reader can identify related ideas while reading through and gradually understanding the message. Text 1 and Text 2 below clearly show these five aspects of writing in the business world. Evaluation Exercise 1 In the Field Services Department of the Melbourne Construction Company (MCC), a problem has arisen over the maintenance of company vehicles work which is carried out by a sub contractor, the Autocheck Maintenance Company (AMC). Several vehicles have been unavailable for use for long periods because of a deterioration in the quality of AMC's services, and this has caused considerable operational difficulties. When the MCC Transport Manager heard of the problem, he immediately telephoned the Transport Supervisor and asked him to write a short report detailing the background and extent of the problem. Text 1 is the report
ABEND Abnormal End ABI Application Binary Interface ABIOS Advanced BIOS ABIST Automatic Built-In Self-Test [IBM] ABLE Adaptive Battery Life Extender + Agent Building and Learning Environment [IBM] ABM Asynchronous Balanced Mode ABR Available Bit Rate ABRD Automatic Baud Rate Detection ABRS Automated Book Request System [British Library] ABS Address Book Synchronization [IBM] + Absolute ABT Abort ABTS ASCII Block Terminal Services AC Autocheck + Automatic Computer + Alternating Current ACAP Application Configuration Access Protocol ACC Accumulator ACCMAIL Accessing the Internet Via Email ACD Automatic Call Distribution ACDI Asynchronous Communications Device Interface ACE Access Control Encryption/Entry + Adobe Certified Expert + Advanced Composition Explorer [JHUAPL] + Advanced Computing Environment [SCO] + Adverse Channel Enhancements [Microcom] + * Automatic Computing Engine
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