"proceedings07" - 1 õppematerjal

Malcolm Baldridge National Quality Award

8 VIIDATUD ALLIKAD 1. American Society for Quality. [http://asq.org/learn-about-quality/malcolm-baldrige- award/overview/overview.html 12.12.2015 2. Giunta, C. E., Gordon, J., Williams, M. The Significance of the Malcolm Baldrige National Quality Award (MBNQA) as Key Competencies for Human Resource Business Professionals. [http://abeweb.org/proceedings/proceedings07/giunta.pdf] 12.12.2015 3. The Malcolm Baldrige National Quality Improvement Act of 1987. The National Institute of Standards and Technology (NIST), U.S. Department of Commerce. 2010 [http://www.nist.gov/baldrige/about/improvement_act.cfm] 12.12.2015 4. The National Institute of Standards and Technology (NIST), U.S. Department of Commerce. 2008 [http://www.nist.gov/public_affairs/factsheet/mbnqa.cfm] 12.12.2015 5. Oakland, J. S. 2006. Terviklik kvaliteedijuhtimine