72711 Paide Estonia 5 December 2010 8 All Saints St., Mayflower, London N1 9RL UK Dear Sir/Madam, I am writing to complain about a faulty CD-walkman and your shop assistant's unprofessional behaviour. In the first place, I am not happy with my new CD-walkman. It played only on a steady surface. It also played the first three songs only and then started from the beginning. In addition to that, when I returned to the shop for help the shop assistant was very arrogant and did not provide me any help at all. I would, therefore, like you to return my money or replace my CD-walkman immediately and also talk with the shop assistant about her behaviour.
angry with Adjectives Truthful Untruthful Dishonest Real Unreal Fake Credible Incredible Unbeliveable Usutav Plausible Implausible Ridiculous Usutav, tõenäoline Probable Improbable Unlikely Arvatav, tõenäoline Pleased Un/displeased Annoyed Rahuldatud, rõõmus Normal Abnormal Bizarre tavaline Professional Unprofessional Amateur Important Unimportant Trivial Nouns Honesty Dishonesty Deceit Reality In/unreality fantasy Belief Disbelief Incredulity Verbs Appear Disappear Vanish Understand Misunderstand Confuse Trust Mis/distrust Suspect Cover Uncover reveal Keep calm Keep a promise Keep in touch with sb Keep going Keep a secret Keep sb waiting
..............? 9 I'll ............. on. 10 I'll .............. again later. 11 I'm sorry to ............... you. 12 Just one ............... , please. 13 I'm just putting you ................ now. Listen to the phone call. Why does the caller get angry? Listen to a better version of the same phone call and complete the following: __________, accounts department. Marius Pot _________________ Now listen to another phone call. Why does the caller sound so unprofessional? Again listen to a better version of the same phone call and complete the following: _____ _____ Ramon Berenguer ________ Genex Pharmaceuticals. _____ _____ _____ __ Catherine Mellor, ________? _____ ______ an invoice. 10 Write the missing words in the conversation. Listen and check your answers A Valentine Paints. ________ ______ _______ __________? B Yes. __________ ___________ ________ _____ Mr Evans, please? A Who's calling?
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