Letters
video, book and tee shirt with the CRAZES 4 YOU
logo.
The video includes over 30 minutes of exclusive footage ,
and the book contains over 200 topquality photographs.
If you buy within 30 days you will also receive instant free membership to our fan club .
The offer comes with our moneyback guarantee.
NOTES:
· Some of the photographs are really fuzzy black and white pictures
· The footage was on TV last week
· No membership yet
· Shop assistant refused to give money back for the video
Read the mark scheme for the task. This will tell you what the examiner is looking for in an
ideal answer .
Content (points covered): the letter must mention the following reasons for complaint:
- video is not in fact exclusive
- poor quality of the photographs
annaabi.ee 
