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Dear E. Lonamar,
Thank you for your email .
Firstly, I would like to apologize for the troubles and frustration that you experienced lately. I want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better. We also observe some crucial information in your complaint concerning our products and services as well as the degree of our services.
Secondly, we will talk about your feedback with our employees whom you contacted by mail and by phone . We know that this kind of service is not acceptable form a high- street store and we will solve this problem that nobody should ever experience anything like that in the future.
Thirdly, I am very sorry that the printer you bought from our online store is faulty. Our rules stipulate that if the printer is faulty, it will be replaced or the money will be returned to the customer. Do we agree that we will send a new printer to you or you would like to get back the money? Please let us know and find a solution without any legal action .
Once again , we are sorry for the inconveniences we have caused you and we hope to offer you better services in future.
Yours sincerely,
Mari Mets
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