6 March 2014
Dear Sir/ Madam ,
I am writing in order to complain about your product I bought. It is
an i- phone , which I ordered from an online shop. A week later it
stopped working properly.
First of all, the on/off button is broken and does not let me open my phone. The screen colour of the device was also unacceptably almost black and white.
In addition to this, the sound was a little bit off and I could no
adjust it in the settings. For some reason I also could not see my
messeages at all. No only the screen was borken, the camera was not
working either.
I suggest that you explain all that, replace the item or give me a full refund.
I look foward to receiving your explanation.
Yours
faithfully,
Mari
50 punkti
Autor soovib selle materjali allalaadimise eest saada 50 punkti.
~ 1 leht
Lehekülgede arv dokumendis
2014-04-01
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Letters Letters FORMAL, INFORMAL, TRANSACTIONAL TASK 1 Read the extracts and answer the questions. · Where are the extracts from? · What is the purpose of each letter? · How do they differ? · Which extracts are examples of formal letters? · How is the reader addressed in a formal letter? · What are the closing remarks for formal letters? · What is the salutation in a friendly letter? · How would you end extracts 1,2,3 ? · How would you begin the extracts 4 and 5? 1. Dear Mr Miller, I received your kind invitation to the reception. Unfortunately, owing to other commitments. I will be unable to attend ... 2. Dear Ralph, l just got your invitation to the company's event. l `m afraid I can't make it because I've a/ready made plans which l can "t change ... 3. Dear Sirs,
These letters are often written in response to an advertisement. 1. What is the intended purpose of the inquiry that I intend to write? 2. Who is the intended recipient? 3. How can I let my recipient know that I am seriously interested in their product/service/job offer? General Rules to Follow: Be polite. Be clear and organized about what you want/need to know. Express thankfulness for time and effort. The K.I.S.S. principle keep it short and simple SAMPLE LETTER Dear Ms Smith I am writing in response to your advertisement to enquire about the pub and restaurant placement in England. /I am writing to enquire about the pub and restaurant placement in England, as advertised by you. To start with, where in England/in which area of England is the workplace located? Could you also tell me which positions are available/you are seeking to fill, and how long a workday/how many hours a shift would be
months. Finally, during video lessons, some of us find it difficult to see screen properly. There are number of changes that could be made in order to improve the situation. To begin with, I would strongly suggest that the number of students per class kept to below ten. In this way... To sump up, while most of us are satisfied with the conditions, I feel that above improvements would make things even better. If these suggestions were carried out... Complaint Dear Sir I am writing to complain about the holiday apartment I rented from you on 15th of August. I believe your advertisement was misleading in a number of ways. Firstly, the apartment was by no means spacious. The rooms were cramped and there was very little storage space. Also, the distance from the beach was ten times farther than you claimed. Furthermore, the balcony railing was broken. This was quite dangerous and could have caused an accident
18th February, 2015 Dear Ms Lake, I am writing to you regarding the advertisement in “Yes! Student magazine”. I would like to apply for the position of Activities Organiser. I am an 18-year-old student from Tallinn, Estonia. This year I am finishing the high school and I am planning to go to Ireland for my university studies. I had previous experience in organising events for children while working in “Vesiroos”, a summer camp in Estonia in July and August 2014. My duties included arranging outdoor games for children aged 7-11. I am confident that I am suitable for the job because I am good at organising different leisure activities. Furthermore, I love working with children and I have plenty of ideas what to do in a summer camp. I would like to enquire about the work in the camp. Could you let me know how many people will take part in one group? Could you also inform me if I can eat for free or I have to pay for the food? I would like to know where exactly the summer camp
Dear Sir/Madam (,) ----- Yours faithfully (,) (no name) Dear Ms/Mr Smith (,) ---- Yours sincerely (,) (w/ name) Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation I was disappointed with the quality of the kettle that I bought at your store two days ago.
FORMAL LETTER 120 (+/-10%) words I It is a formal letter. Do not use any contracted forms (don’t, can’t, I’m etc.)! II * Dear Mr. Smith / Dear Ms. Smith (No first name!!!) * Kui teame nime, siis lõpp – Yours sincerely ja ülesandes antud nimi * Kui nime pole öeldud, siis – Dear Sir or Madam * Kui nime ei tea, siis lõpus Yours faithfully ja ülesandes antud nimi Do not use your own name!!! Te olete kas Jürid või Marid, Urved või Urmased jne. Enamasti Mart Mets või Mari Mets
January 17, 2014 Dear Sir/Madam I am writing to complain about the computer I bought at your store last week. When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product
Hope thing convenience(esimeselvõimalusel)..i get better. Let me know what happens. person again look forward to hearing from you. Making a complaint-kaebus Reason for writing MAKING AN APOLOGY RECOMMENDATION Complaint with Reason for the apology Reason for writing justification(põjendusega) Reasons to explain the upset causet Recommendation( qualities with Closing remarks express understanding to make up examples , justificatioN.- omadused
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