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Dear John Price (0)

1 Hindamata
Punktid
Dear John Price
Thank you for tour letter of December 15. This was very unpleasent to read about your problem durning tour flight to Atlanta, Georgia . I would like to apopogize on behalf of airline for the annoyance and inconvenience you suffered.
I have looked into the matter and talked to the airline staff. They didint know nothing about your lost luggage. However , they said that airline staff didnt found your luggage and they need these receipts. I showed them your letter and explained how upset you were. They now regeret that they did not take the control the situation. They had found your lost luggage and they want to offer you their sincere apologies. I am sure that they will learn from the inicident and know how to deal with such behavior in future.
I hope that that the unpleasant memories will soon disspear. To compensate for the inconveniece caused to you, I would like to offer you one free night in our hotel . Please let me know when you want to come and alone or with your partner. Once again, please accept our apologies the difficulties you encountered. Thank you very much for bringing this matter to my attention. I very much hope that you will continue to use our airline when you travel in the future.
Yours sincerely,
Mike Microlab
Account Manager for BTS
Dear John Price #1
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