reviewed and practised. Following are the most basic ones, which should always be employed. 1. Use the four answering courtesies: · Greet the caller · State your organisation (or department) · Introduce yourself · Offer your help "Good afternoon, Accounts, Andrew Batt speaking. How may I help?" 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and reflects on the professionalism of your organisation. 3. Use friendly phrases as part of your greeting. · "Thanks for calling." · "May I help you?" 4. Remember to smile as you pick up the receiver. It may help if you have a mirror on your desk, this way you will be able to see how you sound on the telephone. Also, as a reminder, tape the word `Smile' on your phone. Closing the conversation When you finish your telephone conversation there are some appropriate and
(B) persistent (B) zenith (C) doubtful (C) pier (D) inevitable (D) flaw 3. growth S. systematically (A) expansion (A) unexpectedly (B) function (B) persuasively (C) highlight (C) astoundingly (D) recover (D) methodically 4. meticulously 9. unwarranted (A) haphazardly (A) insignificant (B) conscientiously (B) unjustified (C) inadvertently (C) unacceptable (D) conspicuously (D) unappealing 5. retrieve 10. miraculously (A) generate (A) exceedingly (B) recover (B) astonishingly (C) accelerate (C) theoretically (D) broaden (D) appropriately TEST QUESTIONS Choose the word or phrase that is closest in meaning to the underlined word or phrase. 1. Great technological advances were made during the infancy of the United Stages' industrial growth. (A) Zenith (B) Expansion (C) Beginning (D) Recovery 2
__ii2i1i.JIJij' d W_ Chapter 7 SCARCITY item is rare or becoming rare, it is more valuable. Especially enlightening on the im- portance of scarcity in the collectibles market is the phenomenon of the "precious mistake." Flawed items-a blurred stamp or double-struck coin-are sometimes the most valued of all. Thus, a stamp carrying a three-eyed likeness of George Washing- ton is anatomically incorrect, aesthetically unappealing, and yet highly sought after. There is instructive irony here: Imperfections that would otherwise make for rubbish make for prized possessions when they bring along an abiding scarcity. Since my own encounter with the scarcity principle-that opportunities seem more valuable to us when they are less available-I have begun to notice its influence over a whole range of my actions. For instance, I routinely will interrupt an inter-
reactions with tissue components (Gill and vacuum packaged beef, which displays the Gill 2005). Respiration of the meat in vacuum purple color of deoxymyoglobin (Meischen packs will also quickly consume the vast et al. 1987). Also, prolonged storage of meat majority of residual O2, replacing it with in vacuum packs results in the accumulation CO2, which eventually increases to 10–20% of drip, which is also unappealing to consum- within the package (Taylor 1985; Parry 1993; ers (Jeremiah et al. 1992; Parry 1993; Payne Gill 1996). However, the amount of O2 et al. 1997). remaining in the pack at the time of closure VP continues to be used in numerous must be very small if the product is to be ways for efficient meatpacking and is still the effectively preserved, as the capacity of the most cost-effective packaging strategy
New exhaust pipes will solve the problem. A DRUG IS A DRUG IS A DRUG Calling something a "drug," a "dietary supplement," "over-the-counter," or a "nutriceutical" is a Calling something a "drug," a "dietary supplement," "over-the-counter," or a "nutriceutical" is a legal distinction, not a biochemical one. None of these labels mean that something is safe or e ective. Legal herbs can kill you just as dead as illegal narcotics. Supplements, often unpatentable molecules and therefore unappealing for drug development, can decrease cholesterol from 222 to 147 in four weeks, as I have done, or they can be inert and do absolutely nothing. Think "all-natural" is safer than synthetic? Split peas are all-natural, but so is arsenic. Human growth hormone (HGH) can be extracted from the brains of all-natural cadavers, but unfortunately it often brings Creutzfeldt-Jakob disease with it, which is why HGH is now manufactured using recombinant DNA.
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