Dear John Price
inconvenience you suffered.
I have looked into the matter and talked to the airline staff. They didint
know nothing about your lost luggage. However, they said that airline
staff didnt found your luggage and they need these receipts. I showed
them your letter and explained how upset you were. They now regeret
that they did not take the control the situation. They had found your lost
luggage and they want to offer you their sincere apologies. I am sure that
they will learn from the inicident and know how to deal with such
behavior in future.
I hope that that the unpleasant memories will soon disspear. To
compensate for the inconveniece caused to you, I would like to offer you
one free night in our hotel. Please let me know when you want to come
and alone or with your partner. Once again, please accept our apologies
the difficulties you encountered. Thank you very much for bringing this
matter to my attention. I very much hope that you will continue to use our
annaabi.ee 
