Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Letter of complaint". Need materjalid aitavad sul teemat sügavamalt mõista.
catalogue, jeans, order, here, goods, them, seen, there, sent, size, ones, deliver, shirt, purchase, kuusk, 18th, dear, inform, bought, pair, disappointed, whose, country, brand, local, store, secondly, quality, contrary, broken, available, sizes, wrong, black, blue, even, thought, including, price, cheaper, quite, late, delivery, refundDear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper. Although your advertisement claimed that the jeans were excellent quality, the zip was broken. The problems do not stop here. You sent me a wrong size. Furthermore, the free T-shirt was missing. In conclusion, I would like another pair of black jeans, not blue ones as you sent last time otherwise I will have to take the matter further.
1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1 placed earlier this week ... 4. ... thus, I recommend that you accept this advice on the matter. I am pure that the suggestion offered is the best solution. Please let me know if this was helpful. Yours sincerely, Lee Jones 5. ... I would appreciate a reply at your earliest convenience. I look forward to meeting you to discuss employment opportunities. Yours faithfully, Nicole Porter Paragraph Plan for Letters · salutation
free or I have to pay for the food? I would like to know where exactly the summer camp will take place. Also, I wonder how long my working day is and the date it will start. Finally, I am interested in the way wages are paid. I look forward to hearing from you. Yours sincerely, Mari Mets 20th February, 2015 Dear Sir/Madam, I am writing to you regarding the clothes I bought in your online shop on 15 th February,2015. When I received the package I was quite disappointed as there are several problems. On your web page it was said if you buy clothes or items for 100 € then you do not have to pay the shipping cost, but the bill includes it. The quality of the clothes is below the standard. The jacket that I bought has a broken zip and the jeans miss a button. Also, the sports bag’s strap is missing. Finally, the boots are of the wrong size. I ordered size 39 but I got size 41. I insist that you replace all the items. However, if this is not the policy of the
Shops and Shopping Task 1. Underline the most suitable word or phrase. a) That new clothes shop has a lot of very good bargains/sales. b) On Saturday morning the High Street is full of customers/shoppers. c) It costs £9, so give her £10, and she'll give you £1 change/rest. d) I don't go to that supermarket because it's a bit priced/pricey. e) You cannot return goods without the original recipe/receipt. f) Supasoft Soaps are for sale/on sale here. g) A carrier bag is free with each buyer/purchase over £10. h) If you pay cash, we can give you a 10 per cent cutting/discount. i) How much did you pay/spend for your new shoes? j) This is a good shoe shop, but the costs/prices are very high. Task 2. Rewrite each sentence so that it includes the word given in capitals. a) I can't manage to see what the price is. Let's ask MAKE
I'd urgently entreat you not to come Within our doors. You preach a way of living That decent people cannot tolerate. I'm rather frank with you; but that's my way-- I don't mince matters, when I mean a thing. DAMIS Mr. Tartuffe, your friend, is mighty lucky . . . MADAME PERNELLE He is a holy man, and must be heeded; I can't endure, with any show of patience, To hear a scatterbrains like you attack him. DAMIS What! Shall I let a bigot criticaster Come and usurp a tyrant's power here? And shall we never dare amuse ourselves Till this fine gentleman deigns to consent? DORINE If we must hark to him, and heed his maxims, There's not a thing we do but what's a crime; He censures everything, this zealous carper. MADAME PERNELLE And all he censures is well censured, too. He wants to guide you on the way to heaven; My son should train you all to love him well. DAMIS No, madam, look you, nothing--not my father Nor anything--can make me tolerate him.
effects in new technologies, such as of persuasion. persuasion resulting from on line banner ads and the subliminal presentation o Twice as many Reader's Reports- first-person accounts in which readers of odors. of previous editions describe how e Increased coverage of how compliance they've seen a principle work on principles work in other cultures. or for them. Reader's Reports have New insights are derived from the become the most popular feature of research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges
is caused by the lack of experience and will eventually pass. In addition, I find myself a kind and caring person because I always want and agree to help people when needed. Furthermore, I really like reading. Sometimes I think that I read too much because I often mix fiction up with reality and in some cases it does not do me any good. As novels have such a great influence on me, I often misunderstand people in reality. Also, I quite often jump into conclusions. For example there was this awfully embarrassing situation that happened to me when I thought that General Tilney killed his wife. I was very ashamed of myself. To sum up, I lack of experience and am too keen on reading novels. This is what makes me so naïve and sometimes causes trouble. Even when I think I should read less I just cannot help it! I love fiction too much. So, I think that this is it, I do not have much to say anymore. Now you know what to expect from me. Henry Tilney My name is Henry Tilney
recommendation you wish to make. This requires an ability to emphasise certain facts and 'bury' others. However, all facts need to be linked to give a logical flow. This unit will give you language practice in this important aspect of producing written documents. Evaluation Exercise 1 Connectives Study the following two versions of the same text and decide which do you find easier to read and why? what is the difference between them? When the ICN equipment was first introduced, it was found to provide a flexible and advanced system. Its speed of operation was greater than comparable hardware then available. In recent months major faults have developed in the equipment. The local agent appears incapable of providing a reliable repair service. The system is regularly out of order for several days at a time. The makers have agreed to replace the system free of charge
must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs. Long says that Netherfield is taken by a young man of large fortune from the north of England; that he came down on Monday in a chaise and four to see the place, and was so much delighted with it, that he agreed with Mr. Morris
Forks. I loved Phoenix. I loved the sun and the blistering heat. I loved the vigorous, sprawling city. "Bella," my mom said to me -- the last of a thousand times -- before I got on the plane. "You don't have to do this." My mom looks like me, except with short hair and laugh lines. I felt a spasm of panic as I stared at her wide, childlike eyes. How could I leave my loving, erratic, harebrained mother to fend for herself? Of course she had Phil now, so the bills would probably get paid, there would be food in the refrigerator, gas in her car, and someone to call when she got lost, but still... "I want to go," I lied. I'd always been a bad liar, but I'd been saying this lie so frequently lately that it sounded almost convincing now. "Tell Charlie I said hi." "I will." "I'll see you soon," she insisted. "You can come home whenever you want -- I'll come right back as soon as you need me." But I could see the sacrifice in her eyes behind the promise. "Don't worry about me," I urged
I don't know what the word means. Look it up in a dictionary. 10 ____________________________________________________________________________________________ No, I don't like the Spice Girls. Marks: /10 Words, words, words 4 Complete these sentences using the correct form of the words below. There is one extra word which you do not need to use. aggressive nervous dull funny easy-going ambitious expensive usual experienced successful practical 1 She told a very ________________________ joke and everyone laughed. 2 She's a very ________________________ person. She will do anything to become famous. 3 They didn't give him the job because he was ________________________. He had never done anything like that before.
work at your see-front cafe. However, I also have some questions. For example how many hours is my work day long? Do I have to work at night too? I can work whenever necessary at night and during the day. This brings me to my next guestion: how much would a waiters earn? Furthermore, how many days a week I must be at work? Would it be possible to work on weekends too? I am also curious about meals, one they free for me or do I have to pay for them? I am looking forward to your response. Yours sincerely Mari Mets. 7 February 2014 Dear Sir/Madam I am writing to ask for information about your organization "WWF". I would like to know how I can help but I do not know if this organization operates in Estonia. If I would like join how much would it cost and how I can apply? I am a 16-year-old student and I study at Viljandi Gymnasium
8 I (like) the weekends. 9 Mario (play) football twice a week. 10 They (eat out) on Sundays. 2. Exercises: put the correct tense (simple present or present continuous) 1 We (always start) at nine. 2 I (think) he's away. 3 She (usually stay) with Barbie when we go to Chicago. 4 While the butter (melt), you (take) three eggs and (break) them into a bowl. 5 Scientists (believe) the weather (change). 6 I (not see) what the problem is. 7 Why (you look) at me like that. 8 Now I (understand) what she (want). 5 3. Exercise: Read what Sharon says about a typical working day and write what she did or didn't do yesterday: I usually get up at 7.30 and have a big breakfast
and I love that band. Thank you! Love, Regina b) invitation Mr. and Mrs. Kelli are pleased to invite you to the engagement party of their son Calvin James at Ammende Villa on Saturday 28 September. RSVP by 15 September. 1 Kirjapraktika Portfoolio 2013 c) postcard Hi Dad Being in Portugal has been amazing so far. Jeremy and I have seen so many wonderful things. We've been swimming almost every day. I have also enjoyed the vibrant night life they enjoy here, we went dancing last night. I only wish I could share more of it with you guys. I miss you all so much. Lots of love and kisses to everyone! Love Regina 3. Descriptions a) an object My bed in the dormitory is a bunk bed. It is a huge old light brown wooden piece of furniture. It
located. Finally, how much can I expect to earn? I look forward to hearing from you soon. Sincerely M.Mets Mart Mets (See the rubric at http://www.ekk.edu.ee/vvfiles/0/Inglise_keele_RE_I_vihik_demonstratsioonvariant.pdf) COMPLAINT LETTER Imagine you are the person receiving customers' letters of complaints. This helps you realise that the person reading your letter is a real human being with feelings, trying to do their job to the best of their abilities. Your letter should encourage them to respond positively and helpfully to the complaint. No matter how mad you feel, aggression and confrontation does not encourage a helpful reaction to complaints. Good complaints letters with the above features tend to produce better outcomes: - Concise letters can be understood quickly. - Authoritative letters - letters that are well written and professionally presented - have more credibility and are taken more seriously.
Harold McMillan articulated his now famous “winds of change” sweeping Africa. We had high hopes for Africa, for the Black race, that the insidious imposition of foreign rule on us, the looting of Africa’s natural resources by our colonial masters accorded us would be things of history. That is more than forty years ago. Unfortunately, the promise of independence has not been fulfilled. Today, Africa has become more desolate; there is more starvation, diseases and non-provision of essential services than when we got our independence. There are all kinds of wars in Africa than the rest of world put together. The majority of so-called Africans leaders want to stay in power until the day their bodies are put in the grave. Through buffoonery, utter mismanagement and downright stealing of the wealth of the masses, these leaders have so impoverished Africa that we are now nothing but a beggar continent. We beg for
Shakespeare was born and raised in Stratford-upon-Avon. At the age of 18 he married Anne Hathaway, who bore him three children: Susanna, and twins Hamnet and Judith. Between 1585 and 1592 he began a successful career in London as an actor, writer, and part owner of the playing company the Lord Chamberlain's Men, later known as the King's Men. He ap- pears to have retired to Stratford around 1613, where he died three years later. Few records of Shakespeare's private life survive, and there has been considerable speculation about such matters as his sexuality, religious beliefs, and whether the works attributed to him were written by others. Shakespeare produced most of his known work between 1590 and 1613. His early plays were mainly comedies and histories, genres he raised to the peak of sophistication and artistry by the end of the sixteenth century. Next he wrote mainly tragedies until about 1608, including Hamlet, King Lear, and Macbeth, con-
one day. No matter his expression, he was a knockout. "How about tomorrow after work?" I offered as a substitute. "If I make it through the day, that'll be worth celebrating." "Deal. I'm breaking in the new kitchen for dinner." "Uh..." Cooking was one of Cary's joys, but it wasn't one of his talents. "Great." Blowing a wayward strand of hair off his face, he grinned at me. "We've got a kitchen most restaurants would kill for. There's no way to screw up a meal in there." Dubious, I headed out with a wave, choosing to avoid a conversation about cooking. Taking the elevator down to the first floor, I smiled at the doorman when he let me out to the street with a flourish. The moment I stepped outside, the smells and sounds of Manhattan embraced me and invited me to explore. I was not merely across the country from my former home in San Diego, but seemingly worlds away. Two major metropolises-one endlessly temperate and sensually lazy, the
A century ago communication across any distance was dependent upon the telegraph or letters. No jets crossed the ocean, no television pictures enabled us instantly to see events in any part of the world, there were no worldwide telephone networks and no computers. It is just a short lifetime since humanity first travelled into space and discovered how fragile our planet looks. FROM FIREWORKS TO THE MOON At first glance you might think that there couldn't possibly be anything common between a 13 th century festival in China and the Apollo 11 moon landing in 1969. However, there is a link and that is that they both relied on the use of rockets. The Chinese first developed rockets by filling bamboo tubes with an explosive made from saltpetre, charcoal, and sulphur. The sealed tubes would be thrown onto fires during celebrations because it was thought that the loud explosions would protect them
Introducing yourself and your talk Greeting, name, position, opening formalities Good morning, ladies and gentlemen. Good afternoon, everyone. Good morning. My name's (...). I'm the new Finance Manager. Good morning. Let me start by saying just a few words about my own background. I started out in... Welcome to Standard Electronics. I know I've met some of you, but just for the benefit of those I haven't, my name's (...). It's very nice to see you all here today. I'm very pleased to be here. I'm glad you could all make it. Thanks for inviting me. Thank you (all) for coming. Title/Subject I'd like to talk (to you) today about ... I'm going to present the recent ... explain our position on ... introduce ... brief you on ... inform you about ... describe ... The subject of my talk
The engraved message I chose was also wrong and misspelled. The plaque surface where the message was engraved was scratched and silver but it should have been golden, like it was written in the advertisement. Thirdly, it was mentioned that each figure comes on a wooden stand but mine was on a plastic stand and I noticed some trace of glue, this seemed quite careless. Furthermore, it was wrapped up very carelessly and there were many little pieces in the box. They were very dangerous for children. The beautiful China Figure turned out to be an awful cracked figure. As you can imagine, I am very disappointed. I didn't expect to be betrayed by your company and now I feel I am entitled to a refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfully, Kätlin P.
On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me. I attach a copy of the receipt for your information. I look forward to hearing from you. Yours faithfully, Introduction This report looks at the dietary habits of twenty students in their final year at Freedonian Secondary School. The report is based on the students' responses to the questionnaire administered by the school's doctor. Meals The survey have revealed that the students do not have enough meals
Dear Sir, I am writing to you to complain about the china figure I ordered from you three weeks ago. I must regretly announce, that your advertisement was wrong in many ways. Firstly, the figure which I ordered was told to be delivered within ten days. But I received it after three weeks and due to that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully,
Report To:headmaster From:Liis Subject: Suggested improvements Date:2nd May 2011 The purpose of this report is to comment on conditions in the college and to make recommendations for possible improvements. Although conditions are generally good, there are one or two problems. Firstly, in large classes, there is not much desk space. Secondly, the classrooms tend to be darl, especially in the winter months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way...
................... ...................................................................................................... ...................................................................................................... ...................................................................................................... ............................................................................................... i) Can Sir Thom be interested only in Anne or is there a slight possibility that he will fall for Mary-Alice instead?* ...................................................................................................... ...................................................................................................... ...................................................................................................... .................................................................................................
to a well-balanced and well-practiced relay team. Such a team is more competitive when each player knows how to be positioned for the hand-off. The relationships are the strongest between players who directly pass the baton (stick), but the entire team needs to make a coordinated effort to win the race. Below is an example of a very simple supply chain for a single product, where raw material is procured from vendors, transformed into finished goods in a single step, and then transported to distribution centers, and ultimately, customers. Realistic supply chains have multiple end products with shared components, facilities and capacities. The flow of materials is not always along an arborescent network, various modes of transportation may be considered, and the bill of materials for the end items may be both deep and large. 1
follow me!" 2 The Capital Letter The capital letter is also called a big letter or upper- case letter, or sometimes just a capital. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z When do you use a capital letter? 4Use a capital letter for the first letter in a sentence: The dog is barking. Come here! 4Always use a capital letter for the word I : I am eight years old. Tom and I are good friends. 4Use a capital letter for the names of people: Alice, Tom, James, Kim, Snow White 4Use a capital letter for the names of places: National Museum, Bronx Zoo, London, Sacramento 4Use a capital letter for festivals, holidays, days of the week, months of the year: New Year's Day, Christmas, Labor Day, Mother's Day, Sunday, Monday, Friday, January, May, July, October
koju. Ma sain oma tellimuse kätte õigel ajal, aga siis algasid probleemid. Ma hakkasin komplekti lahti pakkima ja oma õuduseks avastasin, et kaks taldrikut olid katki. Ma oleksin tänulik kui te saaksite asendada katkised esemed, vastasel juhul pean ma tagastama kogu komplekti ja nõudma kompensatsiooni. Mul on alles ka ostutsekk. Ustavalt teie Pr Jean Smith Näidiskiri You and your friends rented the holiday apartment in the advertisement below for a week. However, there were a number of problems and you left after just three days. You have decided to write a letter of complaint to the agency you rented the apartment from. Read the advertisement and the Notes you have made. Then write your letter to the agency, saying why you are dissatisfied and telling them what action you want taken. (Sina ja sinu sõbrad rentisid puhkuseks korteri nädalaks reklaamist, mis on siin all. Kuid, seal oli mitmeid probleeme ja te lahkusite juba kolme päeva pärast
6 have/'ve known interested and it looks as though shipwrecked three times. 7 walked they are working hard. Most of She was lucky because she survived 8 have you phoned them are looking at the experiment each of the three disasters. 2 1 written 8 was trying and working together. They are 4 1 D 3 F 5 G all wearing uniform it's quite an 2 been meaning 9 came
................................................................................................. 16 # Another Brick in the Wall part 3......................................................................................... 18 # Goodbye Cruel World......................................................................................................... 19 # Hey You............................................................................................................................. 20 # Is There Anybody Out There?............................................................................................ 22 # Vera................................................................................................................................... 24 # Bring the Boys Back Home................................................................................................. 24 # Comfortably Numb....................................................................................................
I would like to thank my editor, Matthew Holt of John Wiley & Sons, for his unflinching support of this book, and his constant en- couragement over the many months that it has taken to write and edit. Not least, I thank my wonderful wife Barbara and my fabulous children—Christina, Michael, David, and Catherine—for their sup- port and patience during the long hours away from them to finish this book. xi ccc_tracy_fm_i-xviii.qxd 7/7/03 3:23 PM Page xii ccc_tracy_fm_i-xviii.qxd 7/7/03 3:23 PM Page xiii Introduction There is nothing on earth that you cannot have once you have mentally accepted the fact that you can have it.
but not least To add more points to the same topic what is more, furthermore, also, apart from this, in addition to, moreover, besides, too, not to mention the fact that, another major reason To introduce conflicting viewpoints a lot of people believe/think, many people are in favour of/against, peopleoften claim that, it is popularly believed that, it is argued that, people argue that, opponents of this view say, however there are people/those who oppose, contrary to popular belief To express personal opinion in my opinion/view, to my mind, personally I believe, it strikes me that, I feel very strongly that, I am inclined to believe that, it seems to me that, as far as I am concerned To conclude finally, lastly, all in all, taking everything into account, on the whole, all things considered, in conclusion, as I have said, as was previously stated, to sum up Additional linking words
Highly recommended." --Dr. Stewart D. Friedman, adviser to Jack Welch and former director of the Work/Life Integration Program at the Wharton School, University of Pennsylvania "It's about time this book was written. It is a long-overdue manifesto for the mobile lifestyle, and Tim Ferriss is the ideal ambassador. This will be huge." --Jack Can eld, cocreator of Chicken Soup for the Soul®, 100+ million copies sold "Stunning and amazing. From mini-retirements to outsourcing your life, it's all here. Whether you're a wage slave or a Fortune 500 CEO, this book will change your life!" --Phil Town, New York Times bestselling author of Rule #1 "The 4-Hour Workweek is a new way of solving a very old problem: just how can we work to live and prevent our lives from being all about work? A world of in nite options awaits those who would read this book and be inspired by it!" --Michael E. Gerber, founder and chairman of E-Myth Worldwide and the world's #1 small business guru
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