Dear Sir or Madam, I am writing to complain about the jeans which I ordered from your mail-order catalogue. I was not pleased when they arrived. To begin with, your advertisement stated that the jeans would be delivered promptly. However, they were delivered late. Secondly, you said that you were the only company in this country licensed to sell this brand, but in fact I have seen them in a local store. Though your advertisement claimed that the price was unbeatable, the ones in the local store were much cheaper. Although your advertisement claimed that the jeans were excellent quality, the zip was broken. The problems do not stop here. You sent me a wrong size. Furthermore, the free
NB! Try to be clear and factual rather than emotional. Final paragraph Use the final paragraph to say what action you want to be taken. I must insist that you refund the cost of the bill. I must ask you to… I feel that I am entitled to a refund… I hope that this matter will receive your prompt attention and that my TV set will be replaced. I would appreciate it if you could look into this matter as soon as possible. I hope that this matter can be resolved/dealt with promptly. I look forward to your reply on the matter. Sign-of Yours faithfully – if you don’t know the name Yours sincerely – if you now the name Style Formal language: no slang, foul language, informal words, contractions. This is a piece of academic writing. Clear paragraphs (indented lines OR block style) Transactional letters/letter of inquiry Transactional letters require a reply which may be based on advertisements, other writing input, letters, etc.
Making a Call: Be an attentive listener; don't do other jobs at the same time Don't interrupt while the other person is speaking. Use common courtesy Use the person's name. It's music to their ears If they have to be put on hold, ask if you can call them back rather than keep them waiting indefinitely on the line Seriously bad news should be delivered facetoface if possible and not over the telephone Receiving a call: Answer your phone promptly to save them having to ring again Greet the caller pleasantly. Don't be too busy to be nice Take messages for others clearly and politely. Always return telephone calls and do so as soon as possible If it is necessary to transfer the call, first TELL the caller that you are transferring the call and THEN do it Let the caller be the one to end the call first Remember to farewell the caller with, "Good bye" or something similar. Hang up the phone gently
distribution jaotus, jaotamine, jagamine, jagamine streain pinge, pingutama surgeon kirurg archive arhiiv, arhiveerima Lk 25 prosperous varakas, rikas, jõukas, edukas, soodne percentage protsent, protsendi määr circumstance asjaolud, tingimused tidy murky tume, pime, sünge, pilvine resentful haavunud, solvunud, tige amicable rahumeelne, sõbralik recipient raha/hoiuse saaja, vastuvõtja promptly kiiresti, otsekohe, viivitamata specified täpselt määratletud, piiritletud, täpselt kehtestatud, ette antud latter viimane thorny okkaline Lk 26 determing kindlaksmäärama among keskel, vahel, hulgas, seas moocher depriving ilma jätma, ära võtma govern valitsema, juhtima dispute vaidlema, väitlema, diskuteerima drafting dokumendi koostamine, vormistamine long-term pikaajaline
whether before judicial or arbitral tribunals, after 2 years from the date of arrival of the goods. It is expressly agreed that after the expiry of such term, the Buyer will not plead non-conformity of the goods, or make a counter-claim thereon, in defence to any action taken by the Seller against the Buyer for non-performance of this Contract. Art. 12 Cooperation between the parties 12.1 The Buyer shall promptly inform the Seller of any claim made against the Buyer by his customers or third parties concerning the goods delivered or intellectual property rights related thereto. 12.2 The Seller will promptly inform the Buyer of any claim which may involve the product liability of the Buyer. Art. 13 Force majeure 13.1 A party is not liable for a failure to perform any of his obligations in so far as he proves: (a) that the failure was due to an impediment beyond his control, and
345. Predicted- ennustama 346. Predominantly - ülekaalukalt 347. Premier- juhtiv 348. Premises- territooriun, valdused 349. Prepare- valmistuma 350. Prepeared- ette valmistama 351. Presence- kohalolek, juuresviibimine, olemasolu, kohalolek 352. Prevent- vältima 353. Pricing- hinnapoliitika 354. Principle- põhimõte 355. Priority- põhieesmärk 356. Product- saadus 357. Profit- kasum 358. Profits- kasum 359. Prolonged bout- pikendatud raund 360. Promptly- koheselt 361. Prowess- oskus, vaprus 362. Provoked- tekitanud 363. Prudent- mõistlik Q 364. Query- küsimus, päring R 365. Randomly- juhuslikult 366. Ranging- ulatudes 367. Ranking- edetabel 368. Rapidly- tormakalt, kiirelt 369. Rarely harva 370. Rate- määr, tase 371. Readjusted ümberjaotamist 372. Recently- hiljuti 373. Recognition- tunnustamine 374. Recoup korvama 375. Reduce- vähendama, alandama 376. Reflective- mõtlik, kaalutlev 377
17. exceptionally - erakordselt 18. exclusively - üksnes 19. therefore - seega 20. as well - samuti 21. formerly - varasemalt 22. in favour of - kasuks 23. at the discretion of - äranägemisel Explain in English: 1. injured person – a person who has been caused damage 2. legal remedy – legal instrument to compensate the damage caused to smb 3. summary judgement – settling civil litigation promptly without trial 4. judgement in default – a judgement made without the defendant being present 5. settlement of the parties – reaching agreement and avoiding the trial 6. disclosure – draw up a list of documents going to be used in trial and serve it on the other party 7. summons – to require smb to appear in court in person 8. affidavit – written, sworn evidence from statements 9. real evidence – material objects as evidence 10
gatherings. He began taking piano lessons at the age of seven. He showed great musical attitude at school, including the ability to compose melodies, and gained some notoriety by playing like Jerry Lee Lewis at school functions. At the age of 11, he won a junior scholarship to the Royal Academy of Music. One of his instructors reports that, when he entered the Academy, she played a four-page piece by Handel, which he promptly played back like a "gramophone record." For the next five years, John took the tube (subway) into central London to attend Saturday classes at the Academy, in addition to his regular school duties at Pinner Country Grammar School. John has since stated that he enjoyed playing Chopin and Bach and singing in the choir during Saturday classes, but that he was not otherwise a diligent classical student. "I kind of resented going to the Academy," he says. "I was
.. Kohus arvestab selle artikli tähtsust konventsiooni süsteemis: see tagab ühe peamistest inimõigustest, nimelt üksikisiku õiguse kaitsele riigi omavolilise sekkumise vastu tema. Kohtulik kontroll täidesaatva võimu sekkumiste üle isikuvabadusse on artikli 5 lõikes 3 sätestatud tagatise oluline aspekt, mille eesmärk on minimeerida omavoliohtu. ... Kohustus, mida inglise keeles väljendatakse sõnaga "promptly" ja prantsuse keeles sõnaga "aussitôt", on selgelt eristatav vähem rangest nõudest lõike 3 teises osas ja isegi artikli 5 lõikes Arvestades sõna "aussitôt" tähendusse kätketud vihjet viivitamatusele, kinnitab selle kasutamine prantsuskeelses tekstis, et mõiste "mitteviivitamine" paindliku tõlgendamise võimalus on piiratud, hoolimata vajadusest lõike 3 alusel hinnangut andes alati arvestada kaasnevaid asjaolusid
Chelsea Show Plant Sell-Off. Plants and garden material is surgically removed from the gardens and exhibits and sold off to be trundled, bagged, manhandled and dragged back home. The route taken by all of these plants is as varied as the plants themselves. People armed with bags, boxes, and unsuspecting friends arrive early and scout, looking with narrowed eyes at plants, shrubs, trees, and decorative components of the exhibits and displays. Then, promptly at 4:30, a bell rings. Chaos. 20 Judgment Days Shows Director Stephen Bennet have told that winning a medal at Chelsea is the equivalent of getting to Oxbridge and so putting the awards their true perspective. As a result the RHS lays down very careful judging criteria to ensure fair play and to disarm the critics
For a coherent analysis several statistical methods were used. The results of the survey seem to confirm that patients with cancer are at significantly higher risk of developing, and dying from venous thromboembolism (VTE). This requires careful consideration of the interplay between the patient's cancer and treatment course, with their underlying comorbidities. Recognizing the increased risk for VTE in cancer patients is the first step in preventing the occurrence of VTE and promptly identifying VTE in these patients. Introducing the results of this study to the Estonian physician will help to raise awareness of the relationship between VTE and malignant tumors, increase alertness for potential tumor diagnosis in VTE patients and the importance of VTE prevention in oncological patients. 64
explosions, and - to prevent the occurrence of explosive and/or health-endangering atmospheres. Article 5 Escape and rescue facilities The employer shall provide and maintain appropriate means of escape and rescue in order to ensure that workers have adequate opportunities for leaving the workplaces promptly and safely in the event of danger. Article 6 Communication, warning and alarm systems The employer shall take the requisite measures to provide the necessary warning and other communication systems to enable assistance, escape and rescue operations to be launched immediately if the need arises. Article 7 Keeping workers informed 1
Japanese to shadow and what information they sought. His intuitions were sound. On March 27, 1941, not two weeks after Mayfield himself took up his duties, a young ensign of the Imperial Japanese Navy, 25-year-old Takeo Yoshikawa, who had steeped himself in information about the American Navy, arrived in Honolulu to serve as Japan's only military espionage agent covering Pearl Harbor. Under the cover-name "Tadasi Morimura," he was assigned to the consulate as a secretary. He promptly made himself obnoxious—and drew suspicion upon himself within the consulate staff—by coming to work late or not at all, getting drunk frequently, having women in his quarters overnight, and even insulting the consul himself on occasion. But he managed to tour the islands, and within a month was sending such messages as: "Warships observed at anchor on the llth [of May, 1941] in Pearl Harbor were as follows: Battleships, 11: Colorado, West Virginia, California, Tennessee. . .
The clothes still had quite a lot of soap in them when I have taken them out. Furthermore, when I tryed washing another load of laundry the same thing happened. In addition to this, the machine did not hit the water to the right temperature. Even though I had turned the dial to 50° C, the water in the machine remained cold throughout the entire cycle. i assume you will replace the washing machine as it is obviously wrong. I hope the matter will resolve promptly. Yours faithfully , nancy Gillis Letters of Apology A letter of apology can be either formal or informal. It can be written when someone has made a mistake, has failed to perform a duty or is not able to fulfil a promise. The main body contains reasons for the inconvenience caused. In the final paragraph you can express your hope to improve the situation or promise to make up for any problems that have been caused.
79 began to send convicts to Australia. Free settlers arrived there later. New Zealand was annexed in 1840. A Rapid Expansion During the Napoleonic Wars Britain took over and occupied a number of places. Among them were Malta and the Ionian Islands in the Mediterranean, Sierra Leone and Cape Colony in Africa, Ceylon, Mauritius and Singapore in the Indian Ocean, Guiana in northern South America, St. Lucia and Trinidad in the West Indies. Britain promptly recognized the independence of several South American colonies that rebelled against Spain in the early nineteenth century. These included Argentina. But in 1833, a British fleet captured the Falkland Islands (Malvinas) and expelled the Argentines who had settled there. During the nineteenth century Britain also occupied numerous islands and island groups in all the oceans and several more territories in Asia (Nepal, Burma, Hong Kong).
States Parties shall, in particular, ensure that: (a) No child shall be alleged as, be accused of, or recognized as having infringed the penal law by reason of acts or omissions that were not prohibited by national or international law at the time they were committed; (b) Every child alleged as or accused of having infringed the penal law has at least the following guarantees: (i) To be presumed innocent until proven guilty according to law; (ii) To be informed promptly and directly of the charges against him or her, and, if appropriate, through his or her parents or legal guardians, and to have legal or other appropriate assistance in the preparation and presentation of his or her defence; (iii) To have the matter determined without delay by a competent, independent and impartial authority or judicial body in a fair hearing according to law, in the presence of legal or other
This should result in increased efficiency and savings during execution. 7. Open Communication: IPDs focus on team performance is based on open, direct, and honest communication among all participants. Responsibilities are clearly defined in a no-blame culture leading to identification and resolution of problems, not a determination of liability. Disputes are recognized as they occur and are promptly resolved. 8. Appropriate Technology: Integrated projects often rely on cutting edge technologies. Technologies are specified at project initiation to maximize functionality, generality and interoperability. Open and interoperable data exchanges based on disciplined and transparent data structures are essential to support IPD. Because open standards enable better communication among all participants, technology that is compliant with open standards is used whenever available.
functional Her ambitious plan was not very practical. Three fundamental issues in measurement are reliability, validity, and practicality. predominant adj. the most noticeable or powerful element adv. predominantly Syn. principal v. predominate n. predominance The predominant export of the Middle East is petroleum. Many cities in the southwest are predominantly hispanic. prompt v. to cause something to happen; to do adv. promptly quickly; to be on time n. promptness Syn. induce His emotional plea prompted the director to give him a second chance. Promptness is an important factor in many societies. MATCHING Choose the synonym. 1. intricate 6. picture (A) functional (A) position (B) complex (B) zenith (C) predominant (C) preconception (D) inordinate (D) illustration 2. disregard 7. size (A) overcome (A) allocation
"Release Permitted" and the declaration is registered in the internal database; l After completion or verification of the aforementioned procedures the truck is allowed to leave the territory of the CCZ. These procedures and services are carried out in one place so that the owner of the goods does not have to visit several places to submit different documents and make a payment of service fees. At the CCZ the owner of the good is able to: · Promptly fill and finalize a customs declaration without the need to hire a declar- ant or a broker; · Examine, load/unload the goods without additional expenses; · Have the goods examined by the experts and the documents translated (if needed) simultaneously; · Pay duties at place (if he desires so); · Transfer the registered goods to the importer's warehouse by a means of transpor- tation of the terminal.
than becoming President?," the answer may be yes or may be no, but the sce- nario you are considering is one in which Nixon, that very person, is a Black Panther--not one in which whoever or whatever was the U.S. President was a Panther. You are not imagining a world in which a Black Panther is President of the US. But what of Russell's spot-check argument? In response to "Whom do you mean by `Lili Boulanger'/`Wilfrid Sellars'?" you promptly cough up a description or cluster of descriptions. Likewise Searle's appeal to teaching and learning: They also proceed by equating the name in question with a description or cluster. These facts seem undeniable and insuperable. In response, Kripke introduced an important distinction. Russell and Searle had both assumed that, if a name has a description or cluster associated with it in the ways they have respectively pointed out, then the name must
You should sit down for a minute." My face heated. How lovely to appear awkward and clumsy in front of the most self-assured and graceful man I'd ever met. "I just lost my balance. I'm okay." Looking away, I caught sight of the woman who'd dumped the contents of her purse. She thanked the guard who'd helped her; then turned to approach me, apologizing profusely. I faced her and held out the handful of coins I'd collected, but her gaze snagged on the god in the suit and she promptly forgot me altogether. After a beat, I just reached over and dumped the change into the woman's bag. Then I risked a glance at the man again, finding him watching me even as the brunette gushed thank-yous. To him. Not to me, of course, the one who'd actually helped. I talked over her. "May I have my badge, please?" He offered it back to me. Although I made an effort to retrieve it without touching him, his fingers brushed mine, sending that charge of awareness into me all over again
"I'd rather know what you're thinking -- even if what you're thinking is insane." "So I'm wrong again?" I challenged. "That's not what I was referring to. 'It doesn't matter'!" he quoted, gritting his teeth together. "I'm right?" I gasped. "Does it matter?" I took a deep breath. "Not really." I paused. "But I am curious." My voice, at least, was composed. He was suddenly resigned. "What are you curious about?" "How old are you?" "Seventeen," he answered promptly. "And how long have you been seventeen?" His lips twitched as he stared at the road. "A while," he admitted at last. "Okay." I smiled, pleased that he was still being honest with me. He stared down at me with watchful eyes, much as he had before, when he was worried I would go into shock. I smiled wider in encouragement, and he frowned. "Don't laugh -- but how can you come out during the daytime?" He laughed anyway. "Myth." "Burned by the sun?" "Myth." "Sleeping in coffins?" "Myth
and other physicians do not question the prescription." Take, for example, the strange case of the "rectal earache" reported by Cohen and Davis. A physician or- dered ear drops to be administered to the right ear of a patient suffering pain and infection there. Instead of writing out completely the location "Right ear" on the prescription, the doctor abbreviated it so that the instructions read "place in Rear." Upon receiving the prescription, the duty nurse promptly put the required number of ear drops into the patient's anus. Obviously, rectal treatment of an earache made no sense, but neither the pa- tient nor the nurse questioned it. The important lesson of this story is that in many Communication researchers have learned that , in conversations, people unconsciously shift their voice and speech styles toward the styles of individuals in positions of power and author· ity
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