rationalism and managerialism public management and civil service has been influenced in many countries either voluntarily or under duress. Due to new public management public sector has become more like private sector putting emphasis on instruments that drives from its “culture”, designing public sector to become and act more like private sector organisations. From this influence is inspired the pay-for performance tool that in private sector is usually used with car salesmen or with other sale fields. In very simplistic way pay-for performance means that one is getting paid relating how well he works. In a more complicated way it refers to instrument that encourages civil servants to rise their work quality and performance, it rewards best officials based on their contribution and effort. So it is kind of a tool to motivate officials to perform better and produce more qualitative work. (Randma-Liiv 2005) Compensating and motivating employees plays important role
The third call gives the cus- thing like that." tomer a chance to get in on the deal, he said, and is Gulban was the victim of what law enforce- offered with a great deal of urgency. ment officials call a "boiler-room operation," a ruse "The idea is to dangle a carrot in front of the that often involves dozens of fast-talking telephone buyer's face and then take it away." Mihaly said. "The salesmen crammed into a small room where they aim is to get someone to buy it quickly, without think- call thousands of customers each day. The compa- ing too much about it." Sometimes, Mihaly said, the nies snare hundreds of millions of dollars each year salesman will be out of breath on the third call and from unsuspecting customers, according to a U.S. will tell the customer that he "just came off the trad-
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