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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
To express effect therefore, thus, as a result, consequently, so, as a consequence To emphasize what you say clearly, obviously, of course, needless to say, in particular To express reality in fact, actually, as a matter of fact, in practice, the fact of the matter is that To express difference between appearance and reality on the face of it, at first sight, apparently To express balance while, on the one hand, on the other hand, whereas To give examples for example, for instance To make general statements as a rule, generally, in general, as a general rule, on the whole To make partly correct statements up to a point, to a certain extent, to some extent, in a way, in a sense To express limit of knowledge to the best of my knowledge, for all I know, as far as I know To rephrase that is to say, in other words To bring up other points or aspects as far as ... is concerned, regarding, with regard to, as for
Andthat’sa . Andthere’sthe thing that Iwant.” Not Thinking But when I’m looking at a page that makes me think, all the thought balloons over my head have question marks in them. Thinking When you’re creating a site, your job is to get rid of the question marks. Things that make us think All kinds of things on a Web page can make us stop and think unnecessarily. Take names, for example. Typical culprits are cute or clever names, marketing-induced names, company-specific names, and unfamiliar technical names. For instance, suppose a friend tells me that XYZ Corp is looking to hire someone with my exact qualifications, so I head off to their Web site. As I scan the page for something to click, the name they’ve chosen for their job listings section makes a difference. Note that these things are always on a continuum somewhere between
These letters are often written in response to an advertisement. 1. What is the intended purpose of the inquiry that I intend to write? 2. Who is the intended recipient? 3. How can I let my recipient know that I am seriously interested in their product/service/job offer? General Rules to Follow: Be polite. Be clear and organized about what you want/need to know. Express thankfulness for time and effort. The K.I.S.S. principle keep it short and simple SAMPLE LETTER Dear Ms Smith I am writing in response to your advertisement to enquire about the pub and restaurant placement in England. /I am writing to enquire about the pub and restaurant placement in England, as advertised by you. To start with, where in England/in which area of England is the workplace located? Could you also tell me which positions are available/you are seeking to fill, and how long a workday/how many hours a shift would be
Task 1 (9 points). LETTER. You recently attended some English language courses, but some issues occurred: duration of courses; type of a teacher; age of participants. Write a letter to the customer representative service of the courses centre, complaining about the issues, saying exactly what was wrong and requiring action. Do not write any addresses. You should write 120 words. Letter of Complaint Vocabulary. Dear Sir/ Madam, (or Dear Mr Smith) I am writing to express my strong dissatisfaction with the quality of… First of all, you promised… but in fact …(usually 1 paragraph = 1 problem ) My second problem is about the fact that despite it was written about / I discovered another problem/ Problems do not stop here./ Moreover,.. / Furthermore, .. To sum up, I would like a full/ partial refund or another … I believe the matter will be resolved.
Writing a formal letter in English An example of a task: You are trying to find accommodation for yourself in London while studying at a college there. You have the task of writing to Mr Sabir Siddique who has put the following advertisement in the newspaper. Read the advertisement and the notes you have made. Then write your letter to Mr. Siddique. Write a letter of 120 words. Do not write any addrsses. Flat to let Finsbury Park how far from central London? 10 minutes from Manor House tube Self-contained ground floor flat big enough for two? Bedroom, living room, study room Fully furnished what furniture? 90 pounds per week any extras to pay like electricity? Ideal for student 36 Stewart Street does it have a phone? available how soon? London N4 2PP 0181 809 7985
Is everyone with me? Is that clear to everyone? Before I go on, are there any questions about ...? Using rhetorical questions What should we do? (pause) How much would it cost? (pause) Dramatic structures We have a revolutionary product. --» What we have is a revolutionary product. Making comparisons It's like ... It's as if... Similarly In the same way Contradicting In fact Actually Digressing By the way In passing Painting word pictures Imagine ... Suppose ... Giving examples For example, ... ... for instance ... ... such as ... Let me give you an example. A good example of this is ... To illustrate this point, ... Generalising Usually Generally As a rule As a whole In general Giving reasons/causes Therefore So As a result That's why For this reason Consequently Because of this Contrasting Highlighting but in particular however especially on the other hand
Sign-of Yours faithfully (if you don’t know the name) Yours sincerely (if you know the name) Register/vocabulary/grammar Language appropriate for the task, no contracted words, no slang, a wide range of vocabulary and grammatical structures, spelling and punctuation (a capital letter at the beginning of a sentence, a full stop to finish sentences, avoid exclamation marks), use of linking devices (but not the ones you would definitely use in an essay) Letter of complaint Salutation Dear Mr/Mrs/Ms… Dear Sir or Madam Paragraph 1 Reasons for writing: state the subject of your complaint CLEARLY in the first paragraph. I am writing to complain about a holiday I booked with your company. I am writing to say that I am not satisfied with the standard of service at your restaurant. I am writing to you regarding the faulty TV-set which I bought from your store two weeks ago.
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