Business process reengineering
· Decision-support tools, allowing decision-making to be a part of everybody's job
· Wireless data communication and portable computers, allowing field personnel to
work office independent
· Interactive videodisk, to get in immediate contact with potential buyers
· Automatic identification and tracking, allowing things to tell where they are, instead
of requiring to be found
· High performance computing, allowing on-the-fly planning and revisioning
In the mid 1990s, especially workflow management systems were considered as a significant
contributor to improved process efficiency. Also ERP (Enterprise Resource Planning)
vendors, such as SAP, JD Edwards, Oracle, PeopleSoft, positioned their solutions as vehicles
for business process redesign and improvement.
,,when Henry Ford implemented the assembly line in 1908, he was in fact reengineering,
radically changing the way of thinking in an organization)."