Letter of complaint (2)

Sarnased õppematerjalid

1

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Kaebekiri Letter of complaint - jeans

Dear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper. Although your advertisement claimed that the jeans were excellent quality, the zip was broken. The problems do not stop here. You sent me a wrong size. Furthermore, the free T-shirt was missing. In conclusion, I would like another pair of black jeans, not blue ones as you sent last time otherwise I will have to take the matter further. Yours faithfully, Name 

inglise teaduskeel

38

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Letters

Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter?  · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,

Inglise keel

4

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Writing advertisement

18th February, 2015 Dear Ms Lake, I am writing to you regarding the advertisement in “Yes! Student magazine”. I would like to apply for the position of Activities Organiser. I am an 18-year-old student from Tallinn, Estonia. This year I am finishing the high school and I am planning to go to Ireland for my university studies. I had previous experience in organising events for children while working in “Vesiroos”, a summer camp in Estonia in July and August 2014. My duties included arranging outdoor games for children aged 7-11. I am confident that I am suitable for the job because I am good at organising different leisure activities. Furthermore, I love working with children and I have plenty of ideas what to do in a summer camp. I would like to enquire about the work in the camp. Could you let me know how many people will take part in one group? Could you also inform me if I can eat for free or I have to pay for the food? I would like to know where exactly the summer camp

Inglise keel

3

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Shops and Shopping

Shops and Shopping Task 1. Underline the most suitable word or phrase. a) That new clothes shop has a lot of very good bargains/sales. b) On Saturday morning the High Street is full of customers/shoppers. c) It costs £9, so give her £10, and she'll give you £1 change/rest. d) I don't go to that supermarket because it's a bit priced/pricey. e) You cannot return goods without the original recipe/receipt. f) Supasoft Soaps are for sale/on sale here. g) A carrier bag is free with each buyer/purchase over £10. h) If you pay cash, we can give you a 10 per cent cutting/discount. i) How much did you pay/spend for your new shoes? j) This is a good shoe shop, but the costs/prices are very high. Task 2. Rewrite each sentence so that it includes the word given in capitals. a) I can't manage to see what the price is. Let's ask MAKE inside. I can't make out what the price is. Let's ask inside. b)

Inglise keel

64

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TARTUFFE (inglise keelne)

DORINE Oh, quick now, come along. There, both of you-- You love each other better than you think. (Valere and Mariane hold each other's hands some time without looking at each other.) VALERE (at last turning toward Mariane) Come, don't be so ungracious now about it; Look at a man as if you didn't hate him. (Mariane looks sideways toward Valere, with just a bit of a smile.) DORINE My faith and troth, what fools these lovers be! VALERE (to Mariane) But come now, have I not a just complaint? And truly, are you not a wicked creature To take delight in saying what would pain me? MARIANE And are you not yourself the most ungrateful . . . ? DORINE Leave this discussion till another time; Now, think how you'll stave off this plaguy marriage. MARIANE Then tell us how to go about it. DORINE Well, We'll try all sorts of ways. (To Mariane) Your father's daft; (To Valere) This plan is nonsense. (To Mariane) You had better humour His notions by a semblance of consent,

Inglise keel

2

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letter of complain

Task 1 (9 points). LETTER. You recently attended some English language courses, but some issues occurred:  duration of courses;  type of a teacher;  age of participants. Write a letter to the customer representative service of the courses centre, complaining about the issues, saying exactly what was wrong and requiring action. Do not write any addresses. You should write 120 words. Letter of Complaint Vocabulary. Dear Sir/ Madam, (or Dear Mr Smith) I am writing to express my strong dissatisfaction with the quality of… First of all, you promised… but in fact …(usually 1 paragraph = 1 problem ) My second problem is about the fact that despite it was written about / I discovered another problem/ Problems do not stop here./ Moreover,.. / Furthermore, .. To sum up, I would like a full/ partial refund or another … I believe the matter will be resolved.

Business english

215

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Steve Krug-Dont Make Me Think 2014

Don’t Make Me Think, Revisited A Common Sense Approach to Web Usability Steve Krug  Don’t Make Me Think, Revisited A Common Sense Approach to Web Usability Copyright © 2014 Steve Krug New Riderswww.newriders.com To report errors, please send a note [email protected] New Riders is an imprint of Peachpit, a division of Pearson Education. Editor: Elisabeth Bayle Project Editor: Nancy Davis Production Editor: Lisa Brazieal Copy Editor: Barbara Flanagan Interior Design and Composition: Romney Lange Illustrations by Mark Matcho and Mimi Heft Farnham fonts provided by The Font Bureau, Inc. (www.fontbureau.com) Notice of Rights All rights reserved. No part of this book may be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. For information on getting permission for reprints and excerpts, [email protected]. Notice of Liability Th

Kategoriseerimata

548

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Cialdini raamat

More praise for Influence: Science and Practice! "We've known for years that people buy based on emotions and justify their buying decision based on logic. Dr. Cialdini was able, in a lucid and cogent manner, to tell us why this happens." --MARK BLACKBURN, Sr. Vice President, Director of Insurance Operations, State Auto Insurance Companies "Dr. Cialdini's ability to relate his material directly to the specifics of what we do with our customers and how we do it, enabled us to make significant changes. His work has enabled us to gain significant competitive differentiation and advantage" -LAURENCE HOF, Vice President, Relationship Consulting, Advanta Corporation "This will help executives make better decisions and use their influence wisely ... Robert Cialdini has had a greater impact on my thinking on this topic than any other scientist." -CHARLES T. MUNGER, Vice Chairman, Berkshire Hathaway, Inc.

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