Letter of complaint
Dear Sir/Madam,
I am writing to complain about the mobile phone which I bought from your store and
about your customer service.
I bought the phone on 15th September. I was told that the phone has guarantee for 6
months. It worked properly for three weeks. Then it suddenly stopped working, the
screen went black and the buttons didn’t function. I immedately phoned your helpline
and was told that this was completely my fault and i have to pay extra money for the
repair.
I think that it is unreasonable that I have to pay for the phone repair because
guarantee is 6 months. I also think that in the future you should talk to your
employees about their attitude.
I would like to get my phone repaired for free.
I look forward to hearing from you.
Yours faithfully,
xy
annaabi.ee 
