Dear John Price
This was very unpleasent to
read about your problem durning tour flight to Atlanta, Georgia. I would
like to apopogize on behalf of airline for the annoyance and
inconvenience you suffered.
I have looked into the matter and talked to the airline staff. They didint
know nothing about your lost luggage. However, they said that airline
staff didnt found your luggage and they need these receipts. I showed
them your letter and explained how upset you were. They now regeret
that they did not take the control the situation. They had found your lost
luggage and they want to offer you their sincere apologies. I am sure that
they will learn from the inicident and know how to deal with such
behavior in future.
I hope that that the unpleasant memories will soon disspear. To
compensate for the inconveniece caused to you, I would like to offer you
one free night in our hotel. Please let me know when you want to come
and alone or with your partner
annaabi.ee 
