A complaint letter
Dear Sir/Madam,
I am writing in order to complain about your product I bought. It is an i-phone, which I
ordered from an online shop. A week later it stopped working properly.
First of all, the on/off button is broken and does not let me open my phone. The screen
colour of the device was also unacceptably almost black and white.
In addition to this, the sound was a little bit off and I could no adjust it in the settings. For
some reason I also could not see my messeages at all. No only the screen was borken, the
camera was not working either.
I suggest that you explain all that, replace the item or give me a full refund.
I look foward to receiving your explanation.
Yours faithfully,
Mari Mets
annaabi.ee 
