When I tried to turn the computer on at home, it did not work. The screen was black and the computer made an odd noise. I performed in the manner as the user manual wrote. Since the computer was guaranteed for 2 years, I took it back to your store but the shop assistant did not help me. She was impolite and arrogant and she said that she could do nothing. I am most disappointed and require my money back or a new product. I hope that this problem will find a solution in a week. Yours faithfully Mari Mets (117) January 21, 2014 Dear Sir/Madam I am writing in response to your advertisement in the last week edition of "The Job-Hunter". I would like to attend the TV talent show. I am 19 years old, have graduated from Viljandi Gymnasium and finished Viljandi Music School. I like to sing very much and I play the piano.
Motivation letter (Also called a „statement of purpose“ or „personal essay.“ 1st paragraph – a reason of writing, include a position you are applying for and where you heard about it. Expressions: Dear Sir/Madam; ending – Yours faithfully, your name. Dear Mr. Black; ending – Yours sincerely, your name. To whom it may concern; ending – Yours sincerely, your name. I came familiar with this advertisement in the newspaper, Internet, etc. I would like to apply for the (catering job) in your company. My interest in the (sales business) dates back to my childhood. There are several reasons why I decided to apply for the position: 1st, 2nd, ... .
were talking about a fast food place, yet in such an official place as it is the National Museum of Physic Art, it is a shame to see employees who cannot use English. It was very irritating and I wasted a lot of time making clear what problems did I encounter. As a result, I did not visit your museum and I never will. However, I do hope that you will clear out the misleading facts and improve the atmosphere art is worth the trouble and respect. I am waiting for your reply. Yours faithfully, Eleanor Becks Receiver's address Sender's address Polite naming, Date/Place (opt.) Introduction Linking device (e.g. to begin with, on the one hand) and the I paragraph Linking device (e.g. as for more, on the other hand) and the II paragraph To sum up Polite "waiting for your reply" Yours sincerely/faithfully, (depending if the receiver is a friend or an unknown person)
Layout My address Name Receiver’s name Address Salutation ( Dear Sir/Madam, Dear Mr/Ms/Mrs/Miss) Introduction: WHY I am writing Main body of the letter: WHAT I want to say ONE thing at a time; explain Conclusion: Solution, polite closure, reference for future meeting etc. Sign off (Yours faithfully, yours sincerely) Name Letter of Complaint 1. Salutation 2. Reasons for writing I am writing to complain about a kettle … 3. Complaint with justification / explanation I was disappointed with the quality of the kettle that I bought at your store two days ago. I was appalled at the inferior quality of the kettle that was sold to me at your store two days ago. 4
4 November 2011 Dear Sir or Madam I am writing in reply to your advertisement in a magazine. I would be interested in publishing my work. I would be grateful if you could answer some questions, as the advertisement was rather brief. First of all, I would like to know if you have set an age limit or a deadline. I also wonder whether the poetry is acceptable and where the work will be published. Finally, could you inform me if I may send in my manuscript by e-mail. I look forward to receiving your reply. Yours faithfully, Tiiu Tamm
MY ADRESS DATE RECEIEVER'S ADRESS Dear Mr.(Mr./Mrs./Ms.) Johnson/ Dear Sir (Sir/Madam) I am writing to apply to (apply for...) I am writing with regard to your advertisment ... (in ,,Postimees") I would like to apply for the post of... BODY I hope you will get my application I look/I am looking forvard to hear/hearing form you. I would appreciate a reply at your earliest convenience. I look foward meeting you to discuss the possibilitu of (employment) Please contact me regarding any questions you may have Yours sincerely,/Yours faithfully, YOUR NAME
Closing remarks: thank the person for considering your application, ask the person to consider you for the job, mention the possibility of further communication. I have enclosed my CV... I am enclosing my curriculum vitae together with two references, I would be happy to provide any further information, if you wish me to attend an interview, I am available at any time, Thank you for considering my application. NB! I look forward to hearing from you. Sign-of Yours faithfully (if you don’t know the name) Yours sincerely (if you know the name) Register/vocabulary/grammar Language appropriate for the task, no contracted words, no slang, a wide range of vocabulary and grammatical structures, spelling and punctuation (a capital letter at the beginning of a sentence, a full stop to finish sentences, avoid exclamation marks), use of linking devices (but not the ones you would definitely use in an essay) Letter of complaint Salutation Dear Mr/Mrs/Ms…
4 Oct 2010 John Smith Manager Modern Technology Ltd. Dear Sir I noticed your advertisement of computers in the current issue of ,,Modern Technology" and i am interested in your range of HP laptops.Some time ago we purchased five Canon copy machines which are working just excellent.According to recent products we recieved from you,we now have full confident in your companys quality and reliability. Hope you include some helpful information of any new models of Dell and previously mentioned Hewlett-Packard workbooks in your reply. I look forward to your reply,and doing business with you in the future as well. Yours faithfully Your Name
THAILAND GETAWAY 12/01/2008 Dear Sirs I have just returned from a holiday in Thailand Getaway. I am writing to express my annoyance about a number of points. First of all, the beaches were dirty and crowded. As a result, I didn't see any clean and free places where for suntanning. I like snorkelling, but you have not snorkelling equipment for all the family. Take a tour by elephant was impossible because queue was too long. Even bikes were out of order. All these points made me very annoyed. I insist on paying back a half of the sum I paid for the holiday. Yours faithfully M. Mets (Mr) words (109)
Dear Sir or Madam: I am writing to complain about the China Figure I ordered from your mail order company as a gift for a friend. I believe your advertisment was misleading in a number of ways. Firstly the Beautiful China Figure you sent me was cracked. Secondly, you promised to engrave my chosen message on a gold plaque, but there was a wrong message on the plaque. Then the advertisment said that the figure will be selivered within ten days, but mine took three weeks to arrive, so I got it too late. I am extremely upset and I demand you to give me my money back as soon as possible. Yours faithfully, Karoliina Ojasaar.
Dear Sir/Madam I am writing in response to your advertisement of the Bennington Rock Festival. Firstly I would like further information about what bands or musicians are performing at the festival. Secondly your advertisement mentions that the package includes transport. I would like to know the schedule back to the airport when the festival is over, because the last flight back on the 17th will be at 9:15 pm. I also have some queries regrading if we could book a room for three in advance if possible.Could you also indicate whether the meals will be included in the two nights? Thank you in advance for your assistance.I’m looking forward to receiving your reply Yours faithfully Mary Muri
Estonia 25th May 2008 Recruitment Assistant Exeter Software Company 72 Southernhay Weast, Exeter EX1 2JG Dear Sir/Madam, I am writing to apply for the post of Managing Director. I would welcome the opportunity to join the Exeter Software Company, because I have always been interested in software and computers, and I am looking for new challenges in my life. I match all the requirements given in the advertisement and I have previous experience working at this position. I believe that my strong IT skills and education will make me a very competitive candidate for this position. Please send me a description of the job and an application form. I look forward to hearing from you, and thank you in advance. Yours faithfully, ( allkiri )
Tallinn Estonia 29 March 2010 1455 de Maisonneuve Blvd. W. Montreal, QC H3G 1M8 Canada Dear Sir or Madam, I am writing to your advertisment in the newspaper for the International Advanture Course. I am 18 years old and come from Estonia. I have learned english for 6 years, and I would like to continue studying English, and so the job you offer would be great opportunity for me to improve my speaking. I am available from July to September, so every time suites to me. I am always interested in working with people. And I also like to oragnise some interesting activities. My hobbys are cycling and swimming. Thank you for considering my application. I look forward to hearing from you....
Dear Sir/Madam I saw your advertisement on Postimees and I am intrested in your advertisement and Iwould like to ask some questsions. I wolud like to know about the furniture, whether the furniture stays in apartment, if it stays in then the price is very good for me. I would like to know about windows, how many windows are there. How is it about parking? How many parkilng lot is for each appartment. How is about neighbours, are they noisy or not? Is there central heating or stove and how much you pay for utilities per month. Can I take pets , whether neighbours accept me if I have Bulldog. I am looking forward to hearing from you Yours faithfully Kaspar Bork
Dear Sir or Madam, I am writing to express my dissatisfaction with for service to your post office. I would like to know what happend to my pack? Firstly, I would like to know why my pack is missing? It has been missing since 14 February 2014 when I put the pack on track. Secondly, I would like to know when I will get back my pack? This pack is very important to me and I would like to get it back soon as possible. In conclusion, I am very disapointed in your service. I really hope we can solve this problem and find a compromise. I look forward to hearing from you soon. Yours faithfully, Mari Mets Kairit Küppar
To: Mrs Diana Parker Date: 17.12.2008 Address: International Recruitment Office, Box 202, 10001 Tallinn Estonia Dear Madam, This letter is in support of my application for the position of the Office Manager in UNICEF, as advertised in your website. As you will see from the enclosed CV, I attended Miina Härma Gymnasium in Tartu, where I studied English and Russian elaborately for 3 years. In addition, I recently completed a course in statistics. For the last two years, I have been a volunteer in many different types of organizations. That has improved my communication skills and I have gained a lot of experience in service. I would be grateful if you would onsider my application for this position. I will be happy to supply you with further information. Yours faithfully,
Dear Sir, I am writing to response to your letter. I understand your concern about the security of your valuables, but I assure you, there is absolutely nothing to worry about. Firstly, we have the latest available security system, which includes double steel doors, bulletproof windows, audio/video communication system and other very effective facilities. Also, the safe is made of specific material and is inaccessible without the special code, which has only two of our workers me and the financial manager. In case of a robbery, the FBI will response immediately. I hope this information will satisfy you and encourage you to use our secure bank in future. Please do not hesitate to contact us if you have got any further questions. Yours Faithfully, chief security officer Mark Edwars
Enquiry Dear Sir I am writing to enquire about your latest range of children clothes. I saw your advertisement in the current issue of "Cosmopolitan". Could you please send me your price list and also I would like to know more about your terms of payment and if any quantity discount is available. I look forward to hearing from you. Yours faithfully Dear Mrs. May Thank you for your letter of 25th September about our new children clothes line. The enclosed catalogue contains full details of our range and a price list. We offer 25% of discount if the order is greater than 30 items. The payment must be made within 14 days , if you make payment within 7 days you will get an additional discount of 5%. We look forward receiving order from you.
there. I would like to know which days of July your workshop takes and how many hours in one day? If I am beginner is it for me? What is the class size? Do you have some cafe there for lunch break? What that price contains? Do I have to do some homework? I can be contacted by telephone on +3725694265 or by email at [email protected]. I am looking forward to you answer. Yours Faithfully, Mari Mets
Dear Sir or Madam I am writing to complain about International Friendship Club. The advertisement about the club was misleading in several ways. First of all, the advertisement said that the photograph of me and my family will be returned directly but I sent my photo a month ago and there hasn't been any return yet. It also claimed that I will receive the names and address of the people who will correspond with me whereas I got only two so far. To make matters worse the advertisement said that I will get letters from my six new friends but I have heard nothing about them. Finally, why did I get a bill although that service is supposed to be free for all students? Yours faithfully, Piret Elias
15 Kare Street 72720 Paide Estonia International Recruitment Office Box 202 10001 Tallinn Estonia 5 September 2012 Dear Ms Parker I am writing to you because of the job offer in The Baltic Times and I would like to apply to the office manage's post. I have worked as an office manager before but I moved and now I would like to work on a similar job. I have thous personal qualities what you are looking for, such as knowlege of English and Russian, good computer skills and also good communication skills. Like always, I am looking for an interesting job what is full of challenges. Also, I am ready to work in a team. I...
Dear Sir or Madam, I am writing to complaint about the Grange Health Spa, which I visited. I believe its service was inadequate. To start with, you promised that I will get a luxury suit, but I had really tiny room. Also you promised scenic countryside but I had no view. Moreover, you said that the price is all- inclusive but I had to pay for some things. For example I had to pay for my dinner. What is more, I was disappointed because you said that there are full range of health and diet programmes, but all guests ate the same food and we did not have any healty food at all. In conclusion, I am really disappointed with the Grange Health Spa. I look forward to receiving a prompt reply. Yours faithfully, xxx
All your personnel was very competent and helpful. So I chose a lovely set. I was recommended to deliver the purchase to my house. I got the delivery in time, but then the trouble started. I started unwrapping the set and to my horror I discovered that two of the saucers were broken. I would be grateful if you could substitute the broken items, otherwise I have to return the whole set and claim a refund. I have got the receipt. Yours faithfully, Mrs Jean Smith TÕLGE: Kallis Hr Manager Kirjutan teile et kaevata kohvi koplekti üle mille ma ostsin teie poest kaks päeva tagasi. Teil on väga lai valik kauneid kohvi tasse ja komplekte. Terve teie personal oli väga kompetentne ja abivalmis. Nii et ma valisin armsa komplekti. Mulle soovitati ost kohale toimetada oma koju. Ma sain oma tellimuse kätte õigel ajal, aga siis algasid probleemid. Ma hakkasin komplekti lahti pakkima ja oma õuduseks avastasin, et kaks taldrikut olid katki.
29 September 2008 Dear Sir/Madam, I am writing to inform you that you have made many mistakes in the article 'Student Slaves at Workcamp'. I explain each of the mistakes below. Firstly, you described the camp as something extremely dreadful, although there was very fun and the atmosphere was great. Secondly, you claimed that at the camp were 30 students, but actually there were only 15 of us, maybe even less. The final point I want to make concerns accommodation. We did not spend the nights in old tents. All of us slept in modern, wooden buildings with many more showers than you claimed to be there. Could I please ask you to look into these matters. I would like to see correct information about the camp in the next issue. I look forward to hearing from you. Yours faithfully, Kaire Lusti
Dear Sir or Madam Thank you for interest in our conference. We are looking forward to see you in Väike-Maarja. The conference is on 17th-18th November. It takes place in Väike-Maarja Seltsimaja. The address of Seltsimaja is Pikk 1 Lääne-Virumaa. We organize transport to Väike-Maarja too. From Tallinn comes a bus with 50 seats. Futhermore on bus comes from Narva and one bus comes from Ikla. I hope that everybody can come to Tallinn, Ikla or Narva, if you can not then send me email and we organize yours arrive. In the 17th November evening we go altogether to the Rakvere Teater and watch new perfomance called „ Viimase öö õigus“. So you can hear Estonian and you will get some practice. I am looking forward to see you soon. Yours faithfully Kaspar Bork
Our company must also apologise for the misunderstanding about the message You had chosen to be engraved on the gold plaque. By accident we sent You a wrong figure, but You can be sure that it will never happen again. I hope that this incident will not deter You from using our mail order company in the future. To make up the inconvenience caused, we are sending You a new china figure and giving you a full refund. Yours faithfully, John Jones John Jones Director of the China Figures Company
Dear ... I am writing to express my concern regarding the school meals served at The School House.That school food is healthy and tasty, could only be used in all schools canteens Estonia stockpiled, here are strictly controlled and processed foods. Start with the fact that Estonia grown food is stored, processed and routed school canteen supply chain for its intended purpose. This approach solves three important problems. The menu could be selective in how many different drinks. Since I myself can not drink milk, and in particular it could be a range of more buttermilk. Students could have a greater choice of food than what they want and what is not. Because some students can not eat everything and they should then suffer from hunger throughout the school day. I look forward to hearing from you soon. Yours faithfully .....
Dear Sir/Madam I am writing to apply for the writer job which was advertised last week in the Financial Times. I would like to apply for the job because the conditions are excellent and the job perfectly matches my personal and professional interests. I think I would be the perfect candidate for the job because I like writing and humanities have always been my favourite studying subjects in school. I have also been blogging since two years and reading books and watching movies have always been my two favourite hobbies. I have also taken part in various writing competitions and in my free time I write reviews for the movies. If given the job I would do it part-time as I am still attending school. I am looking forward to hearing from you. Yours faithfully
Dear Sir/Madam, I am writing to complain about the mobile phone which I bought from your store and about your customer service. I bought the phone on 15th September. I was told that the phone has guarantee for 6 months. It worked properly for three weeks. Then it suddenly stopped working, the screen went black and the buttons didn’t function. I immedately phoned your helpline and was told that this was completely my fault and i have to pay extra money for the repair. I think that it is unreasonable that I have to pay for the phone repair because guarantee is 6 months. I also think that in the future you should talk to your employees about their attitude. I would like to get my phone repaired for free. I look forward to hearing from you. Yours faithfully, xy
Dec 11, 2011 Dear Sir/Madam, I am writing to inform you about my bad experiences I had while staying at your hotel from 1st of December to 4th of December. First of all, I stayed at a small room with noisy guests in the next room. Although, I had been told that I would be staying at a large private room far away from other guests. Second of all, the food was terrible. However, the brochure said that you have one of the best chefs in your hotel and that the food will be amazing. Furthermore, when I got the bill, I was shocked how overcharged I was. I assume you will replace my bad experiences with a full refund. I hope that this will not happen anymore and you improve your service. Yours faithfully, Kristi Rapper
6 March 2014 Dear Sir/Madam, I am writing in order to complain about your product I bought. It is an i-phone, which I ordered from an online shop. A week later it stopped working properly. First of all, the on/off button is broken and does not let me open my phone. The screen colour of the device was also unacceptably almost black and white. In addition to this, the sound was a little bit off and I could no adjust it in the settings. For some reason I also could not see my messeages at all. No only the screen was borken, the camera was not working either. I suggest that you explain all that, replace the item or give me a full refund. I look foward to receiving your explanation. Yours faithfully, Mari Mets
27 Suur-Aia St. 72711 Paide Estonia 5 December 2010 8 All Saints St., Mayflower, London N1 9RL UK Dear Sir/Madam, I am writing to complain about a faulty CD-walkman and your shop assistant's unprofessional behaviour. In the first place, I am not happy with my new CD-walkman. It played only on a steady surface. It also played the first three songs only and then started from the beginning. In addition to that, when I returned to the shop for help the shop assistant was very arrogant and did not provide me any help at all. I would, therefore, like you to return my money or replace my CD-walkman i...
Dear Sir/Madam, I am writing to apply for the position of tourist guide which was advertised in The Weekly Times on Monday, July 5. I graduated from Weston College in 1990, with a degree in Tourism and Marketing. While at Weston, I travelled extensively throughout Europe. I am s fluent speaker of French, Spanish and German. My current position is Senior Tourist guide in Madrid, Spain with Cosmo Tours. I have been with Cosmo for two years and have also worked in Seville and Barcelona. My duties have included transferring passengers to their hotels, organizing and leading excursions and dealing with a variety of queries. I have enclosed my C.V. and would be glad to supply any additional information which you may need. I would very much like the opportunity to work with your company. I look forward to hearing from you soon. Yours faithfully, Ann Dobbs
Dear Sir / Madam, I am applying for the job of an assistant in The Evening Star, advertised in the Daily Post on 22 May. I have always been interested in journalism, and during the school holidays I used to work part-time for a local newspaper. Please find details of my qualifications and work experience in the enclosed curriculum vitae. Last year I was a student at Märjamaa Gymnasium. There I used to publish the school newspaper. Since I left school I have been working as the assistant of the sports magazine site in the Internet. I am familiar with using computer programs. I also have experience of translating books in English. I've done it beside my present job to earn some extra money. That shows I have good English skills and I am able to work under pressure. I look forward to hearing from you. Yours faithfully, Johanna Elmik
Morgan Holiday Home Address: My address: 6 February 2014 Beachside Holiday Home Dear Sir or Madam, My family is planning to spend a month in England and we wish to rent a holiday house. I have found the advertisement in the Internet and I am going to ask some questions. First of all I wonder if pets are allowed in the house of family booking? We have a dog and that would be really very difficult to leave him at home alone for two weeks. What about extra fee car parking? How much would it cost? Is there a fridge in the kitchen? I am also interested in price. All the rent costs 252 €? Including bed linen & towels? Or we have to take along our toiletries? And finally: What about internet access? Do you have it? Looking forward to your answer, ...
Dear Sir/Madam, I am writing with regard to your advertisement in the newspaper " Times " on 10th September. I would be grateful if you could send me further information about the cars you introduce in your company. I would appreciate if you could answer a few questions I have. I am interested in buying a car for traveling through the Europe. I would like to know how fast is this car and if it consumes petrol or any other fuel. I would also like to know more about the test drive. I am interested in buying it, so I would be grateful if I could test this car . I wonder how many people can this car carry. I am living alone, so it would be better if car would look smaller. I love small sport cars more, than family cars. I want to thank you for reading my letter. I am looking forward to receive an answer from you . Yours faithfully, Karin Lett .
Peeter Orav Tallinn, Harjumaa Toome Kinnisvara OÜ Tartu mnt 120b Tallinn, Harjumaa Tartu mnt 999a 08 December 2020 Dear Sir Broker for your real estate company I am writing to apply for the top broker place which I saw posted in cvkeskus.ee. Last year, I worked as a car salesman in my brothers company. My responsibilities there were checking the cars, talking to clients and signing the papers. I also own a couple rental properties, which make me money passively. I consider myself to be trustworthy, enterprising and independent. If necessary I can supply references from the manager of the company. I would be grateful for the opportunity to visit your agency and discuss my application with you in person. I am available for an interview any day after 4 p.m. If my application is successful, I will be available to start work on 14...
Dear Sir, I am writing to you to complain about the china figure I ordered from you three weeks ago. I must regretly announce, that your advertisement was wrong in many ways. Firstly, the figure which I ordered was told to be delivered within ten days. But I received it after three weeks and due to that, I could not hand it to my friend in time. Furthermore, there was a crack on one side of the figure; so as a consequence, it also did not look the same anymore because of it. And the gold plaque, where you engraved my message was completely wrong. That is why I could not gift it to my friend after all. As you can imagine already, I am quite disappointed about your company. I also feel that I have certain rights to receive a refund in addition to an apology from your company manager. I look forward to recieiving a quick reply. Yours faithfully, Rainar Kaegas
Dear Sir / Madam 29.nov I am writing to inform that I have left my handbag at your hotel. I stayed in your hotel from 28th November to 29th November. My handbag breaty big. It is square and red with yellow triangular diamonds on it. In my handbag there is my gold necklaece with green emeralds on it. There are also pair of earrings with sapphires and gold watch with small rubies on it. There is a dark silk scarf with leopard print. There are also my housbend gold ring with big silver emerald and white gold bracelet with purple diamonds on it. There is my glass ashtray with golden tiger on it. There are my Lacoste parfume and my redish lipstick. There is also my new eight megapixels camera and some pictures. I hope that you will find my handbag and return it to the same address which I enclosed with this letter. Yours faithfully , Mary Mills
Dear Sir or Madam, I am writing to apply for the advertisement on your website requesting for volunteers to join a conservation expedition to a remote region of Costa Rica. I speak basic Spanish. I had learned Spanish at school for a year and after that I went to Spain. I lived there for a few years and I can easily speak with local community without any problems. I also took part in different swimming competitions. I like long distance in an openwater, so it is not a challenge for me to swim a lot and fast in the river or in the sea. I have two queries about the expedition. Firstly, could you please inform me about the animals which will be researched in the rainforest and in the waters close to the coast? Secondly, when and where will the twoweek introductory course take place? I look forward to your reply. Yours faithfully, .................
18 Sambla Street 86753 Kilingi-Nõmme Estonia London Central Secondary School 509 Waterloo Street London N6B 2PB England 20 September 2012 Dear Sir or Madam I am writing to you as I read the advertisment in Eesti Päevaleht about becoming an exchange student at a secondary school in Canada. I am 17 years old and I go to secondary school in Kilingi-Nõmme. I have good grades and I speak English well. Also I am interested in the chance to be an exchange student and improve my English. But there are few things I would like to ask you. Firstly, I was wondering about the accommadition possibilites, what it would be like, and are there any extra f...
Dear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper. Although your advertisement claimed that the jeans were excellent quality, the zip was broken. The problems do not stop here. You sent me a wrong size. Furthermore, the free T-shirt was missing. In conclusion, I would like another pair of black jeans, not blue ones as you sent last time otherwise I will have to take the matter further. Yours faithfully, Nam...
Mayflower 8 All Saints Street London N1 9RL Dear Sir or Madam I would like to complain about a new CD-walkman I bought from your store two weeks ago. The CD-walkman I bought was completely faulty. I am very active person who travels a lot and mostly I like to listen to music while I am walking, but the walkman is played only on a steady surface however, it should be played in every position. In addition to that, it plays only the first three songs and then starts from the beginning. To make matters worse, when I returned to your store to take it back, the shop assistant was neither friendly nor helpful. I am very disappointed. I will not be visiting your store again. As manager you should guard against such appalling treatment of your costumers in future to keep them visiting your store. However, if it is not possible, the shop assistant should be fired. Yours faithfully,
Dear Sirs, I am writing to ask for your advice of on a stolen passport. My name is Reelika and I am currently studying at a university in the north of England. My passport was stolen on the morning of the 3rd September, when I was walking down the Alpha Street. At one moment, I noticed a young man following me. I quickly jumped on the bus and suddenly he was right behing me, yelling at My bag. I kept the bag close to me until the next bus stop. After that I went shopping and when I started to pay I discovered that my wallet was missing. I had all my money, credit cards and my passport in my bag. I don`t know how it all was stolen, I held my bag close to me. It is unrealistic. So, could you possibly offer your advice on what I should do to get a new passport? I am looking forward to receiving your advice. Yours faithfully,
Dear Thailand Getaway representative I am writing to you regarding my recent holiday with you and I have some problems in this regard. The holiday you advertised included snorkelling, but it turned out that you did not have the necessary equipment that I had to buy for myself. Bicycle rental was also part of the holiday package, but unfortunately there were no free bicycles to rent, which made me spend too much on transport. Also, the ride with the elephants did not go as planned, because the queue was long and I had to wait a very long time. I was also very disappointed by the beach, because the beautiful sandy beach you promised turned out to be dirty and very crowded. As this holiday not only caused me inconvenience and frustration, but also caused additional costs, I request you to compensate the costs incurred in the amount of 150 euros. I look forward to receiving your response. Yours faithfully, Mari Mets
Dear Sir/Madam I am writing in reference to the part-time vacancy in your Accounts Department as advertised in the Student News and I would very much like to consider to this vacancy. I am seventeen-year-old high school student and am very interested in this position. I have free time in evenings and I would like to use them to get some experience in working. Altough I have no formal experience, I have often helped out my father in his business, where I have been responsbile for duties such as sharing flyers. As far as my personaility is concerned, I would describe myself as motivated and honest. I am friendly and sociable person and I enjoy working with others as part of a team. I believe, that I would be good candidate for this position. I would be pleased to attend on interview at your convience to disguss my suitability for the position. Thank you for your considiration. Yours faithfully, Elisabeth Rüütel
Ai To: Pen Friend Magazine From: Mari Tamm Adress: 2 Lai St. EE 8260 Simuvere, Estonia Subject: Finding an English-speaking pen friend Date: 12.12.2010 Dear Sir/Madam, I am writing in response to your advertisement in Pen Friend magazine. I am a nineteen-year-old girl from Estonia. I go to Simuvere Gymnasium and I have some problems with my English, so i would like to improve it. I am an active person whose hobbies are reading, watching movies and writing. I also go to hockey training. I would like to have a pen friend, whose hobbys are similar to mine. I wish my pen friend was a boy, between 19-23. I would also like him to be from an exotic country, somewhere far-far away. I am hoping that your magazine helps me to find a pen friend. Looking forward to having an answer soon. Yours faithfully, Mari Tamm.
Dear Sir or Madam, I am writing to you to express my annoyance at the supreme quality of service that was promised but never delivered. I am talking about the intensive 4-wekk language course provided by you, International Language Centre. First things first the "highly qualified staff" had a terrible sense of time and always arrived late. Not to mention their insufficient language level, which I found quite displeasing. In addition to that, the provided free course materials were in reality just old and used textbooks and the desks were just way too small to work on, and the classes had no heating, which were quite cold in the mornings. Also you advertised small study groups, but the fact that there were over a dozen people in class determined that it was a lie. Now, according to these points that I brought out, I believe I am entitled to a full refund and I expect your full cooperation. Yours faithfully, Mart Mets
Dear Madam I write about your advertisement in the www.hyppelaud.ee ( http://www.hyppelaud.ee/43463 ). I want to apply on the volunteer position. I am 18 years old and come from Estonia. At the moment I am a student at Tartu Descartes`i Lütseum. I have been learning English for 10 years and one of the reasons I am applying for this job is that I want to practise my English. I have always been interested in working with people. I am outgoing and cheerful and I can communicate with other people very well. I have finised a course in psychology and in the near future I would like to continue studying it. The job as a volunteer would be a great opportunity for me to improve my knowledges. I am available for interview at any time. I can be contacted on 5134428 at any time. I am available to start work from the end of June. Thank you for considering my application. I look forvard to hearing from you. Yours faithfully, Mari Saar
A Letter of Application Dear Madam, I am writing in connection with the appeal in Internatioanl Crisis Agency. According to the appeal, you are looking for volunteers to help the animals in danger of extinction. Although I am not a professional veterinarian, I would like to volunteer. I am a 22-year-old postgraduate intern. I have completed a course in consulting and I have a certificate in first aid. Futhermore I have helped in several actions that were going on in the wild areas to protect the spieces from extincting. As a result I have some experience in drastic situations. I do not know if I have any of the specialised skills that you need, but I could certainly help to protect those animals, give them first aid or any relevant prospective help they might need. All in all I would be very happy if I could be somewhat helpful. I would be thankful for further details and I could provide references if these are need...
annaabi.ee 
