... *Hold, hold me for a while I know this won't last? forever So hold, hold me tonight Before the morning takes you away... *Don't force me to live, don't force me to die... just let me be happy. *Armastus on nagu lke, paar keppi ja ta leegitseb jlle.
Everything nourishes what is strong already. But if it be only a slight, thin sort of inclination, I am convinced that one good sonnet will starve it entirely away." Darcy only smiled; and the general pause which ensued made Elizabeth tremble lest her mother should be exposing herself again. She longed to speak, but could think of nothing to say; and after a short silence Mrs. Bennet began repeating her thanks to Mr. Bingley for his kindness to Jane, with an apology for troubling him also with Lizzy. Mr. Bingley was unaffectedly civil in his answer, and forced his younger sister to be civil also, and say what the occasion required. She performed her part indeed without much graciousness, but Mrs. Bennet was satisfied, and soon afterwards ordered her carriage. Upon this signal, the youngest of her daughters put herself forward. The two girls had been whispering to each other during the whole visit, and the result of it was, that the youngest should tax Mr.
Promising is a closely related example: If I utter (1) insincerely, having no intention of paying you your money, it is an infelicitous promise. For that matter, if I shout (1) to you across a crowded room, and you cannot hear me, that is an infelicity of a different sort. There are borderline cases as between strongly constitutive and regulative rules. What if I utter (4), but in a flauntedly unrepentant, jeering, sneering tone? Is that a grievously infelicitous apology, or no apology at all? Austin (1962) was greatly concerned to emphasize the multifariousness of infelicity. An utterance can go wrong in any one of any number of quite different ways. It can be an ill-advised move in a game, as when one utters (6) because one has miscalculated the odds. Or it may be insincere. Or one may lack the standing or authority to perform an act of the kind intended. Or it may be very rude. Or it may be made too softly and go unheard. Or it may
inch of it. Even the women's locker room was like something out of a science fiction movie. But my awe was totally eclipsed by Gideon himself when I finished changing into my workout clothes and found him waiting for me out in the hallway. He'd changed into long shorts and a tank, which gave me my first look at his bare arms and legs. I came to an abrupt halt and someone coming out behind me bumped into me. I could barely manage an apology; I was too busy visually devouring Gideon's smokin' hot body. His legs were toned and powerful, flawlessly proportional to his trim hips and waist. His arms made my mouth water. His biceps were precisely cut and his forearms were coursing with thick veins that were both brutal looking and sexy as hell. He'd tied his hair back, which showed off the definition of his neck and traps, and the sculpted angles of his face. Christ. I knew this man intimately
I could feel the hurt and shock on my face. My empty hands stung. "I'm... sorry... Edward," I whispered. I knew he could hear. "Give me a moment," he called, just loud enough for my less sensitive ears. I sat very still. After ten incredibly long seconds, he walked back, slowly for him. He stopped, still several feet away, and sank gracefully to the ground, crossing his legs. His eyes never left mine. He took two deep breaths, and then smiled in apology. "I am so very sorry." He hesitated. "Would you understand what I meant if I said I was only human?" I nodded once, not quite able to smile at his joke. Adrenaline pulsed through my veins as the realization of danger slowly sank in. He could smell that from where he sat. His smile turned mocking. "I'm the world's best predator, aren't I? Everything about me invites you in -- my voice, my face, even my smell. As if I need any of that!" Unexpectedly, he was on his feet, bounding away, instantly
deal. Later, before the contract is signed, the used-car manager says that the sales- person's estimate was $400 too high and reduces the trade-in allowance to its ac- tual, blue-book level. The customer, realizing that the reduced offer is the fair one, accepts it as appropriate and sometimes feels guilty about trying to take advantage of the salesperson's high estimate. I once witnessed a woman provide an embar- rassed apology to a salesman who had used the last version of low-balling on her- this while she was signing a new-car contract giving him a huge commission. He looked hurt but managed a forgiving smile. No matter which variety of low-balling is used, the sequence is the same: An advantage is offered that induces a favorable purchase decision. Then, sometime after the decision has been made, but before the bargain is sealed, the original pur-
disappotnted'l believe passengers Asyou canimagine'lwasextremely thatI am entitled'toat leasta partialrefundand written Cont P 42(T can bedealt with pro ptly I hopethatthrsmatter apology' faithfullY' Yours , iapescript?oi iou tp +ri- seep' 4zti) ixercise ltmLaurte ,sr.anrefertop'197oftheS'sbookforthesametapes 41(T) '8
disappotnted'l believe passengers Asyou canimagine'lwasextremely thatI am entitled'toat leasta partialrefundand written Cont P 42(T can bedealt with pro ptly I hopethatthrsmatter apology' faithfullY' Yours , iapescript?oi iou tp +ri- seep' 4zti) ixercise ltmLaurte ,sr.anrefertop'197oftheS'sbookforthesametapes 41(T) '8
disappotnted'l believe passengers Asyou canimagine'lwasextremely thatI am entitled'toat leasta partialrefundand written Cont P 42(T can bedealt with pro ptly I hopethatthrsmatter apology' faithfullY' Yours , iapescript?oi iou tp +ri- seep' 4zti) ixercise ltmLaurte ,sr.anrefertop'197oftheS'sbookforthesametapes 41(T) '8
disappotnted'l believe passengers Asyou canimagine'lwasextremely thatI am entitled'toat leasta partialrefundand written Cont P 42(T can bedealt with pro ptly I hopethatthrsmatter apology' faithfullY' Yours , iapescript?oi iou tp +ri- seep' 4zti) ixercise ltmLaurte ,sr.anrefertop'197oftheS'sbookforthesametapes 41(T) '8
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