Writing in the Business World
Autocheck servicing them.
These are some of the examples of the problems we've been having though before
this the work they did on our vehicles was always quite OK.
We've made lots of compleints to the Autocheck Manager about the work Autocheck
is doing just now and he's had more than enough chance to tell us why things have
got worse but he hasn't replied any of our letters (I've
attached copies) and every time one of our reps tries to get in touch with him either
persinnaly face to face or in the phone, he's out.
Bearing all these things in mind, you must have a look at the contract with Autocheck
as soon as possible and ask the legal dept. about it.
TO: Michael Jones, Transport Manager
FROM: Peter Blackburn, Transport Supervisor (Field Services)
SUBJECT: Deterioration in Services Provided by the Autocheck Maintenance
Company
DATE: 6 April 2001
With reference to our telephone conversation of 5 April concerning the maintenance