Connecting Ideas Logically and Effectively
should be prepared to see this when you read reports written by Englishspeaking writers. However,
if you follow patterns given here, your writing will improve in fluency.
TASK 1
1 Read the following letter of complaint and choose the best connectives to fill each gap from the
options given afterwards.
On 10 November 1999 we purchased from your company 500 pairs of `Gripfast' safety
boots and 800 pairs of `Holdtight' safety gloves (Invoice No. 632/A559T). Prior to the
transaction, you had informed us that, under our normal working conditions ..................
(1) the boots and the gloves were guaranteed for a period of six months.
..................(2), only four months later, we now find that these items are of
unsatisfactory standard for our daily working conditions.
..................(3) we were assured by your representative that the gloves were suitable
..................(4) for hot work .................
annaabi.ee 
