"promission" - 1 õppematerjal

Kursusetöö teemaprojekt

Kirjandus 1. http://en.wikipedia.org/wiki/Customer_satisfaction 2. http://en.wikipedia.org/wiki/Customer_service 3. http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm 4. Gerson, R. F. (1996). Great Customer Service For Your Small Business. Menlo Park (Calif): Crisp Publications 5. Gerson, R. F. 2000. Measuring Customer satisfaction. Menlo Park (Calif): Crisp Publications 6. Godin, S. 2000. Promission marketing. Fontes 7. Hayes, B.E. 1997. Measuring customer satisfaction.AQS 8. Hill,N. Allen, R. 2007. Customer Satisfaction: The Customer Experience Through the Customer's Eyes. Cogent Publishing 9. Karjaste, M. 1998. Miks klient rahul ei ole? Kuidas meeldida Eesti kliendile. Tallinn: Kirjastus Ilo 10. Mauring, T. 2001. Rahulolematu kliendi hind. Ärielu, 1406 ­ 1252 (nr 2), lk 68 11. Mitchell, J. 2004. Kallista oma kliente.Varrak 12. Perens, A. 1998