· What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs, I am writing to complain about the poor quality of the items which I received from your company. I have no other alternative but to cancel the order which 1 placed earlier this week ... 4. ..
Here's a breakdown of how you can express how you really are without complaining too much. · Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone: You might find the following alphabet (used by international airlines) useful when trying to spell a word on the telephone. A Alpha O Oscar Ä Alpha-Echo Ö Oscar-Echo B Bravo P Papa
The Use of the Telephone in Relation to Customer Service **Telephone skills are the most important aspect of being successful in a call center job. When you work on the phone all day as a customer service representative, the telephone is the one and only tool that will make or break your success. The phone is probably the most used tool in modern business. **Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome
His most important preserved printings are the 40 copies of the Bible. By the end of the 15 th century there were about 1000 print-shops in Europe already. The oldest Estonian book dates back to 1535. Libraries form a vital part of education. They make available-through books, films, recordings and other media- knowledge that has been accumulated through the ages. People in all walks of life use libraries to get information for their work. Libraries also play an important role in preserving people's cultural heritage. For example, some libraries have rare books, authors' and composers' manuscripts or works by artists. Today's libraries differ very much from the ones from the past - not only in the contents and services, but also in physical layout and atmosphere. Library derives from the Latin word "liber" which means book. It shows that libraries were
results, you have the right road map in your hands.You have before you the DNA of your future. All you need to create a wonderful fu- ture for yourself is to read this book, decide how you are going to apply it to your own life, write out a plan, and then go forth with en- thusiasm and make it happen. I have a confession to make. I am one of Brian’s raving fans. I have studied him, his brilliant work, and the extraordinary results he has achieved. I am also one of his close colleagues and friends. We have worked together on many platforms, and met and talked with each other on numerous occasions. Brian is one of the finest thinkers and writers on inner develop- ment and personal success in the world. I know; I have sold over 82 million books aimed at helping people get the most out of themselves.
!! 2.Making a trunk call H: - I what to make a trunk call, so I'm calling to switchboard. Hello! I'd like to book a trunk call. Could you put me through to Moscow? J: - Of course. Give me the number of subscriber. Ah, well... The line isn't engaged, but nobody picks up the receiver. H: - Oh, I've forgotten to ask do you have a system of paying by the minute? J: - Yes, you are right. And don't forget that every subscriber should pay the telephone bill in time. H: - Oh! If you don't put me through to Moscow in 15 minutes, I'll have to cancel my order! J: - Hey! Are you there? The Moscow is on line! H: - Thank you! 3. You are displeased with your room. H: - I'd like to speak to the receptionist on my floor. J: - It's me. Is something wrong? H: - Yes, it is! First, I've booked a double room, and you've accommodated me in a single one. And there are cockroaches in my room!!! J: - I'm very sorry indeed! We'll immediately clean your room
Golden Grammar rules 1. Don't use an with own. Sue needs her own room. (NOT Sue needs an own room.) I'd like a phone line of my own. (NOT ... an own phone line.) 2. Use or rather to correct yourself. She's German or rather, Austrian. (NOT She's German or better, Austrian.) I'll see you on Friday or rather, Saturday. 3. Use the simple present play(s), rain(s) etc to talk about habits and repeated actions. I play tennis every Saturday. (NOT I am playing tennis every Saturday.) It usually rains a lot in November. 4. Use will ..., not the present, for offers and promises. I'll cook you supper this evening
advertised by you. To start with, where in England/in which area of England is the workplace located? Could you also tell me which positions are available/you are seeking to fill, and how long a workday/how many hours a shift would be? As for accommodation, what would the three-month rent be in total? Finally, I was wondering/may I ask how much I could expect to earn/what the offered salary is. Being an 18-year-old school leaver from Estonia, I am eager to improve my English skills as well as gain work experience in catering services abroad. I would therefore appreciate it if you gave me more details about your job offer. Thank you for taking the time to answer my questions. I look forward to hearing from you. Sincerely M.Mets Mari Mets (See the rubric at http://www.ekk.edu.ee/vvfiles/1/inglisek_2009_1vihik.pdf) LETTER OF APPLICATION Make sure it is specific to both the organization and the job. Consider discussing the following topics in your letter of application:
Detective stories Kriminaallood Historical novels Ajaloolised romaanid Poetry Luule Romance Armastusromaan Science fiction Ulmejutt Travel books Reisiraamatud Fairy tales muinasjutud Do you agree? Watching theatre performances on TV is just like eating canned food. Circus shows are exciting only for kids. The life of top sportsmen is only hard work and no fun at all. Nowadays sport is not so popular with young people as it was about ten years ago. WEATHER 1. What´s the weather like today? 2. What does the weather forecast say about tomorrow? 3. What kind of weather do you like best? Describe the weather you like best. 4. Is it good to have four seasons? Why? Why not? 5. Which season do you like best? What is your favourite season? Why? 6. Do you listen to weather forecasts? Do you read them in the newspaper? 7
in the eight parts of speech--nouns, pronouns, verbs, adjectives, adverbs, prepositions, conjunctions, and interjections--as well as the standard patterns of English sentences. All students of English, be they native speakers or those who are studying English as a second language, will profit from the fundamental introduction and review of grammar provided by SADDLEBACK'S BASIC ENGLISH GRAMMAR 1 and 2. Helpful marginal notes throughout the books have been provided to reinforce existing skills and call attention to common problem areas. We wish you every success in your pursuit of English proficiency. 1 What is Grammar? 5 The Simple Past Tense 98 Regular and Irregular Verbs 99 Was and Were 104 2 The Capital Letter 6 The Past Progressive Tense 106
lost his job. 2D Down and out 2 thing 4 We splashed out on a new pages 1415 3 several computer. 4 favour 1 1 run out of 5 equivalent 5 Sarah got a bonus at work, which 5 positive 2 poverty 6 cut down she's going to put aside. 6 other 3 spend 7 waste 6 Nowadays printers are dirt cheap. 7 for
I am writing in response to the job which I saw advertised in (the Daily Herald) With reference to your advertisement in the Guardian (of 25 January 2003), I would like to apply for the post of ...... I saw your advertisement in...... and I would like to be considered for the job I heard about this position through my careers officer at school I believe that I have all the necessary skills and qualifications for this post I believe that I would be suitable for this post In the main body I am an 18-year-old student.../ I am 18 years old.... I am currently in the final year of ..... I am currently studying for my Secondary School Certificate / High School Diploma / University Degree – BA or BSc I have been studying ...... for ....years I have just finished secondary school
BUSINESS PLAN MP CANNED FOOD LIMITED 2018 Business and owner details Business name MP CANNED FOOD LIMITED Owner(s) name MARTIN PÕLD Business address and postcode 12 CARLISLE STREET LEICESTER LE3 6AF Business telephone number +447726779223 Business email address [email protected] Home address and postcode (if different from the above) Executive summary 1.1 Business summary: My business idea is simple: MP CANNED FOOD LIMITED is importing canned food (meat products and ready meals) from Estonia to the United Kingdom. Unique products like "Wild Boar In Its Own Juice", "Elk In Its Own Juice" and "Venison In Its Own Juice" are hard to find in the United Kingdom
It operates through local branches in colleges and universities. It promotes the educational, social and general interests of students. But certainly the most numerous is the Scout Association, founded in 1908 for boys and in 1910 for girls by Lord Baden-Powel. The Scout movement is to encourage a sense of adventure and of responsibility for others among young people. The programme of training is planned to develop intelligence and practical skills, to promote health and a sense of service. Scout training is complementary to the ordinary education. Scouts train in mapping, signalling, first aid and all the skills that arise from camping and similar outdoor activities. British scouts take part in international scout meetings, which are held approximately every four years. The membership in this or that youth organization is not compulsory in Great Britain. But everyone can find the activity he likes most.
2F Photo comparison 2G Review page 18 If necessary, in a weaker class, page 17 brainstorm ideas about both 1 1 all-time pictures before starting. Students 1 1 skipping 5 kicked 2 highly acclaimed work in pairs to do the task. 2 get 6 kick 3 divided · Writing: Read through and discuss 3 hanging 7 sleeping 4 story the task together, then refer 4 walked 8 hang 5 involving students to the Writing Bank for
Some companies will even install the system for you. Your system will also include various kinds of software such as word- processing and game programmes, all stored on disks. When you put the disk into the computer, the programme or information can be displayed on the screen. Many computer users go on the Internet. This is a system that links computers, making it possible to transmit information from one system to another in a different place via the telephone. This can cause problems, because addicts who use their computers all the time can overload the phone circuits meaning that other people cannot make ordinary phone calls. III Exercise 1. John wondered what the doctor would charge him for the operation. 2. I received a fine for illegal parking yesterday. 3. As soon as the school as sufficient funds, they will build a new gym. 4. This jumper cost me a lot of money. 5. Embarrassingly, we nearly left the restaurant without paying the bill. 6
as well as childhood. As a 18 year old female I cannot really choose a specific age group that would be best in the life in every aspect, because I have not yet reached certain age periods of my life span development. All ages have great and bad things. When you are a child your freedom is limited and it mostly depends on your parents´ mood at that time. Some examples like where you have to be home at 9.00pm and no TV until you´ve cleaned your room. Also then you have problems, but only the ones generated at school. Childhood has many responsibilities, some we like, some we have to do and some we despise. Responsibilities some of us enjoy doing is homework. We get a sense of pleasure after finishing a piece of work that we have done to the best of our ability. Cleaning our rooms is a responsibility we must do both for hygienic and ,if I don't I will get punished, reasons
I think that teachers should be creative to blend so-called digital learning/teaching with old-fashioned learning/teaching. · Sir Ken Robinson: Do schools kill creativity? Sir Ken Robinson claims in the clip that " creativity in education is as important as literacy, we should treat it with the same status." I totally agree with all what he said. We have very strict education systems that don't allow a room for mistakes and they categorize people based on their achievements in exams. There is nothing like potentials, creativeness, possibilities or even 2nd chances. Families put high expectations on academic achievements and they always compare their kids with other's kids. A minority in each community will be really dedicated to help their kids explore their horizons. It is true that we should re-think the fundamental principles in which we educate our children
This one is for Dr. David Allen Goodwin. My love and gratitude are boundless. Thank you, Dave. You saved my life. Acknowledgments My deepest gratitude to my editor, Hilary Sares, who really dug into this story and made me work for it. Basically, she kicked my ass. By not pulling her punches or letting me shortchange the details, she made me work harder and because of that, this story is a much, much better book. BARED TO YOU wouldn't be what it is without you, Hilary. Thank you so much! To Martha Trachtenberg, copy editor extraordinaire. This book is an important one for me and she treated it that way. Thank you, Martha! To Victoria Colotta, for all her hard work on the interior design and typesetting. She took my plain text and made it gorgeous. Thank you, Victoria!
The communal hallways usually have information on the times of silence. Do not disturb! The custom here is that both men and women will shake hands when introduced, or when meeting. Even children will often shake hands upon meeting guests. When greeting someone at a distance, a raised hand or tip of the hat is common. Also, men remove their hats when meeting or conversing, or when entering a home, church, or elevator.
in brackets. _ 1 She is in a band and she _________________________________ (record) a CD at the moment. _ 2 She is an actress and often _________________________________ (appear) on television. _ 3 At the moment she _________________________________ (have) a rest because she is tired. _ 4 Mike is a doctor and he _________________________________ (live) in Manchester. _ 5 I _________________________________ (start) work at 8.30 every morning. _ 6 He is a good cook but she _________________________________ (prefer) to eat out. _ 7 English tests _________________________________ (get) more and more interesting. _ 8 They _________________________________ (have) a party because it's her birthday. _ 9 I sometimes _________________________________ (ride) my bicycle to school. 10_ She usually _________________________________ (go) to the gym on Friday evenings.
More praise for Influence: Science and Practice! "We've known for years that people buy based on emotions and justify their buying decision based on logic. Dr. Cialdini was able, in a lucid and cogent manner, to tell us why this happens." --MARK BLACKBURN, Sr. Vice President, Director of Insurance Operations, State Auto Insurance Companies "Dr. Cialdini's ability to relate his material directly to the specifics of what we do with our customers and how we do it, enabled us to make significant changes. His work has enabled us to gain significant competitive differentiation and advantage" -LAURENCE HOF, Vice President, Relationship Consulting, Advanta Corporation "This will help executives make better decisions and use their influence wisely ... Robert Cialdini has had a
Are these the books that you wanted me to read? The Indefinite Article is used when referring to a representative of its class, category or profession: I am a teacher. You are a student. A table is a piece of furniture. Mary works as a secretary. In the plural these nouns take no article: Both of my parents are teachers. Tables are pieces of furniture. Mary and Anne work as secretaries. The Definite Article is used when we refer to a particular place, person, animal or thing that is known to the listener/reader. It is used likewise with plural countable nouns. I'll give you the keys, only don't go near the shed or you'll upset the dog. (the keys to my garden, the shed in my garden, my dog) The windows were all broken and all my valuables were gone. (the windows of our house)
Kirjapraktika Portfoolio 2013 faces. Lausanne is a beautiful and interesting place to visit. I would go back there in a heartbeat and I would recommend seeing it for yourself as it will amaze anyone who took the time to enjoy it. It will definitely take your breath away. c) a person The first time I met Kati was in 2010. I first met her on the eve of my university life as she arrived in my dormitory room quite late at night. I wasn't very fond of her at that moment. She has an oval face that is covered with freckles. Her complexion is very fair, she doesn't tan at all. She has blue eyes that match her blonde hair and complexion. She has a narrow nose, everything about her is slim. She is very thin and looks sometimes younger than she is, she's in her mid twenties. She has one of the most peculiar personalities I know. She is sometimes very quiet and completely
e.g. I can swim. Do you think I should go? Characteristics of Modal Verbs • There is no -s in the third person singular: She can ski. He must be tired. It might rain. • They are used to form questions and negatives: Shall we go for a walk? What should I do? He can’t dance. You mustn’t tell lies! • Modal auxiliary verbs don’t usually have past forms. Other expressions are used instead: I had to work hard at school. The prisoner was able to/managed to escape by climbing onto the roof of the prison. (NOT *could escape) (=ability / performance on one occasion) In some cases could can be used with a past meaning: I could swim when I was six. (=general ability) • They have no infinitives and no –ing forms. Other expressions are used instead. I’d love to be able to ski. I hate having to get up early. • They are followed by an infinitive without -to
In 1996, with $14 million has seen his investment go to over $6 billion. The Loews Corporation, controlled by the Tisch family, invested $20 million in the same Global Crossing. In just a period of 3 years, that investment today is worth 1.9 billion. Are these Caucasian people from Mars, and we are we from what place? I have already talked about the computer I am using to write this book. It was not produced or even sold to me by a Black person. Certainly, a few Blacks work for the Apple Coporation which produces and markets the Macintosh products. But before I came down to the basement, I had to turn on the electricity so that I could see. My children had pointed out to me that the filament for the electric bulb was invented by a Blackman. I said great. What happened to him? Where is the product he invented? Is he or his descendants collecting some form of royalty from this invention? What I see on the electric
Use colours Switch it off so they focus on you Face audience, talk, write, talk Flip over / wipe off when finished Making transparencies Keep text to the minimum Use keywords Use pictures Use colours Body language the dos Body language the don'ts Move hands and arms Don't point at anyone Move around the room Don't rock backwards and forwards Move towards the audience Don't stand rooted to the spot Move your eyes around the audience Don't leave your hands by your sides Moving is normal Don't avoid eye contact Voice, intonation and pronunciation Stressing a point It is vital/essential/imperative that we ... We must ... Stretching vowels
After I've said what I think about each topic, readers may have a fair comprehension of my philosophy. First comes sensitivity. If a person be insensitive, be it from numbing cold, exhaustion, drugs, genetic makeup, or upbringing, then the process of education is bogged down, and results come only after great efforts. Sensitivity in my integrated meaning is broad, covering literally the senses, so that deaf and blind people are less sensitive, as well as people whose senses work perfectly, but whose receptivity or thought processes are blunted for whatever reason. A person can be insensitive in one way, such as blind, and extraordinarily sensitive in another way, such as in hearing. It is also possible to be so ultra-sensitive that the result is disadvantageous. I expect no argument in asserting that a normal sensitivity is a healthy, indispensable ingredient for optimal education. Sensitivity can be heightened or blunted by education
SCIENCE AND TECHNOLOGY A century ago communication across any distance was dependent upon the telegraph or letters. No jets crossed the ocean, no television pictures enabled us instantly to see events in any part of the world, there were no worldwide telephone networks and no computers. It is just a short lifetime since humanity first travelled into space and discovered how fragile our planet looks. FROM FIREWORKS TO THE MOON At first glance you might think that there couldn't possibly be anything common between a 13 th century festival in China and the Apollo 11 moon landing in 1969. However, there is a link and that is that they both relied on the use of rockets.
tootmisinsener - a Production engineer 5 töökas, hõivatud kontor - working, busy office vastutustunne - responsibility algpalk - starting salary sõltuvalt east ja kogemustest - depending on age and experience edutamise väljavaated - promotion prospects kandideerima / soovi avaldama kohale - to apply for a post lisama väljavõtte kvalifikatsioonidest - to enclose an outline of qualification ma olen nõus proovima - I'm willing to try huumorimeel - a sense of humor võime hakkama saada - an ability to cope with (something) thuande krooni ulatuses - within rnge of võõrkeeled on eeliseks - foreign languages are an advantage kuulutus sekretäri kohale - an advertisment for a secretary teadmisi omandama - to obtain knowledge eelneva kontoritöö kogemus - a previous office experience ustavalt teie - yours faithfully 6 ma saatsin oma avalduse - I sent my application teatud määral - to a certain extent jätkama õpinguid - to continue studies olema katseaja peal - to be on probation
information will need careful planning and organizing. · Correct Grammar and Spelling Train yourself to check for major grammatical errors, words which are commonly misspelt and sentences which are incomplete. · Suitable Style and Tone The style and tone must match the message and its reader. You cannot, for example, write a memo to a colleague in the same style and tone as you might use when speaking on the telephone to a friend. · Logically Connected Ideas Finally, your ideas must be suitably connected so that the reader can identify related ideas while reading through and gradually understanding the message. Text 1 and Text 2 below clearly show these five aspects of writing in the business world. Evaluation Exercise 1 In the Field Services Department of the Melbourne Construction Company (MCC), a problem
but BIM itself is something beyond the simple geometric representation of building spatial properties.” (Kostura, 2009). BIM software saves the structural information associated with the drawn beam – the beam size, length, weight, and other relevant information including the 3D properties. In addition, since the actual properties are available, areas where building components clash can be picked up by the software. Intelligent documents have the ability to provide material quantity data for the project (Smilow, 2007). Although the Building Information Model is mostly conveyed in the form of a 3D visualization, it is merely a mechanism for communicating the stored information in a concise and attractive format (Kostura, 2009). 1.4. Building Information Modeling in The United States Although BIM has been on the market for a number of years, it has not been adopted industry-wide to its full capacity
Computers have significant advantages over people in a few select areas. They can store huge amounts of information that they will never forget, they can organize and retrieve that information very quickly, and they can do very complex calculations very quickly. The newest generation of computer applications for learning uses these computer advantages to help students do much more complex problems than they otherwise could. Researchers have noticed that computers improve our critical thinking skills, student collaboration, performing real-life tasks and performing complex tasks. And furthermore, computers are becoming more and more important for our studies, since they are used writing essays, researching and for learning more about our enviroment. Besides using computers for our studies and educational purposes, computers are also quite useful for our amusement. About 10 years ago, there was no other way to watch new movies but in cinema. Nowadays we can watch them at home - on the web
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