Letters
Considering that I know your store as one of the most reliable
in town, I am confident that you'll make also this customer
satisfied by clarifying what I consider only a
misunderstanding.
If you are not able to make me a refund, then perhaps you
could send me some gift vouchers to the same value as the
present. I can then give them to my niece and this might
compensate her disappointment.
Looking forward to your prompt response to this matter.
Yours faithfully,
Amelia Dormotre
1) Has the writer included all the necessary information? Look at the list of points
needed ( Content ). Tick off all the ones that the writer included.
2 a) Has the writer copied from the question?
b) Find and highlight two examples where the writer has used her own words and
put a tick next them.
3 a) In this letter there are three paragraphs which consist of only one fairly short
sentence. Look at each one carefully and select the one which could be included
annaabi.ee 
