Leidsid 33 sarnast õppematerjali, mis on seotud failiga "Complaint letter". Need materjalid aitavad sul teemat sügavamalt mõista.
stay, room, hotel, letter, overall, until, dear, following, titanic, 10th, poor, service, experience, first, wait, reception, before, woman, came, helped, throughout, bathroom, cleaned, pretty, changed, sheets, there, power, wich, lasted, worse, still, neighbour, even, manager, cost, asking, hope, improve, customerLetters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
H-Helen, J - Julia 1.Receiving a money order H: - Hello, I would like to cash a money order. J: - Hello! You should present your identity card. H: - But, you know, I'd like to receive money order for my sister. How do I go about it? J: - Your identity card and letter of attorney, please. H: - Here you are. J: - Well...Unfortunately, I can't cash your money order your signature is not witnessed. H: - Ok. Than, please, I'd like to cash my money order. J: - Take this form and fill it in. May I see your passport? H: - Yes. Please. So...Should I write my full name, my passport number and the sum of money that has been sent to me, right? J: - Certainly. How would you like the money? H: - I prefer one hundred rouble notes, if you don't mind.
Kirjapraktika Portfoolio 2013 faces. Lausanne is a beautiful and interesting place to visit. I would go back there in a heartbeat and I would recommend seeing it for yourself as it will amaze anyone who took the time to enjoy it. It will definitely take your breath away. c) a person The first time I met Kati was in 2010. I first met her on the eve of my university life as she arrived in my dormitory room quite late at night. I wasn't very fond of her at that moment. She has an oval face that is covered with freckles. Her complexion is very fair, she doesn't tan at all. She has blue eyes that match her blonde hair and complexion. She has a narrow nose, everything about her is slim. She is very thin and looks sometimes younger than she is, she's in her mid twenties. She has one of the most peculiar personalities I know. She is sometimes very quiet and completely
Chapter 21 Chapter 42 Chapter 1 It is a truth universally acknowledged, that a single man in possession of a good fortune, must be in want of a wife. However little known the feelings or views of such a man may be on his first entering a neighbourhood, this truth is so well fixed in the minds of the surrounding families, that he is considered the rightful property of some one or other of their daughters. "My dear Mr. Bennet," said his lady to him one day, "have you heard that Netherfield Park is let at last?" Mr. Bennet replied that he had not. "But it is," returned she; "for Mrs. Long has just been here, and she told me all about it." Mr. Bennet made no answer. "Do you not want to know who has taken it?" cried his wife impatiently. "You want to tell me, and I have no objection to hearing it." This was invitation enough. "Why, my dear, you must know, Mrs
Eva's story. I'm so glad the inspiration struck twice! 1 "We should head to a bar and celebrate." I wasn't surprised by my roommate's emphatic pronouncement. Cary Taylor found excuses to celebrate, no matter how small and inconsequential. I'd always considered it part of his charm. "I'm sure drinking the night before starting a new job is a bad idea." "Come on, Eva." Cary sat on our new living room floor amid a half-dozen moving boxes and flashed his winning smile. We'd been unpacking for days, yet he still looked amazing. Leanly built, dark-haired, and green-eyed, Cary was a man who rarely looked anything less than absolutely gorgeous on any day of his life. I might have resented that if he hadn't been the dearest person on earth to me. "I'm not talking about a bender," he insisted. "Just a glass of wine or two. We can hit a happy hour and be in by eight."
· Fine, thanks. / On top of the world, thanks. · OK, thanks · Not so bad, thanks. / Can't complain, thanks. · So so, thanks. / So and so, thanks. · Not so good, actually 1 The English alphabet Spelling Work with your partner and spell out first your name and then some names of places. Write down each letter as you hear it, and then say the word. The English alphabet on the phone: You might find the following alphabet (used by international airlines) useful when trying to spell a word on the telephone. A Alpha O Oscar Ä Alpha-Echo Ö Oscar-Echo B Bravo P Papa C Charlie Q Quebec D Delta R Romeo
Printed in the United States of America For my big sister, Emily, without whose enthusiasm this story might still be unfinished. But of the tree of the knowledge of good and evil, thou shalt not eat of it: for in the day that thou eatest thereof thou shalt surely die. Genesis 2:17 PREFACE I'd never given much thought to how I would die -- though I'd had reason enough in the last few months -- but even if I had, I would not have imagined it like this. I stared without breathing across the long room, into the dark eyes of the hunter, and he looked pleasantly back at me. Surely it was a good way to die, in the place of someone else, someone I loved. Noble, even. That ought to count for something. I knew that if I'd never gone to Forks, I wouldn't be facing death now. But, terrified as I was, I couldn't bring myself to regret the decision. When life offers you a dream so far beyond any of your expectations, it's not reasonable to grieve when it comes to an end.
Kordamine inglise keele eksamiks A 1.1 Read the text and answer the questions below. Dear Mary-Alice, It's been ages since I last wrote to you, isn't it weird? Yes, so it is, but, I do have a certain reason. Do you remember Sir Thom of the Minquettes'? That fine young man with fascinating blue eyes... Oh, my sweet Mary, you will never guess what happened yesterday! It was about seven o'clock in the evening when Lillian called me out for a walk you know I can't say `no' to my little sis. Anyway we went to the forest near the Swan Lake and, believe it or not, got lost! Awful
Golden Grammar rules 1. Don't use an with own. Sue needs her own room. (NOT Sue needs an own room.) I'd like a phone line of my own. (NOT ... an own phone line.) 2. Use or rather to correct yourself. She's German or rather, Austrian. (NOT She's German or better, Austrian.) I'll see you on Friday or rather, Saturday. 3. Use the simple present play(s), rain(s) etc to talk about habits and repeated actions. I play tennis every Saturday. (NOT I am playing tennis every Saturday.) It usually rains a lot in November. 4. Use will ..
Dear Sir/Madam, I am writing to complain about the poor service I received when I traveled with your Princess Lines cruise on the 10th-13th January. I went on the Carribbean cruise and I was completely dissatisfied. Firstly, your advertisement promises large deluxe cabins but they were actually quite small. I did not have room to move around in the cabin. Also the cabin was really dirty. It seemed like it had not been cleaned for a long time. I felt very uncomfortable staying there. What is more, I had to share my bathroom with other guests, which was really unpleasant and annoying. It surprised me because your advertisement said that you have private bathrooms. Furthermore, the food in the restaurant was horrible. It was cold and tasted awfully. I had to wait for two hours for the waitress to bring me my meal
I believe your advertisement was misleading in a number of ways. Firstly, the apartment was by no means spacious. The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident. In addition, it overlooked an unattractive car park in contrast to the ,,great view" you advertised. Consequently, I felt I could not stay any longer and returned home after 3 days. As you can imagine, I am quite disappointed. I feel I am entitled to a partial refund in addition to an apology for the inconvenience caused. I look forward to receiving a prompt reply. Yours faithfull allkiri Liis Ostnik permission Dear Mr Cox, I'm writing on behalf of the students to ask permission to hold a party at the college at the end of term. We would be grateful if you would allow us to hold the party in the main hall on 30th May from
9 Did he reading when he heard the scream? ____________________________________________________________________________________________ 10 Which book did you enjoying most? ____________________________________________________________________________________________ Marks: /10 Words, words, words 4 Write the words which mean the following. The first letter of each word has been provided. 1 Children wear this to school to make them look the same. u______________________ 2 A jacket and trousers made from the same material. s ______________________ 3 A man wears this round his neck and over his shirt to make him look smart. t _______________________ 4 We wear these to protect our clothing
Letter of complaint Dear Sir or Madam, I am writing this letter of complaint to complain about the service you offered to me and my family, when we stayed recently at your hotel. I already completed the Feedback Form but I would like to add some more points. Firstly, when we arrived, we were told that the bungalow we had booked was not available ad we were offered instead accommodation in rooms, which we did not want. The room service was extremely slow. On first day, I had to wait a cup of coffe for one hour. Also, there was promsed a TV in the room, but it was out of order. Unfortunately, we were not satisfied with the recreational facilities either. Altough there were two tennis court, we did not get a change to play because they were booked up most of the time. In the end, our evening entertainment conisted of sitting in the bar all night as the only choice was an extremely noisy disco
more important commitments. It's time for the world to take advantage of this revolution." -- Vivek Kulkarni, CEO of Brickwork India and former IT secretary of Bangalore; credited as the "techno-bureaucrat" who helped make Bangalore an IT destination in India "Tim is the master! I should know. I followed his rags to riches path and watched him transform himself from competitive ghter to entrepreneur. He tears apart conventional assumptions until he nds a better way." --Dan Partland, Emmy Awardwinning producer of American High and Welcome to the Dollhouse "The 4-Hour Workweek is an absolute necessity for those adventurous souls who want to live life to its fullest. Buy it and read it before you sacri ce any more!" --John Lusk, group product manager at Microsoft World Headquarters "If you want to live your dreams now, and not in 20 or 30 years, buy this book!" --Laura
I was really disappointed and took the dish back, saying it was not what I ordered. The waitress looked a me poshly and did not even apologise, but just took the dish and went into the kitchen. After 5 minutes she returned and gave me the dish, this time without jalapeno and left. After I had eated for a while I suddenly noticed something black and big, it was hair. I was just stunned and stopped eating immediately. But still I did not panic, I waited until my partner had finished his food and then I went to receive the bill. In the end when the waitress brought us the bill and asked us if we had a pleasant stay, I asked her to send greetings to the mainchef, because there was a nice black hair in my dish. She said she was sorry, but it seemed like she did not mean it at all. Clearly, it seems that your enterprise has some serious issues with staff and to resolve the
Simple Past [VERB+ed] or irregular verbs Examples: Examples: · I lived in Brazil for two years. · You called Debbie. · Shauna studied Japanese for five years. · Did you call Debbie? · They sat at the beach all day. · You did not call Debbie. · They did not stay at the party the entire time. USE 1 Completed Action in the Past · We talked on the phone for thirty minutes. · A: How long did you wait for them? B: We waited for one hour. USE 4 Habits in the Past Examples: · I saw a movie yesterday
GRAMMAR 1 and 2. Helpful marginal notes throughout the books have been provided to reinforce existing skills and call attention to common problem areas. We wish you every success in your pursuit of English proficiency. 1 What is Grammar? 5 The Simple Past Tense 98 Regular and Irregular Verbs 99 Was and Were 104 2 The Capital Letter 6 The Past Progressive Tense 106 The Future Tense 108 Can and Could 112 May and Might 113 3 Nouns8 Do, Does and Did 115 Common Nouns 8 Would and Should 120 Proper Nouns 13
MARIANE, daughter of Orgon, in love with Valere CLEANTE, brother-in-law of Orgon TARTUFFE, a hypocrite DORINE, Mariane's maid M. LOYAL, a bailiff A Police Officer FLIPOTTE, Madame Pernelle's servant The Scene is at Paris ACT I SCENE I MADAME PERNELLE and FLIPOTTE, her servant; ELMIRE, MARIANE, CLEANTE, DAMIS, DORINE MADAME PERNELLE Come, come, Flipotte, and let me get away. ELMIRE You hurry so, I hardly can attend you. MADAME PERNELLE Then don't, my daughter-in law. Stay where you are. I can dispense with your polite attentions. ELMIRE We're only paying what is due you, mother. Why must you go away in such a hurry? MADAME PERNELLE Because I can't endure your carryings-on, And no one takes the slightest pains to please me. I leave your house, I tell you, quite disgusted; You do the opposite of my instructions; You've no respect for anything; each one Must have his say; it's perfect pandemonium. DORINE If . . . MADAME PERNELLE
2 1 economical 7 priceless 8 Few of my relatives live nearby. broken vase. 2 pricey 8 economic 9 My parents have little money. 4 Dad refused to let me stay out late. 3 valuable 9 costly 10 He read the whole magazine. 5 We're considering selling our car. 4 financial 10 worthy 11 Most graduates quickly find a job. 6 I enjoy relaxing in front of the TV
Tartu, 2014 ISBN 978-9949-436-59-0 Kirjastus Studium Riia 15b, Tartu 51010 www.studium.ee Trükitud OÜ Greif trükikojas Lohkva, Luunja vald Tartumaa 62207 --- 3 xxx 1. The Big Apple 1. Write the verbs in the present continuous or the past continuous tense. Do you remember? am is are was were verb -ing 1 Sorry. I ... (write) a report at the moment. I can't come with you. 2 When Peter arrived, his friends ... (play) football. 3 I ... (sleep) when the alarm went off in my sister's room. 4 Dad's mobile phone is switched off because he ... (fly) to Paris. He's on the plane at the moment. 5 I ... (read) an interesting book. It's a collection of memories. 6 Leo was late again. He ... (step) out of his father's car when the bell rang. 7 Helen ... (lie) on the sofa when an ambulance stopped in front of the house. 8 I ... (give) this report from inside the school radio studio. Right now, the two teams ... (take) their places on the football field. 9 Mrs Watson ..
Heartless It was one late evening when a little blond girl, aged between 7-8, ran quietly across the Ninth Avenue and entered one of the old houses that were lining the road. Inside she went smoothly though the corridors and soon reached a wooden door. After knocking twice a voice from inside called "Enter!" and the child went in. The room was filled with the smoke of numberless cigarettes. The girl, however, made no emotion and came closer to the old and ugly man sitting behind the table. "I wasn't lucky today, Grandpa," whispered the child and her light blue eyes filled with tears as she talked. The man smoked soundlessly, not even glancing at the girl. "But I'll go again, tomorrow, and bring you twice the money! I promise! So don't punish me, okay?" The man stood up and walked slowly towards the girl.
money others h) You easily become angry with others 1) You try to avoid work if you can 3.Complete each sentence with a word from the box. Use each word once only. ambitious greedy polite sociable brave imaginative proud stubborn grateful kind snobbish tolerant a) I think I'll stay here on my own, I'm not feeling very ……………. today. b) Diana wants to get to the top in her company. She is very……………. c) It's not ……………. to stare at people and say nothing! d) I think you have to be very……………. to write a novel. e) Thank you for helping me. It was very ……………. of you. f) Peter refuses to change his mind, although he is wrong. He's so ……………. g) It was very……………. of Sheila to put out the fire on her own.
The man in the first photo seems to and eventually evolved into signs · In a weaker class, work on the first have a huge amount of luggage with representing the consonants of the statement together and then ask the him. I imagine he is planning to stay language. The first true alphabet was students to work individually. for a long time. He looks bewildered the Semitic alphabet which appeared and rather disorientated. It must feel · Use of English: Encourage the
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets TYPES OF LETTERS 1) Asking for advice I am writing to ask if you could help me with … I am writing to ask for your advice … Closing line: I would appreciate if you could give me your advice as soon as possible.
was a cheerful child with a good temper. But she was also something of a tomboy. As she became a teenager, Catherine began to grow more beautiful, and eventually she turned from her athletic pursuits, such as cricket and horseback riding, to reading books. One day, the Allens, a wealthy, childless couple offered to take Catherine with them on a trip. "Would you like to come to Bath with us, Catherine?" asked Mrs Allen. Of course Catherine wanted to go because her life had been quite sheltered until that moment. Bath was a resort for the wealthier members of British society, so it was a new world for Catherine. The life there differed from the one back at home. "How uncomfortable it is," whispered Catherine, "not to have a single acquaintance here" "Yes, my dear," replied Mrs. Allen, with perfect serenity, "it is very uncomfortable indeed." In Bath, Catherine met a young clergyman Henry Tilney. "Have you been long in Bath, madam?" "About a week," replied Catherine, trying not to laugh.
and relevant to all readers' personal lives. Comment on the Fifth Edition of Influence: Science and Practice It has been some time since Influence was last published. In the interim, some things have happened that deserve a place in this new edition. First, we now know more about the influence process than before. The study of persuasion, compli- ance, and change has advanced, and the pages that follow have been adapted to re- flect that progress. In addition to an overall update of the material, I have devoted special attention to updated coverage of popular culture and new technology, as well as to research on cross-cultural social influence-how the influence process works similarly or differently in various human cultures. I have also expanded a fea- ture that was stimulated by the responses of prior readers. This feature highlights the experiences of individuals who have read Influence,
Lamb to the Slaughter by Roald Dahl (1916-1990) The room was warm and clean, the curtains drawn, the two table lamps alight - hers and the one by the empty chair opposite. On the sideboard behind her, two tall glasses, soda water, whiskey. Fresh ice cubes in the Thermos bucket. Mary Maloney was waiting for her husband to come him (correction: home) from work. Now and again she would glance up at the clock, but without anxiety, merely to please herself with the thought that each minute gone by made it nearer the time when he would come. There was a
three years later. Few records of Shakespeare's private life survive, and there has been considerable speculation about such matters as his sexuality, religious beliefs, and whether the works attributed to him were written by others. Shakespeare produced most of his known work between 1590 and 1613. His early plays were mainly comedies and histories, genres he raised to the peak of sophistication and artistry by the end of the sixteenth century. Next he wrote mainly tragedies until about 1608, including Hamlet, King Lear, and Macbeth, con- sidered some of the finest examples in the English language. In his last phase, he wrote tragicomedies, also known as ro- mances, and collaborated with other playwrights. Many of his plays were published in editions of varying quality and accur- acy during his lifetime, and in 1623 two of his former theatrical colleagues published the First Folio, a collected edition of his dramatic works that included all but two of the plays now re-
Reading reflection 12/19/06 Title: The Way Home Writer: Sue Leather This book is about eight journeys which change lives forever. Every story is touched and helps me think more about the meanings of life. The Way Home: Alex had a nice husband she went on many trips from time to time. In one of her journeys, she bumped into an attractive man, Stefano. After a nice talk, he asked her to stay at the same hotel and the same room. At the time she agreed, it just began her betrayal and she didn't know how to stop it. Remembering her childhood, she was very frighten about her mom's betrayal and ran away in a long distance from home. And now, she was going home, she was beginning to believe that only her journey home would help her to bring her betrayal to an end...... Betrayal could happen so easily, that's why more and more people have extramarital relations recently
................................ 2 Prepositions of Time – for & since ....................................................................... 3 Prepositions of Time – for & during ..................................................................... 3 Prepositions of Time – during & while ................................................................. 4 Prepositions of Time – by & by the time .............................................................. 4 Prepositions of Time – until & from ... till / to ... ................................................. 4 Prepositions of Time - ago................................................................................... 5 Prepositions of Place – in .................................................................................... 5 Prepositions of Place – at .................................................................................... 5 Prepositions of Place – on ..............................................
Dear Sir/Madam, I am writing in the hope that you can help me with a problem regarding a camera that I have bought recently. On 24 April, I purchased a Canon digital SLR camera from a duty-free shop at Freetown Airport on my way from Freetown to Wondercity. The camera cost $599, and I paid for it by credit card. When I arrived at my hotel in Wondercity almost 24 hours later, I discovered that the box which contained the camera did not include the battery, and the space in the box for the charger was empty. I am now in Wondercity, and I am not returning to Freetown, so I need to get the missing parts here. I would be grateful if you could arrange for the parts to be sent to me. I attach a copy of the receipt for your information. I look forward to hearing from you. Yours faithfully, Introduction
Copyright © 1967, 1973 by David Kahn All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher. For information address The Macmillan Company, 866 Third Avenue, New York, New York 10022. Library of Congress Catalog Card Number: 63-16109 Crown copyright is acknowledged for the following illustrations from Great Britain's Public Record Office: S.P. 53/18, no. 55, the Phelippes forgery, and P.R.O. 31/11/11, the Bergenroth reconstruction. Published by arrangement with The Macmillan Company FIRST PRINTING SECOND PRINTING THIRD PRINTING FOURTH PRINTING FIFTH PRINTING SIXTH PRINTING SEVENTH PRINTING EIGHTH PRINTING NINTH PRINTING TENTH PRINTING SIGNET TRADEMARK: REG. TJ.S. PAT. OFF. AND FOREIGN COUNTRIES REGISTERED TRADEMARK---MARCA REGISTBADA HECHO EN CHICAGO, U.S.A.
They've known each other TV for two hours. since they were at school. UNTIL FROM - TO We use until/till to say how long a situation continues We use from - to + beginning and end of a period Let's wait until it stops raining. I stayed in bed until half past Last evening we watched TV from 5 to 8 o' clock.
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