Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Kaebuskiri - A letter of complaint". Need materjalid aitavad sul teemat sügavamalt mõista.
store, bought, however, shop, assistant, again, mayflower, street, dear, madam, complain, completely, faulty, active, person, mostly, listen, while, walking, steady, surface, position, addition, plays, first, songs, beginning, matters, worse, back, friendly, disappointed, manager, such, keep, them, possible, fired72711 Paide Estonia 5 December 2010 8 All Saints St., Mayflower, London N1 9RL UK Dear Sir/Madam, I am writing to complain about a faulty CD-walkman and your shop assistant's unprofessional behaviour. In the first place, I am not happy with my new CD-walkman. It played only on a steady surface. It also played the first three songs only and then started from the beginning. In addition to that, when I returned to the shop for help the shop assistant was very arrogant and did not provide me any help at all. I would, therefore, like you to return my money or replace my CD-walkman immediately and also talk with the shop assistant about her behaviour.
TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product. I hope that this problem will find a solution in a week. Yours faithfully Mari Mets (117) January 21, 2014 Dear Sir/Madam I am writing in response to your advertisement in the last week edition of "The Job-Hunter". I would like to attend the TV talent show.
Kirjapraktika Portfoolio 2013 1. Poems Sea Warm, Cool Moving, Waving, Feeding Part of my happy dream Life Life Long, Hard Exiting, Full-filling, Never-ending Funny, Weird, Mad, Painful Trying, Hurting, Haunting Sad, Irrefutable Death 2. Short message a)note Dear Mike, Thank you for that amazing CD you gave me. It has changed my life and I love that band. Thank you! Love, Regina b) invitation Mr. and Mrs. Kelli are pleased
Chapter 17 Chapter 38 Chapter 58 Chapter 18 Chapter 39 Chapter 59 Chapter 19 Chapter 40 Chapter 60 Chapter 20 Chapter 41 Chapter 61 Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me
Shops and Shopping Task 1. Underline the most suitable word or phrase. a) That new clothes shop has a lot of very good bargains/sales. b) On Saturday morning the High Street is full of customers/shoppers. c) It costs £9, so give her £10, and she'll give you £1 change/rest. d) I don't go to that supermarket because it's a bit priced/pricey. e) You cannot return goods without the original recipe/receipt. f) Supasoft Soaps are for sale/on sale here. g) A carrier bag is free with each buyer/purchase over £10. h) If you pay cash, we can give you a 10 per cent cutting/discount. i) How much did you pay/spend for your new shoes?
Letter of application Salutation Dear Sir or Madam Dear Sir/Madam Dear Mr/Mrs/Ms Paragraph 1 Reason for writing, name of the available position (+add the source, if available) I am writing to apply for the post advertised in... I am writing in response to your advertisement in... Paragraph 2, 3 What are you doing now, previous experience Qualifications (also personality traits, if necessary) NB! Relevant information I have graduated from... (with honors) My degree is in... I attended a.... course
............... home. 9 She .................................. a meal yesterday evening. 10 .................................. out yesterday evening. 11 She ............................. to bed at 11 o'clock. 12 She ............................. well last night. 4. Exercise: put the verbs into the correct form, past continuous or past simple. 1 Jane ..................(wait) for me when I ... (arrive). 2 I ... (walk) along the street when suddenly I ... (hear) footsteps. 3 When I was young, I ... (want) to be a shop assistant. 4 I ... (go) out last night because I was too tired. 5 Ann ... (watch) television when the phone rang. 5. Exercise: 1 Where have you been? .................... (you/play) tennis? 2 Look! Somebody ...................... (break) that window. 3 You look tired. ....................... (you/work) hard? 4 `...............
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation
Have and Has 93 Question Mark 152 The Present Perfect Tense 96 Apostrophe 153 1 What is Grammar? Here's an old children's rhyme about the eight parts of speech of English grammar. It gives you an idea of what grammar is about. Read and remember it. Every name is called a noun, Pronoun As field and fountain, street and town. Noun In place of noun the pronoun stands, As he and she can clap their hands. The adjective describes a thing, As magic wand or bridal ring. Adjective Most verbs mean action, something done, Verb To read and write, to jump and run. How things are done the adverbs tell,
LETTERS OF COMPLAINT MILD COMPLAINT: · I am writing to complain about/regarding (puutuvalt)/ on account of/ because of/ on the subject of.. I am writing to draw your attention to../I am writing to you in connection with.. I am writing to complain about a damaged videotape I bought at your shop. · I hope you will deal with this matter/resolve this matter quickly. I assume you will replace.. I trust the situation will improve I hope the matter will be resolved I hope we can sort this matter out amicably (heatahtlikult) I trust this matter will receive your immediate attention. STRONG COMPLAINT: · I am writing to express my disgust at (the appalling treatment I received while staying at your hotel) I was appalled at (kohkunud)
Or give him anything but plague and torment. MARIANE I think . . . MADAME PERNELLE O dearie me, his little sister! You're all demureness, butter wouldn't melt In your mouth, one would think to look at you. Still waters, though, they say . . . you know the proverb; And I don't like your doings on the sly. ELMIRE But, mother . . . MADAME PERNELLE Daughter, by your leave, your conduct In everything is altogether wrong; You ought to set a good example for 'em; Their dear departed mother did much better. You are extravagant; and it offends me, To see you always decked out like a princess. A woman who would please her husband's eyes Alone, wants no such wealth of fineries. CLEANTE But, madam, after all . . . MADAME PERNELLE Sir, as for you, The lady's brother, I esteem you highly, Love and respect you. But, sir, all the same, If I were in my son's, her husband's, place, I'd urgently entreat you not to come Within our doors. You preach a way of living
No jets crossed the ocean, no television pictures enabled us instantly to see events in any part of the world, there were no worldwide telephone networks and no computers. It is just a short lifetime since humanity first travelled into space and discovered how fragile our planet looks. FROM FIREWORKS TO THE MOON At first glance you might think that there couldn't possibly be anything common between a 13 th century festival in China and the Apollo 11 moon landing in 1969. However, there is a link and that is that they both relied on the use of rockets. The Chinese first developed rockets by filling bamboo tubes with an explosive made from saltpetre, charcoal, and sulphur. The sealed tubes would be thrown onto fires during celebrations because it was thought that the loud explosions would protect them. It was not long before the ancient Chinese realised the military potential of these devices and primitive rockets were used to repel a Mongol invasion in 1232 AD.
and learn from then how to live. The Buddha is said to have given a “silent sermon” once during which he held up a flower and gazed at it. After a while, one of those present, a monk called Mahakasyapa, began to smile. He is said to have been the only one who had understood the sermon. According to legend, that smile (that is to say, realization) was handed down by twenty- eight successive masters and much later became the origin of Zen. Seeing beauty in a flower could awaken humans, however briefly, to the beauty that is an essential part of their own innermost being, their true nature. The first recognition of beauty was one of the most significant events in the evolution of human consciousness. The feelings of joy and love are intrinsically connected to that recognition. Without our fully realizing it, flowers would become for us an expression in form of that which is most high, most sacred, and ultimately formless within ourselves. Flowers, more
4 This is a very ________________________ animal. I've never seen one like it before. 5 I get very ________________________ before an exam and when I go to the dentist. 6 It's a great jacket and quite ________________________ considering its quality. 7 He's always having fights with people. He's very ________________________. 8 It's a nice idea but I think it's completely ________________________. It will never work. 9 Their latest CD was ________________________. Not many people bought it. 10 He is so ________________________ that people fall asleep while he is talking. Marks: /10 5 Match the words in list A with the correct definitions in list B. A B 1 intelligent a in a hurry to do things 2 stubborn b giving things to other people
newspaper. Read the advertisement and the notes you have made. Then write your letter to Mr. Siddique. Write a letter of 120 words. Do not write any addrsses. Flat to let Finsbury Park how far from central London? 10 minutes from Manor House tube Self-contained ground floor flat big enough for two? Bedroom, living room, study room Fully furnished what furniture? 90 pounds per week any extras to pay like electricity? Ideal for student 36 Stewart Street does it have a phone? available how soon? London N4 2PP 0181 809 7985 A letter starts with a date, except when it is said that the date is not necessary. Usually on national examination, the date is already written on the writing paper. Date must be written on the first line of the task and aligned right. Possible ways of writing: May 8, 2010 8 May 2010 Any other ways of writing a date is not advised because if you do so, you may lose
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible. I look forward to receiving your advice …
principles work in other cultures. or for them. Reader's Reports have New insights are derived from the become the most popular feature of research findings, sayings, and customs the book. Boston. New York • San Francisco Mexico City • Montreal • Toronto • London • Madrid • Munich • Paris Hong Kong • Singapore • Tokyo • Cape Town • Sydney Acquisitions Editor: Michelle Limoges Editorial Assistant: Christina Manfroni Executive Marketing Manager: Wendy Gordon Production Supervisor: Liz Napolitano Editorial Production Service: Modern Graphics, Inc. Manufacturing Buyer: JoAnne Sweeney Electronic Composition: Modern Graphics, Inc. Interior Design: Modern Graphics, Inc. Photo Researcher: Rachel Lucas Cover Design: Joel Gendron For related titles and support materials, visit our online catalog at www.pearsonhighered.com Copyright © 2009, 2001 Pearson Education, Inc. All rights reserved
You want your children to have good grades in school? Then practice Capitalist Niggerism because then you will not blame the teachers for failing your children or blame the nationwide testing services for using non-black questions in their testing. You will be in control because you will totally understand that everything that happens to your child at school is a result of the learning environment you have provided him or her at home. You want to succeed in creating wealth, join Wall Street. Don’t make excuses that Blacks don’t know how to invest their money. Go after the Caucasians. Use their guilt to your advantage. Another important point which I raised in this book concern the long study I have conducted regarding the economic behaviour of East Indians and Pakistanis. It is an economic doctrine I have christened the “Spider Web Doctrine,” because I believe we all understand how spiders behave. They build a web, and
permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, e-mail: [email protected]. Limit of Liability/Disclaimer of Warranty: While the publisher and author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose
Enter HORATIO and MARCELLUS HORATIO Friends to this ground. MARCELLUS And liegemen to the Dane. FRANCISCO Give you good night. MARCELLUS O, farewell, honest soldier: Who hath relieved you? FRANCISCO Bernardo has my place. Give you good night. Exit MARCELLUS 5 Holla! Bernardo! BERNARDO Say, What, is Horatio there? HORATIO A piece of him. BERNARDO Welcome, Horatio: welcome, good Marcellus. MARCELLUS What, has this thing appear'd again to-night? BERNARDO I have seen nothing. MARCELLUS Horatio says 'tis but our fantasy, And will not let belief take hold of him Touching this dreaded sight, twice seen of us: Therefore I have entreated him along With us to watch the minutes of this night; That if again this apparition come, He may approve our eyes and speak to it. HORATIO Tush, tush, 'twill not appear. BERNARDO Sit down awhile; And let us once again assail your ears, 6
requirements, etc., and to justify action to resolve the complaint. - Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions. - Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help. SAMPLE LETTER Dear Sir or Madam, I am writing to make a complaint/ to complain about the clothes I bought from your online shop a few days ago. There are several aspects of my purchase that I am not satisfied with. The first thing I would like to draw your attention to is the shipping cost, which appears to be much higher than given on your webpage. My second concern has to do with the quality of the clothes as one of the items has obvious defects on it. To make things worse, you seem to have jumbled up the sizes I ordered because none of the clothing items really fits me.
Most breakthroughs in performance (and appearance) enhancement start with animals and go through the following adoption curve: Racehorses AIDS patients (because of muscle wasting) and bodybuilders elite athletes rich people the rest of us The last jump from the rich to the general public can take 1020 years, if it happens at all. It often doesn't. I'm not suggesting that you start injecting yourself with odd substances never before tested on humans. I am suggesting, however, that government agencies (the U.S. Department of Agriculture, the Food and Drug Administration) are at least 10 years behind current research, and at least 20 years behind compelling evidence in the field. More than a decade ago, a close friend named Paul was in a car accident and su ered brain damage that lowered his testosterone production. Even with supplemental testosterone treatments (creams, gels, short-acting injectables) and after visiting scores of top
LETTER OF COMPLAINT Dear Mr Manager, I am writing to complain about the coffee set I bought from your shop two days ago. You have a really wide choice of beautiful coffee cups and sets. All your personnel was very competent and helpful. So I chose a lovely set. I was recommended to deliver the purchase to my house. I got the delivery in time, but then the trouble started. I started unwrapping the set and to my horror I discovered that two of the saucers were broken. I would be grateful if you could substitute the broken items, otherwise I have to return the whole set and claim a refund
2 a recall 5 b recollection 6 she's passed on to me 3 a shred 3 d reminisce 6 e ingrained genetically 4 plausible 5 obsolete 4 1 I've asked you time and time 3 1 There's a strong resemblance again to keep the noise down. between Paul and Joe. 1D Sporting origins page 67 2 She recognised him at once. 2 Phobias can be genetically 3 He's working at his father's shop inherited. 1 1 staunchly / resolutely for the time being. 3 When it comes to politics, 2 By and large 4 They'll be here any moment now
five, for example, it is more convenient and less expensive to sit comfortably at home than to go out to find entertainment in other places. They don't have to pay for expensive seats at the theatre or cinema. They turn on the TV-set and can watch interesting films, concerts, football matches. But some people think that it's bad to watch TV. Those who watch TV need do nothing. We are passive when we watch TV. Television shows us many interesting programmes. But again there is a disadvantage here: we watch TV every evening, and it begins to dominate our lives. My friend told me that when his TV-set broke down, he and his family found that they had more time to do things and to talk to each other. There are other arguments for and against television. Very often the programmes are bad. Sometimes they show too much violence in films and news programmes. There is also too much pop music and ads. Ads on the whole are convenient for grown-ups
(friends, relatives) ect.. official position or to people u dont know well An informal greeting (Dear Formal greetings (Dear Mr and Formal greetings: Dear Sir/Madam-when u dont know the Lucy, Uncle Bill,Mum) Mrs Jones, ) name. Friendly, relaxed style (How Informal endings (Best wishes, Dear Mr/Mrs/Ms- when u know name. + full name ) For example_:(the item in question,
things from my memory. "He's in a wheelchair now," Charlie continued when I didn't respond, "so he can't drive anymore, and he offered to sell me his truck cheap." "What year is it?" I could see from his change of expression that this was the question he was hoping I wouldn't ask. "Well, Billy's done a lot of work on the engine -- it's only a few years old, really." I hoped he didn't think so little of me as to believe I would give up that easily. "When did he buy it?" "He bought it in 1984, I think." "Did he buy it new?" "Well, no. I think it was new in the early sixties -- or late fifties at the earliest," he admitted sheepishly. "Ch -- Dad, I don't really know anything about cars. I wouldn't be able to fix it if anything went wrong, and I couldn't afford a mechanic..." "Really, Bella, the thing runs great. They don't build them like that anymore." The thing, I thought to myself... it had possibilities -- as a nickname, at the very least. "How cheap is cheap
that you experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services. Secondly, we will talk about your feedback with our employees whom you contacted by mail and by phone. We know that this kind of service is not acceptable form a high-street store and we will solve this problem that nobody should ever experience anything like that in the future. Thirdly, I am very sorry that the printer you bought from our online store is faulty. Our rules stipulate that if the printer is faulty, it will be replaced or the money will be returned to the customer. Do we agree that we will send a new printer to you or you would like to get back the money? Please let us know and find a solution without any legal action.
Measles Leetrid Allergic to Allergiline Get well Terveks saama Be sick Oksendama Temperature Palavik Bad cough Tugev köha Be down with flu Grippi põdema First aid esmaabi SHOPPING 1. Do you often go shopping? 2. Do you go shopping alone or with somebody else? 3. Where do you usually go shopping? 4. When do you usually go shopping? 5. How far is the nearest shop from your home? 6. Do you prefer to save money or spend money? 7. Do you usually try on several things before buying one? 8. Do you usually buy cheap or expensive things? 9. Can you take back the things that you have bought at the shop? 10. Have you ever taken back and changed anything at the shop? 11. Do you usually get the things wrapped at the shop? 12. Do you usually buy a bag or have you got one with you? 13. Is there a secondhand shop near your home? Do you sometimes visit secondhand shops
· All men are idiots... But I'm in love with their king. · Boy, if you're looking for perfection, you've got the wrong girl. Go get yourself a Barbie. · If you really love me, you have to love all things about me. · All I really need is somebody who will listen to my bullshit, call me out on my bullshit, & love me despite my bullshit. · When I need you, you're not there. When you need me, I'm always there in a blink. & you call yourself a good friend? Think again. · Haters want to hate & bring you down so let them waste their time & try, I'll never give them the satisfaction of seeing me upset. · Before you say "FML" (FuckMyLife) remember that there are other people out there who have it worse than you do. ' · I'm tired of waiting for you. I want to leave, but something about you keeps pulling me back in. · The difference between physical attraction & love is the ability to see the same person at their best and at their worst.
How life became a bed of roses The 10 most popular second careers Four years ago Clare Stokes, 34, worked as a pharmacist. Today, she's a florist "I used to be a full-time pharmacist and ran pharmacies for Boots. I enjoyed it but realised I needed something to help me switch off from the day-to-day stresses of the job. So I studied floristry at night school and after three years, I qualified as a florist. It so happened that a florist shop came up for sale in my area and I couldn't resist the idea of running it. So I bought it, took on the existing staff and I haven't looked back. I think a lot of people are creative. Once they find an outlet for it, they find they want to do it all the time. But it's not just the creative side of my new career that I love. I also enjoy the contact with people and the business side. Some days I don't make as much money as others, but generally it's going well
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