Protsessijuhtimise KT
Improvement),
2) (1990-ndad) protsesside ümberkorraldus (Process
Reengineering) ja
3) (alates 2000) äriprotsesside juhtimine (BPM).
Viimase aja trendid
Paul Harmon (2015) Business Process Management: Ten Trends in Ten Years
Business Process Management: The Third Wave
BPM Software Tools
Business Process Change and BPTrends (website)
Business Rules (ehk ärireeglid)
Business Process Frameworks (from IT to business ITIL)
Business Process Architecture (... enterprise architecture)
Customer Processes (... very important in service)
Academic BPM Programs and the International BPM Conference
Analytics, Big Data and Process Mining
Case Management (ehk juhtumikorraldus, mis pärineb sotsiaaltöö
valdkonnast)