– Listen to customers carefully – Make the customers feel special Customer Service Skills and Key Behaviors – SKILLS : Key behaviors: – Clear communication1.Welcome customers to the store with a warm, friendly and genuine – Empathy greeting – patience 2. Use the customer’s name whenever possible 3. Give customers your undivided attention 4. Maintain a positive attitude with every customer How to improve skills? – Ask for direct feedback from customers and colleagues – Ask a manager for feedback – Read customer feedback reports – Practice new skills Thank you for listening!
Ex2. Against, on, against, on, to, on Ex3. C, A, E, B, D Ex3. Professional advice, sound advice, ATTENTION contradictory advice, unsolicited advice, impartial Ex1. Get, hold, have, need, pay advice, friendly advice Giving attention: pay, direct to, turn to AGREEMENT Getting attention: attract, caught Ex1. Sign, cancel, get, honour, reach, broke Ex2. Undivided, close, insufficient, unwelcome, Ex2. Verbal, tacit, amicable, general, binding, meticulous, immediate unanimous Ex3. To, to, from, to, away, on Ex3. Express, have, resolve, cause ATTITUDE AIM Ex1. Shows, taken, typifies, shape, changed, Ex1. Clarify, achieving, pursue, support, have, sets hardened, understand
Males can weigh up to 115 kg. · The Giant Panda has a body shape typical of bears. The Giant Panda has large molar teeth and strong jaw muscles for crushing tough bamboo. · The Giant Panda can usually live to be 20-30 years old in captivity. Reproduction · Pandas reach sexual · Since baby pandas are born maturity between the ages of very small and helpless, 4 and 8, and may be they need the mother's reproductive until age 20. undivided attention, so she · The mating season takes is able to care for only one place between March and of her cubs. May. · She usually abandons one · The interval between births of her cubs, and it dies soon in the wild is generally two after birth. At this time, years. scientists do not know how · Usually, the female panda the female chooses which
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