Kvaliteedijuhtimise konspekt
3. Dale, B., Cooper, C., Wilkinson A. (1997). Managing Quality and Human Resources.
Blackwell Publishers Ltd.
4. George, S., Weimerskirch, A. (1994). Total Quality Management. Strategies and
Techniques Proven at Today's Most Successful Companies. John Wiley & Sons, Inc.
5. Gitlow, H., Gitlow, S., Oppenheim, A., Oppenheim, R. (1989). Tools and methods for
the Improvement of Quality. Irwin, Boston.
6. Hromi, J.,D. (1996). The Best of Quality. International Academy for Quality. ASQC
Quality Press.
7. Lillrank, P., M. (1987). Organization for Continuous Improvement Quality Control
Circle Activities in Japanese Industry. Tokyo, QCC.
8. Oakland, J.S. (1995). Total Quality Management. Butterworth-Heinemann Ltd.
9. Oakland, J., S. (2006). Terviklik Kvaliteedijuhtimine. Teooria ja Praktika. EAS, Külim
10. Tidd, J., Bessant, J., Pavitt, K. (2006). Innovatsioon ja juhtimine. Tehnoloogiliste,
organisatsiooniliste ja turu muudatuste integreerimine. Pegasus
11