Psychosocial states Medical conditions Media Rational Methods Hanging Pesticide poisoning Firearms Deaths 828,000 10th leading cause of death worldwide 12 per 100,000 persons per year Higher in men Common age Non-fatal attempted suicides Prevention Reducing access to certain methods Treatment of addictions Crisis hotlines The World Suicide Prevention Day Eluliin (Estonian Lifeline) Hotline: +372 6558088 Website: eluliin.ee E-mail Helpline: [email protected] Hours: Mon, Tues, Wed, Thurs, Fri, Sat, Sun: 19:00 - 07:00
Dear Sir/Madam, I am writing to complain about the mobile phone which I bought from your store and about your customer service. I bought the phone on 15th September. I was told that the phone has guarantee for 6 months. It worked properly for three weeks. Then it suddenly stopped working, the screen went black and the buttons didn’t function. I immedately phoned your helpline and was told that this was completely my fault and i have to pay extra money for the repair. I think that it is unreasonable that I have to pay for the phone repair because guarantee is 6 months. I also think that in the future you should talk to your employees about their attitude. I would like to get my phone repaired for free. I look forward to hearing from you. Yours faithfully, xy
1) Täna on olnud põrgulik päev -Today it has been a hell of a day. 2) Olen sinuga täiesti nõus you can say it again 3) Ma arvan, et popitegemine pole hea mõte- I think that skiving is not a good idea. 4) Mina sinu asemel helistaksin usaldustelefonile i would call the helpline if i were you 5) Ma soovitaksin sul rääkida teie kooli psühholoogiga i'd advise you to talk to your school psychologist. 6) Ma olen sageli masenduses ja puhkem nutma I often feel depressed and burst into tears. 7) Tim oli kaua aega haiglas ja seetõttu jäi õppimisega maha -Tim was in a hospital for long time and fell behind with his stunding . 8) Kas satahaksid külastada uut lõbustusparki ? - Would you like the visit the new amusement
tell told told think thought thought throw threw thrown understand understood understood wake woke woken wear wore worn win won won write wrote written 8 MODULE 2 Making phone calls Answering the phone · Good morning. Can I help you? · Hello. ABC Helpline. (your name) · Good afternoon. ABC Helpline. Jane speaking. How can I help you? Asking to speak to someone on the telephone · Could I talk to ..., please? · Can I speak to ..., please? · I'm trying to get hold of ... · I'm trying to contact .... · I'm trying to get in touch with ..... · Would/Could you put me through to ..., please Asking for identification on the telephone · Who's calling, please?
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