· I still have not received the goods I ordered in spite of/despite the fact that I sent you a cheque three weeks ago. Although/Even though I have only used the automatic tin-opener once, it no longer works. I have written to you twice but you have not taken any action. I have already written you twice. Nevertheless,/However, you have not taken any action. To make matters worse,.. What is more, in addition, furthermore, moreover.. Finally,.. Such delay (viivitus) seems to me inexcusable. Such careless service should not be tolerated (lubatud, välja kannatatud) in a restaurant whivh charges such high prices. ..to to complain about a .. I purchased from your shop.
TASK 17 Read the letter and state the topic of each paragraph. Is it a mild or strong letter of complaint? Then fill in the table below with the complaints and the justification. Dear Sir/Madam, I want to express my strong dissatisfaction with the service I received during a visit to your restaurant on December 12th. Firstly, I had booked a table f or my wife and myself for 8:30, but it was 9 o'clock before we were seated. Such a delay seems to me inexcusable. Then, in spite of the fact that I had repeated our order to check that the waiter had heard me correctly, he proceeded to bring us the wrong starters. Such careless service should not be tolerated in a restaurant which charges such high prices. To make matters worse, the chocolate gateau we were served or dessert was quite stale. The menu claimed, though, that all desserts were freshly prepared that day. My wife and I will not be dining in your restaurant again; however, as manager, you
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